PUBLIC UTILITY SERVICES.ppt

The presentation explains the basic utility services provided to the public by the government and government agencies in India.

It also highlights the pros and cons of each utility service and their impact on economy of a country

1. UNIT 2

2. Public Utility
Businessesthatprovidethepublicwithnecessities,
suchaswater,electricity,naturalgas,andtelephone
andtelegraphcommunication.
Apublicutilityisabusinessthatfurnishesaneveryday
necessitytothepublicatlarge.Publicutilitiesprovide
water,electricity,naturalgas,telephoneservice,and
otheressentials.Utilitiesmaybepubliclyorprivately
owned,butmostareoperatedasprivatebusinesses.

3. Public Utility Service
It is an act rendered by public utility (organisation) to
the general public.

4. Characteristics
Supply of essential goods and services
Organized as monopolies
Strict regulation by government
Large capital investment
Inelastic demand
Service Motive
Economies of scale

5. Advantages
Generates revenue
Control of utility services
Absence of competition
Absence of discrimination
Service motive

6. Disadvantages
Large capital requirements
Lack of efficiency
Lack of credit facility
Absence of choice
Presence of political interference

7. Types of Public Utility Services
Water supply
Electricity supply
Natural gas
Telephone
Public distribution system
Transportation

8. Water Supply
Watersupplyistheprovisionofwaterbypublic
utilitiescommercialorganisations,community
endeavorsorbyindividuals,usuallyviaasystemof
pumpsandpipes.

9. Water supply services
1.Collecting water from resources
2.Treating the water
3.Storaging the water
4.Distributing water

10. Water Supply Infrastructure

11. BWSSB
Bangalore Water Supply Sewerage Board
Established in 1964
Supply 900 million liters per day
Collect 80% of water from Kaveri river and the
remaining from Arkavathi river.
Functions:
1)Estimating water requirements
2)Collection of water
3)Supply of water
4)Collection of payments
5)Maintenance and repairs

12. Electricity Supply
Itistheprocessofbringingenergyfromthepointof
creation,suchasapowerplant,allthewaytothepoint
ofconsumptionatahomeorbusiness.

13. Services of Electricity Supply
Generation of Electricity
Transmission of electricity
Distribution to households
Developing infrastructure
Collection of payments
Maintenance and repairs

14. Electricity supply in Karnataka
Karnataka Electricity Board (KEB) was responsible for
regulation of electricity supply in Karnataka till 1999.
Karnataka Power Transmission Corporation Ltd.
(KPTCL) is established in 1999 in the place of KEB.
KPTCL has four distributing firms, which supply
electricity in Karnataka.
BangaloreElectricitySupplyCompanyLimited–
BESCOM
HubliElectricitySupplyCompanyLimited–HESCOM;
MangaloreElectricitySupplyCompanyLimited–
MESCOM;
GulbargaElectricitySupplyCompanyLimited–
GESCOM

15. BESCOM
Established in the year 2002.
Thecompanyhas4operatingZones–Bangalore
MetropolitanAreaZone(North),Bangalore
MetropolitanAreaZone(South),BangaloreRuralArea
ZoneandChitradurgaZone,9Circles,32Divisions,
136Sub-divisionsand510SectionOffices.
Services
1)Estimating the electricity requirements
2)Collection of electricity
3)Supply
4)Maintenance
5)Collection of payment

16. Natural gas
Naturalgasisanaturallyoccurringhydrocarbongas
mixtureconsistingprimarilyofmethane
Naturalgasisafossilfuelusedasasourceofenergyfor
heating,cooking,andelectricitygeneration.
Naturalgasisfoundindeepundergroundrock
formationsorassociatedwithotherhydrocarbon
reservoirsincoalbeds

17. Services
Estimating the requirements
Extraction of natural gas
Storage of natural gas
Distribution
Collection of payments
Customer education
Maintenance and repairs

18. Natural Gas Agencies in India
Government owned agencies are
1) Indian Oil Corporation Ltd.
2) Hindustan Petroleum
3) Oil India Ltd.
4) Bharat Petroleum
5) Gas Authority of India Ltd.
6) Oil and Natural Gas Corporation
Private Owned agencies are
1)Reliance Industries
2)AdaniGroup
3)Petronet
4)Gujarat Gas

19. Telephone
Itisaserviceprovidedtogeneralpublictonetwork
andcommunicatewithothers.
HistoryinIndia:
Firstservicein1851inCalcutta
DepartmentofTelecommunication(DoT)established
in1975
Mahanagar TelephoneNigamLimited(MTNL)
startedin1989.
BharatSancharNigamLimited(BSNL)startedinthe
year2000.
Firstmobilecommunicationservicesstartedin1995

20. Major Players in Telecom
Government Companies
BSNL
MTNL
Private Companies
AIRTEL
RELIANCE COMMUNICATION
RELIANCE JIO
VODAFONE
IDEA

21. Services
Developing infrastructure
Issue of new connections
Communication services (Voice, Data, Messaging)
Collection of payments
Handling complaints
Customer care

22. Public Distribution System
It is a system created to distribute the staple food grains
through fair price shops.
Objectives:
1.To supply food grains at a subsidised price
2.To ensure regular supply of food grains
3.To provide food grains for economically poor and
marginalised people

23. History
Started in the year 1944 during second world war.
Made in to a system after independence.
Supply of staple food grains like rice, wheat, sugar, oil
and kerosene.
Supply through Fair Price Shops (FPS) also called
Ration Shops.
Currently there are 4,78,000 ratio shops
Family below the poverty line is eligible for 35kg of
rice or wheat every month, above the poverty line is
entitled to 15kg.

24. Services
Procurement of food grains
Storage of food grains
Transportation of food grains to FPS
Coverage and entitlement under TPDS
Identification of house holds
Maternity benefit
Woman empowerment

25. Fair Price Shops (FPS)
Ashopwhichislicensedtodistributeessential
commoditiestotherationcardholdersbyanorder
undertheTargetedPublicDistributionSystem
Currently4,78,000FPSarefunctioningacrossthe
country.

26. Transportation
It is the process of moving people and goods from one
place to another.
Modes of Transportation
Roadways
Railways
Airways
Waterways

27. Services
Building infrastructure
Moving people and goods
Ticketing
Providing information
Hospitality

28. Role of Public Utility Services
Employment generation
Improve standards of living
Contribute to GDP
Optimum utilisation of resources
Attract the investments