Powerpoint_for_Caregiver_Orientation_Training (1).pptx

Slide to teach care giver how to provide care for seniors

1. SENIOR HELPERS TRAINING: ORIENTATION

2. Module 1: Icebreaker

3. Module 1: Icebreaker Purpose Objective Participants will become familiar with each other and the trainer Welcome participants to Senior Helpers Caregiver Orientation Complete an Icebreaker activity

4. Module 1: Icebreaker Welcome to Senior Helpers! Icebreaker Activity

5. To BEST communicate with a client who is totally deaf, the personal care caregiver should write out information. Knowledge Check A client makes you uncomfortable because of sexual statements. Occasionally they will touch you in an inappropriate place. If this occurs, tell him that it is unacceptable behavior and call your supervisor to report the situation

6. Module 2: Welcome/About Senior Helpers

7. Welcome to Senior Helpers Video

8. Module 2: Welcome/About Senior Helpers Purpose Objective Caregivers will understand and be able to share Senior Helpers’ mission and values Educate caregivers about Senior Helpers’ mission, values, and the company’s history

9. Senior Helpers’ Overview Module 2: Welcome/About Senior Helpers Origin Story History Mission Values

10. Tony Bonacuse opened the first Senior Helpers office in Baltimore, MD Peter Ross joined Tony full time and opened a second office in Orange County, CA. Over 300 locations across the U.S., with 15,000 caregivers and 13,000 clients. History 2002 2004 Today Module 2: Welcome/About Senior Helpers

11. Module 2: Welcome/About Senior Helpers Origin Story

12. To provide compassionate care and improve the quality of life for our clients, their families, and our employees. Module 2: Welcome/About Senior Helpers Mission

13. Module 2: Welcome/About Senior Helpers

14. When a client expresses a religious belief which you do not agree with, remember, everyone have a right to their own beliefs, which should be respected by us. Knowledge Check Remember to wash your hands after you empty a bedside commode, before you leave a clients home and before you give physical assistance to a client.

15. Module 3: Office Information

16. Module 3: Office Information Purpose Objective Caregivers will know who to call in different situations and be able to access their software tools To make sure caregivers have access to contact information for the office

17. Module 3: Office Information Sample Organizational Chart

18. Module 3: Office Information Sample Organizational Chart

19. Module 3: Office Information Sample Organizational Chart

20. A client suddenly complains of an intense, squeezing pain in his chest that goes down his arm. He is also sweating profusely. The first thing you should do is call 911. Knowledge Check If a client gets a minor burn, use cool water over the burned area and call your supervisor immediately

21. Module 3: Office Information Office Information Name Title Position Description Phone E-mail

22. Standard Precautions are the minimum infection prevention practices that apply to all patient care, regardless of suspected or confirmed infection status of the patient, in any setting when providing care for all clients. Knowledge Check Standard Precautions should be practiced when; disposing of infectious wastes in a leak-proof container, when caring for the client, and when handling linens that contain body fluids.

23. Module 4: Dress Code

24. Module 4: Dress Code Educate caregivers about Senior Helpers’ dress code and the reasons appearance is important Purpose Objective Caregivers will understand the difference between appropriate and inappropriate attire for a caregiving shift

25. Module 4: Dress Code Dress professionally and represent the company in a positive way Wear clothes that allow you to perform your job comfortably and safely Dress code is customizable and can be modified

26. Module 4: Dress Code Appropriate Clothing

27. Module 4: Dress Code Non-Appropriate Clothing

28. Circle the articles of clothing and outfits that are not appropriate to wear to a client’s house. Discuss why these items are not appropriate and what can be worn instead. Module 4: Dress Code

29. If a client complains of pain, ask the client to describe the pain so that you can accurately report it to your supervisor. Knowledge Check Some clients may have difficulty eating because of; a loss of teeth and improperly filled dentures, a decreased sense of smell and taste and/or depression or disease process.

30. Module 5 Our Services Module 5: Our Services

31. Module 5: Our Services Purpose Objective Give caregivers an overview of companion and personal care services, to include services that are allowed and those that are prohibited Teach caregivers about the services that are and are not allowed to be provided

32. Module 5: Our Services Senior Helpers provides two categories of care: Activities for Daily Living (ADLs) Instrumental Activities for Daily Living (IADLs) Types of Activities for Clients

33. Module 5: Our Services Series of basic activities necessary for independent living at home/in the community Performed daily Personal Hygiene Dressing Eating Maintaining Continence Transferring/Mobility Activities for Daily Living (ADLs) This Photo by Unknown Author is licensed under CC BY-SA

34. Module 5: Our Services Activities related to independent living Using the telephone Shopping Preparing food Housekeeping Doing laundry Using transportation Handling medications Handling finances Instrumental Activities for Daily Living (IADLs)

35. Module 5: Our Services Services that cannot be performed include: Skilled Care Heavy Lifting Massages Medications Nail Trimming/Hair Cutting Shaving Medical Emergencies

36. Module 5: Our Services Case Study

37. Module 5: Our Services What ADLs does Lynn need assistance with? What IADLs does Lynn need assistance with? Are there any services that Lynn has requested that Senior Helpers cannot provide?

