PPT FOR NEW WORD BANK INFORMATION VERY DESCRIBE CONTENT

PPT FOR NEW WORD BANK INFORMATION VERY DESCRIBE CONTENT

1. A Study on Customer Satisfaction on E Banking Services Prepared By- Nayanika Patel 217780592158

2. About Banking Banking Industry – Crucial pillar of Economy E- banking - Banking transactions by customer’s round the clock globally through Electronic Media Introduction

3. Challenges of Industry Traditional Banking Habits Security Transaction Difficulty Technical Issues Small Budgets

4. Literature Review Author: Dr. Rajasulochana , Dr. Sharanya Murthy, Ms. Sneha R 14 th June 2020 E-banking implies provision of banking products and services through electronic delivery channels. Today things are changing very fast and it is very high time for each bank to understand the expectations of the customers. Customer satisfaction and service quality are inter-related. Each of the dimensions namely efficiency, system availability, fulfillment , privacy, contact, responsiveness and contact are contribute 71% to the overall customer satisfaction in internet banking in Public and Private banks. Author: Sambaombe , Kampinda , Jones 1 st Feb 2018 Across the globe, the banking industry has evolved over the past decades in the areas of technology and one of such areas is online banking. The convenience, easy access, and acceptable means of transacting in the customers day-to-day business operations is making more banks’ customers satisfied with their service delivery. However, about 65% of Stanbic bank’s customers do not use the bank’s internet banking services and are dissatisfied with the bank’s customer service delivery. The aim of this was to establish the influence of online banking on customer satisfaction in commercial banks based on the TRA model using Stanbic Bank as a case study.  Author: Mohammad Arshad Khan 25 th Jan 2018 Online payment is a trend that is gaining momentum globally. As a result of digitisation, the advent of online banking has increasingly made its way into the modern marketplace, serving not only customers but also corporations. The primary data were gathered from 287 participants. Stratified random sampling was used. Structure Equation Modelling (SEM), reliability, convergent, discriminate validity and model fitness were achieved through SmartPLS 3 (Christian M. Ringle , Germany). The findings reveal that efficiency, reliability and service quality have a significant direct effect on customer satisfaction and customer retention

5. Author: Shavina Ram Ramachandran , Fauziah Ismail 24 th Jan 2017 With the rapid growth of computer technology, the banking industry has quickly evolved the use of online banking as a cost-effective and efficient technique of increasing customer value. It is one of the most popular services supplied by traditional banks in order to deliver faster and more dependable services to online users. Online banking can be used to attract more clients to conduct banking activities at associated banks. Customer satisfaction is an important factor in a bank's ability to maintain a competitive advantage. Author: Ajay Kumar Ganguly , Rohit Vishal Kumar 16 th Oct 2016 This systematic review article provides an avenue for identifying various antecedents and consequents of customers’ behavioral outcomes in the banking industry and identifying research gaps that may help define the scope of future research. Models, methodologies and variables, and keywords extraction are used to relate numerous independent, dependent, and demographic constructs in the online banking sector’s technology adoption in this zone-based hybrid structured study. In this study, the researchers are trying to unveil the most prominent construct used predominantly in this specified area of literature and have tried to find out which constructs are not so used to reveal the future scope of the study.

6. Need of Study Analyze whether electronic banking services could impact the growth of the banking industry. The customer's intention regarding the purpose of using the e-banking service.

7. Research Methodology Research Problem Statement- The research problem is to study the customer satisfaction towards E-banking service. Research Objective- Primary objective - To study the customer satisfaction regarding E-banking service in Ahmedabad city. Secondary objectives   1.To study the factor influences customer satisfaction towards E-banking. 2.To find the problems face by customer while deadline with online banking service. To find out the benefits associated with E-banking usage. 3.To find out the challenges associated with E-banking usage Source of Data- Primary Data are collected by using the survey method of data collection Data Collection Instruments- The data collection instrument is undisguised structured questionnaire Sample Size- The sample size for this study is 100 customer

8. Data Analysis and Interpretation Occupation 2. Monthly Income

9. 3. In which bank do you have an account? 4. How long have you been using the internet banking service?

10. 5. . By which mode do you use internet banking? 6. How frequently do you use telephone banking service per month (for example, balance inquiry, fund transfer between account)?

11. 7. Which of the following e- banking service are you aware of ? 8. Which type of e banking service you want to use?

12. 9. Which type of problem are you facing while using e-banking service?

13. ANALYSIS E-banking gives fantastic comfort to clients for acting diverse economic transactions It provides fast service because people don't need to queue to pay bills or transfer money. . Internet banking has improved service quality for customers. It's efficient, secure, and easy to make payments with online banking Online banking is available to customers at all times, 24 hours a day, 7 days a week which is very beneficial.

14. REFERENCES https://www.journalppw.com/index.php/jpsp/index http://dspace.unza.zm/handle/123456789/7892 https://www.mdpi.com/1675156 https://knowledgewords.com/images/regression-analysis-on-customer-satisfaction-towards-online-banking-service-during-pandemic-covid-19.pdf https://link.springer.com/chapter/10.1007/978-3-031-12217-0_5