presentation about the 7cs effective communication.pptx

Effective communication is essential in every aspect of life, whether in personal relationships, business, education, or any other field. The 7 Cs of effective communication provide a framework that can help ensure messages are clearly understood and achieve their intended purpose. These principles are:

Clarity
Conciseness
Concreteness
Correctness
Coherence
Completeness
Courtesy
Clarity
Clarity is the cornerstone of effective communication. It involves conveying messages in a straightforward and unambiguous manner. When a message is clear, the receiver easily understands the sender’s intent without confusion.

Achieving Clarity:
Simple Language: Use straightforward language and avoid jargon or technical terms unless the audience is familiar with them. Simple words are often more effective in delivering a clear message.
Specificity: Be specific rather than general. Instead of saying "soon," provide a specific time frame, like "by Friday at noon."
Purposeful Content: Know the purpose of your communication and ensure that your message sticks to it. Avoid unnecessary information that could cloud the main message.
For example, instead of saying, "We need to improve our process soon," a clearer message would be, "We need to streamline our customer service process by reducing response time to under 24 hours by the end of this quarter."

Conciseness
Conciseness means being brief and to the point without sacrificing essential information. Concise communication saves time and enhances understanding.

Achieving Conciseness:
Avoid Redundancy: Eliminate words and phrases that do not add value to the message. For instance, instead of saying "absolutely essential," just say "essential."
Direct Sentences: Use direct and short sentences. Instead of "Due to the fact that," say "Because."
Focused Content: Stick to the main point and avoid digressions. Ensure every sentence contributes to the purpose of the communication.
For example, instead of a lengthy email explaining multiple aspects of a project, a concise message might be, "Please send the final draft of the report by Monday. Let's discuss the remaining sections during our meeting on Tuesday."

Concreteness
Concreteness in communication means providing specific facts and figures instead of vague or abstract statements. This helps in making the message more understandable and credible.

Achieving Concreteness:
Use of Data and Examples: Incorporate data, statistics, and real-life examples to support your message. For example, instead of saying "many people," specify "75% of the participants."
Descriptive Language: Use vivid language that paints a clear picture in the mind of the receiver. Instead of "good results," describe what makes the results good, such as "a 20% increase in sales."
Concrete Facts: Provide concrete details instead of general statements. For example, "The software update improved processing speed by 50%."
Correctness
Correctness in communication refers to the accuracy of the information.

1. Group Members Shawal Ali Ehtisam Ahmed Shahzaib

2. Introduction

3. What is 7cs The 7 Cs are a set of principles for effective communication. They stand for Completeness Conciseness Consideration Concreteness Clarity Courtesy Correctness These principles help ensure that your message is well-structured and easily understood by others.

4. 1 st c is Completeness Defination The Information conveyed in the message should be complete for the communication to be effective. Your message is complete when it contains all the facts readers or listeners need for the reaction you desire. Guidelines Include all necessary information for the reader to fully understand the message. Address all relevant points or questions to prevent confusion or misunderstanding.

5. Example What do you want? When do you need it? To whom and where is it to be sent? How would the payment be made ? "There is a person who wants to write an email to you saying, 'Sir, I'd like to visit your shopping mall. Could you please tell me where I could find your shopping mall ?‘ Your reply will give them all the information, T elling them about what is available in your shopping mall, where the shopping mall is located, or where your branches are located. In this way, your message is complete, even beyond their expectations. This is the meaning of being complete."

6. 2 nd c is Conciseness Defination Conciseness means saying things in a short, clear, and direct way, without using extra words or explanations. It's about getting straight to the point without unnecessary details . Guidelines Keep your message brief and to the point. Avoid unnecessary details or wordiness that could overwhelm the reader.

7. Example Report Writing: "Summarizing findings in bullet points rather than lengthy paragraphs improves report conciseness and facilitates quicker decision-making. At this time Concise : Now Due to the fact that Concise : because have need for Concise : Need On a weekly basis Concise : Weekly Until such time as Concise : Until There are four rules that should be observed. Concise: Four rules must be observed . We wish to inform you that we have received your admission statement. Concise: Your admission statement has been received.

8. 3 rd c is Consideration Defination To communicate effectively, the sender should consider the perspective of the receiver. . Ensure that Self Respect of the audience is maintained and their emotions are not harm. Guidelines Check in with your audience after communicating to ensure their needs were met. Pay attention to the concerns and feedback of your audience. Thank them for their input, feedback, or cooperation.

9. Example When working in a group project, it's considerate to listen to everyone's ideas and not dominate the discussion with your own thoughts. In a conversation, it's considerate to listen to the other person's ideas and not interrupt them while they're speaking. When planning an event, it's considerate to take into account everyone's preferences and needs, not just your own.

10. 4 th c is Concreteness Defination Concreteness is about making your message specific and easy to understand by using clear examples, details, and facts. It helps to make your communication more tangible and relatable to your audience . Guidelines Use specific facts and figures to make your message more tangible . Provide specific examples.

11. Example Please send us the following items by the end of this month. Concreteness: The following items should reach us on or before 21 August, 2021. "Showing a picture of the product instead of just describing it makes the information more concrete for the audience.“ We want to tell you that we've looked at the sales report for the first three months of this year . Concise with specific facts and figures: Our sales went up by 15% in the first quarter compared to last year.

12. 5 th c is Clarity Defination Clarity is about making your message easy to understand by using clear and simple language, avoiding confusion or ambiguity. Reader Can Understand your message clearly. Guidelines Make sure your message is clear and easy to understand . Use simple language. Be direct and avoid ambiguity.

13. Example " When explaining a concept, using simple language and clear examples helps the audience understand better ." When giving directions to a friend's house, saying "Go straight for two blocks, turn left at the big tree, and it's the third house on the right" is clearer than saying "It's somewhere in that area."

14. 6 th c is Courtesy Defination Courtesy refers to being polite, respectful, and considerate in your communication and interactions with others. It involves showing kindness, empathy, and understanding towards others' feelings, opinions, and perspectives . Guidelines Be polite and considerate in your communication . Be respectful. Consider your audience's perspective.

15. For Example

16. Example "I rewrote that letter three times; the point was clear ." "I apologize if the point wasn't clear in the previous versions, Hassan. Here is another version for clarity .“ "Stupid letter; I can’t understand any of it .“ "It seems that I may have misunderstood your message. Could you please clarify what you meant ?“ In a group discussion, showing courtesy by allowing others to speak without interruption fosters a respectful and inclusive environment.

17. 7 th c is Correctness Defination Correctness means ensuring that your information is accurate and free from errors. It involves verifying facts, checking grammar and spelling, and ensuring that your message is reliable and trustworthy. Guidelines Ensure that your message is accurate in terms of grammar, spelling, and information .

18. Example Avoid making false promises and tall claims while communicating with your clients while selling a product or service. Communicate with fact-based information to create a positive business impression . When writing an essay, it's important to use correct spelling and grammar, like writing "The cat sat on the mat" instead of "The kat satt on the matt .“ When writing a formal email, it's important to use the correct format and address to ensure professionalism.