38. When assisting a client with personal care, you should expose only the area of the body to be washed at one time. This protects the client’s right to privacy, avoids embarrassing the client and protects the client from being chilled. Knowledge Check Urinary leg bags are used for catheterized individuals who are up and out of bed.

39. Module 6 I C.A.R.E Approach Module 6: I C.A.R.E Approach

40. Module 6: I C.A.R.E Approach Introduce caregivers to the I C.A.R.E. Approach Caregivers will have a better understanding of what it feels like to need help as you age, and why the I C.A.R.E. approach is crucial Purpose Objective

41. Module 6: I C.A.R.E Approach

42. Module 6: I C.A.R.E Approach In the top section, write names of three important people in your life, besides your children. In the middle section, write down your three most important possessions. In the bottom section, write your three favorite activities. I C.A.R.E Activity

43. Module 6: I C.A.R.E Approach How would that make you feel if you could no longer care for yourself because your loved ones passed away? What might it feel like to lose your eyesight? How would that make you feel if you had mobility trouble and could not move around? How do you think your job caring for seniors is important to the people you serve?

44. Module 6: I C.A.R.E Approach C heerful Attitude A sk, Listen, Act R ecord Activities & Observations E nd on a Positive Note I C.A.R.E Approach

45. Module 6: I C.A.R.E Approach Created to reinforce how we interact with and care for clients Shows that we provide respectful, compassionate, and dedicated care I C.A.R.E Approach

46. Module 6: I C.A.R.E Approach Learning Outcome In this module, I learned…

47. You are assisting your client in a transfer when he/she suddenly becomes weak and begins to fall. You should help the client gently to the floor Knowledge Check You need to get a client from the bed to the wheelchair. She has left-sided weakness due to a stroke. When a client like this is getting out of bed, get them to the edge of the bed and allow her to get her balance

48. Module 7: Understanding the Care Plan

49. Module 7: Understanding the Care Plan To offer guidance on how the office creates a care plan that includes the caregiver’s tasks and responsibilities Caregivers will be familiar with the care plan and how to use it to care for their client Purpose Objective

50. Module 7: Understanding the Care Plan Comprehensive, personalized in-home consultation using Life Profile Determine care schedule Select custom-matched caregiver Design comprehensive care plan based on results of assessment Introduce caregiver to client/family and review care plan Client 5-Step Process

51. Module 7: Understanding the Care Plan

52. Module 7: Understanding the Care Plan What type of information do you think should be in the care plan to help you care for your client?

53. Module 7: Understanding the Care Plan Sample Care Plan

54. Module 7: Understanding the Care Plan Important family and friend communications? Favorite topics of conversation? Who are your heroes? Valued past occupations? Important life accomplishments? Favorite Food? What makes you laugh the most? Favorite TV shows and movies? Getting to Know You Activity

55. A client lying on his back slides down in bed and needs help moving up. To start this, the client should, if possible, flex his knees and push with his heels Knowledge Check Range of Motion (ROM) exercises are exercises that take a body part through it’s entire ability of motion.

56. Module 8 The Importance of Documentation Module 8: The Importance of Documentation

57. Module 8: The Importance of Documentation To understand the importance of documenting care tasks and observations when caring for clients Become familiar with the documentation process and the difference between documenting client information and contacting the office Purpose Objective

58. Module 8: The Importance of Documentation Documenting care tasks and/or how your client is doing is an important part of the job Be accurate, concise, and factual Client Documentation

59. Module 8: The Importance of Documentation Walked three times today without assistance from the bedroom to the kitchen Had a good day, client went for a walk Client Documentation Do no record judgments or interpretations.

