Presentation(1)betsi.pptx baxkground study of oromia bank

Its describe about background study of oromia bank within small town

1. CHAPTER ONE INTRODUCTION
BACKGROUNDS OF THE ORGANIZATION
Oromia bank Customer Relationship Philosophy
Oromia Bank prioritizes customer satisfaction by focusing on their needs and building strong relationships. The bank engages in social activities to enhance its reputation and provides credit services, including car purchases, using customer assets as guarantees. By treating customers as key stakeholders, Oromia Bank aims to achieve its objectives and maintain a positive image.

2. Financial Resource Management
Oromia Bank strategically manages its financial resources through practices like budget management, financial controls, value management, and governance. These measures prevent fraud, ensure accountability, and protect the organization’s financial integrity.

3. Vision, Mission, Values, and Objectives Vision : To be the first choice for customers, employees, and stockholders. Mission : Provide quality, full-fledged banking services while empowering SMEs, ensuring compliance, promoting sustainability, and building public trust through skilled employees and advanced technology. Core Values: Persistence and endurance

Customer satisfaction

Transparency and integrity

Teamwork and succession planning

4. Objectives of the organization Oromima bank in wachemo branch has the following objectives To maximize customer satisfaction To develop competence with other private banks To build change for all bank staffs To establish performance base incentives To deposit mobilization service To enhance and facilitate the development of the country To maximize profit of the bank by creating difference

5. Organizational Structure and Responsibilities General Managerial Hierarchy

Management hierarchy divides authority and responsibilities based on ranks: T op Level (Administrative): Includes Board of Directors and CEO.

Sets objectives, policies, and strategic plans.

Oversees all departments and communicates with stakeholders.

6. Middle Level (Executive): Includes branch and departmental managers.

Executes plans from top management, supervises sub-units, and reports performance.

Participates in hiring and training lower management. Lower Level (Supervisory): Includes supervisors and foremen.

Manages daily tasks, oversees production, resolves worker issues, and maintains discipline.

7. Span of Control Departments coordinate and report activities to ensure accountability and fairness:

Customer service officers report daily to senior officers, who escalate to the customer service manager.

Branch controllers ensure transaction accuracy and report to senior controllers and branch managers.

Ultimately, the branch manager oversees and ensures the bank’s operations align with organizational objectives.

8. Shortened SWOT Analysis of Oromia Bank Strengths :
Advanced technology, large capital, competitive edge, nationwide accessibility, law compliance, efficient staff, professional training, and customer-focused service. Weaknesses :
Limited rural presence, poor university-industry linkage, overworked employees, and insufficient workforce. Opportunities :
Educated workforce, technological advancements, population growth, potential customers, market share in salary payments, and strategic locations. Threats :
Intense competition, political instability, economic fluctuations, and social/environmental challenges. Current Problems :
Language barriers, weak mobile banking network, and poor rural connectivity.

Solutions:
Promote local language skills and implement alternative mobile banking systems like SMS.

9. Chapter Two Practical Attachment Summary Activity Flow: Engage with managers and employees, participate in tasks like account scanning, VISA card activation, and recording transactions, and learn customer handling skills. Relevance to Study: The organization enhances learning by:

Sharing its mission, vision, and structure.

Providing practical knowledge for tasks like customer handling and VISA card activation. Challenges :
Transportation issues, lack of budget, and limited time.

Solutions:
Use alternative transport and allocate additional funds.

10. Chapter Three Results and Discussion of the Internship Benefits of Internship: Develops practical skills (customer transactions, handling, communication, teamwork).

Builds confidence, work experience, and job market readiness.

Enhances theoretical application in real-world scenarios.

Improves problem-solving, leadership, and written communication.

Benefits universities by producing skilled graduates and reduces employer training costs.

Fosters familiarity with work environments and coordination with colleagues. Decision-Making in the Organization: Decisions start with the board of directors, focusing on policy and objectives.

Regional managers distribute decisions to branch managers, who relay them to employees.

Managers address branch-specific issues, assess strengths and weaknesses, and make informed decisions accordingly.

11. Chapter Four Conclusion and Recommendation Conclusion This internship provided insights into Oromia Bank, Wachemo Branch, including its mission, vision, structure, and services. Using interviews, document analysis, and observation, we learned about the bank’s strengths, weaknesses, opportunities, and threats (SWOT). Overall, the program enhanced our skills, knowledge, and problem-solving abilities while preparing us for future professional challenges.

12. Recommendations : 1. Implement SMS-based mobile banking systems.

2. Expand branches in smaller towns to stay competitive.

3. Enhance efforts in developing banking systems and customer relationships.

4. Collaborate with other organizations, including NGOs, to achieve goals.

5. Address weaknesses like manpower shortages and office inadequacies by strengthening university-industry linkages.


By addressing these issues, Oromia Bank can maintain its leadership in Ethiopia’s banking sector.

13. THANK YOU