60. Module 8: The Importance of Documentation Observations F acts and events that you notice as you go about your daily work Daily Measurements V ital signs, weight, intake and output Safety Issues R isks or hazards found in the client’s environment Client Documentation This Photo by Unknown Author is licensed under CC BY-SA

61. Module 8: The Importance of Documentation Client Statements or Complaints W rite in their exact words any statements about how client feels or why they are upset Unusual Events A nything out of the ordinary, such as the client refuses care or will not eat well Client Documentation

62. Module 8: The Importance of Documentation With your eyes, you can see: Daily activities (eating, dressing) Skin color, bruising, or swelling Breaking pattern Facial expressions (smiling, crying) Clutter and dangerous objects Wet/uneven surfaces With your ears, you can hear: Raspy breathing Coughing sneezing Observations

63. Module 8: The Importance of Documentation

64. Module 8: The Importance of Documentation Review the scenarios and decide how you would handle the situation. Would you: Document only Call the office Call the office and document Scenario 1: Cleaned out refrigerator, vacuumed rug, client had bowel movement, took noon-time medication, walked three times today without assistance, she did not touch chicken sandwich, only drank iced tea, assisted Mrs. Kohlrabi’s shower today without resistance or disagreement. Scenario 2: Noticed a bruise on client’s arm that has not been there before, refusing to eat, toothache, swelling in the ankles, Mr. Fennel usually talks a lot but isn’t talking much and speech is garbled or unclear, usually neat in appearance but has uncombed hair and is wearing a dirty wrinkled shirt, insufficient food on hand.

65. Module 8: The Importance of Documentation Review the scenarios and decide how you would handle the situation. Would you: Document only Call the office Call the office and document Scenario 3: Assisted in watering plants, assisted in organizing the kitchen area and cleaning it. Mr. Rutabaga didn’t eat and said that he hasn’t had a bowel movement in four days. Scenario 4: Mr. Turmeric usually is very hygienic, but has not bathed or brushed his teeth since my last visit (3 days ago), I tried to clean him up, but he was irritable and became angry. He had a lot of trouble deciding what to watch and eat today and he normally knows what he wants.

66. Module 9 Senior GEMS ® Overview Module 9: Senior Gems ® Overview

67. Module 9: Senior Gems ® Overview To introduce you to our Alzheimer’s and dementia care training program called the Senior Gems® You will discover all the training opportunities available with the Senior Gems® and learn about the first gem, called Sapphire Purpose Objective

68. Module 9: Senior Gems ® Overview Created a company called Positive Approach to Care Developed person-centered approach to caring for people with dementia Senior Helpers partnered with Teepa Snow to create a training program called the Senior Gems ® Teepa Snow

69. Module 9: Senior Gems ® Overview Senior Gems® are based on the Allen Cognitive Disability Theory and developed by Teepa Snow. Each gem represents a state of dementia from normal gaining through late state dementia. Sapphires Diamonds Emeralds Ambers Rubies Pearls Senior Gems ®

70. Module 9: Senior Gems ® Overview The Senior Gems® training program focuses on not what is lost but what the person with dementia still can do. The program is for caregivers and focuses on techniques and strategies to support clients. Senior Gems® Training Program

71. Module 9: Senior Gems ® Overview We use gems to understand characteristics or current state of dementia. We use gems to understand the changes that take place when the disease progresses . Senior Gems ®

72. Module 9: Senior Gems ® Overview TIME FOR ANOTHER VIDEO, THIS ONE’S BETTER!

73. Module 9: Senior Gems ® Overview Sapphires do not have dementia They represent normal gaining Forgetfulness Difficulty learning new things Sometimes feel blue or down when coping with aging Want choices and feel sense of control/independence Sapphire

74. Module 9: Senior Gems ® Overview

75. Module 9: Senior Gems ® Overview Sapphire Characteristics What do you remember from the video about Sapphire characteristics?

76. Module 9: Senior Gems ® Overview Sapphire Strategies What strategy could help a Sapphire when learning something new? What kinds of strategies or tools can help us with memory? At times, your client may feel sad. What strategies can support your client when they are feeling like this? What makes a Sapphire unhappy is not being able to choose. What strategies can support your client?

77. Asking for Permission Module 9: Senior Gems ® Overview The care plan has a list of tasks to complete for the client during your shift. It is important to ask for permission and not appear to take over. Read the statements and select those that are most appropriate when working with a Sapphire.

78. A client has Alzheimer’s disease and he can no longer perform activities of daily living independently. He is always grabbing onto you or the washcloth during the bath. To prevent this, you can Give him something to hold during the bath. Knowledge Check If a client will occasionally wet themselves, it’s a good idea to encourage them to use the bathroom at least every two hours.

79. Module 10 Elder Abuse Module 10: Elder Abuse

80. Module 10: Elder Abuse To understand abuse issues related to seniors, how to recognize abuse, and how to report it You will learn what constitutes abuse and how and when to report it Purpose Objective

81. Module 10: Elder Abuse

82. Module 10: Elder Abuse What is elder abuse? What are the types of elder abuse? What is the most common type of elder abuse? What are basic signs of elder abuse to look out for?

83. Module 10: Elder Abuse What is elder abuse? 5 types of elder abuse Physical abuse Sexual abuse Emotional abuse Exploitation Neglect Elder abuse is the mistreatment or harming of an older person.

84. Module 10: Elder Abuse Most common type of elder abuse? Neglect Basic signs of elder abuse to look for? Emotional & behavioral signs Physical signs Financial signs

85. Module 11 Preventing Caregiver Burnout Module 11: Preventing Caregiver Burnout

86. Chapter 11: Preventing Caregiver Burnout To teach the basics of preventing burnout and how to treat burnout if it occurs Caregivers will receive an overview on how to prevent burnout, de-stress, and take care of themselves while taking care of their clients Purpose Objective

87. Chapter 11: Preventing Caregiver Burnout Tips to prevent stress and burnout from happening Accept what you cannot change Have a backup plan Deal with one problem at a time Talk it out Exercise Eat regular, well-balanced meals Get rest/relaxation/sleep Avoid self-medication

88. Chapter 11: Preventing Caregiver Burnout Practical steps to take to reduce stress and burnout Get exercise Do an activity you enjoy Make sure you are sleeping Stay socially connected Eat regular, well-balanced meals Use mindfulness or meditation Try controlled breathing

89. Chapter 11: Preventing Caregiver Burnout Let’s think about what it might feel like to be stressed? Write down two ways you can prevent stress/burnout. 1. __________________________________________________ 2. __________________________________________________ Write down two ways you can combat stress/burnout. 1.__________________________________________________ 2. __________________________________________________

90. Module 12 Basic Nutrition Module 12: Basic Nutrition

91. Module 12: Basic Nutrition To teach the basics of nutrition and explore healthy choices for common medical concerns Caregivers will receive an overview of basic nutrition and how to substitute healthier choices to address common medical concerns Purpose Objective

92. Module 12: Basic Nutrition Understand the basics of nutrition to keep clients nourished and healthy Know that nutrition can affect medical conditions Follow doctor’s orders for specific dietary restrictions The Importance of Nutrition

93. Module 12: Basic Nutrition Grains Vegetables Fruits Protein Dairy Products Five main food groups This Photo by Unknown Author is licensed under CC BY-SA-NC This Photo by Unknown Author is licensed under CC BY-SA-NC

94. Module 12: Basic Nutrition Carbohydrates are broken down into sugar, or glucose, and absorbed into the bloodstream. Carbohydrates have the greatest effect on our blood sugar. Examples Starches (breads, rice, cereals, grains) Sugar (fructose, glucose, lactose) What are Carbohydrates?

95. Module 12: Basic Nutrition

96. Module 12: Basic Nutrition Eat This Not That Diabetics/Prediabetics Diabetics and pre-diabetics need meals and snacks that will not spike their blood sugar as much as traditional foods Eat This Not That Gourmet Ice Cream Sourdough Pretzels Chocolate Candy Bar Regular Popcorn Chips & Onion Dip Cheese Flavored Crackers Cookies or Snack Cake Soda or Fruit Juice Cereal

97. Module 12: Basic Nutrition Eat This Not That Congestive Heart Failure People with congestive heart failure need meals and snacks that have lower sodium and less processed foods. Eat This Not That Cheeseburger 2 Slices Deli Meat Dill Pickle Spear Macaroni & Cheese Frozen Waffle Ketchup or Mustard Pork Rinds Canned Meats

98. Module 12: Basic Nutrition Learning Outcome In this module, I learned…

99. Module 13 Skills Assessment Module 13: Skills Assessment

100. Module 13: Skills Assessment To determine caregivers’ skill level for the IMEASUR/ADL tasks Trainer will determine in which areas caregivers are proficient and in which areas they require more training Purpose Objective

101. Module 14 Introduction to Life Profile Module 14: Introduction to Life Profile

102. Module 14: Introduction to Life Profile To introduce the Life Profile assessment tool To introduce t he impact of the information provided to build a better care plan To reduce risk in the client’s home You will learn about Life Profile, how this unique assessment process differs from other home care agencies, and how it greatly improves care Purpose Objective

103. Module 14: Introduction to Life Profile Life Profile is Senior Helpers’ unique and proprietary assessment tool Allows us to address risks from the beginning and understand client’s needs What is Life Profile?

104. Module 14: Introduction to Life Profile 144 safety risks Medical condition of the client Client’s independence Burden of care on the primary caregiver Quality of Life Life Profile 5 Key Areas

105. Module 14: Introduction to Life Profile

106. Module 14: Introduction to Life Profile What does a good day look like to you? How does it start? Explain the importance of Quality of Life Quality of Life

107. Module 14: Introduction to Life Profile Helps seniors remember the types of activities they enjoy doing and discover new activities. Clients choose the activities they are most interested in doing that week and schedule them into their daily routine. Quality of Life Planner

108. Module 14: Introduction to Life Profile Learning Outcome In this module, I learned…

109. Thank you!