Purposeful Listening: An important part of communication.pptx

The above presentation provides a quick view on the importance of listening while communicating our thoughts and ideas.

1. Purposeful listening SUBMITTED BY :- - Raj Singh 36 - Priya Sonwane 61 - Priyanka Singh Rathore 40 - Priyanshu Hari 48 - Pulkit Bhatia 19 - Ridhi Rastogi 4 SUBMITTED TO :- Mayank Bhardwaj Assistant Professor – Communication skills Delhi Pharmaceutical Sciences and Research University

2. Listening?

3. Maintain open posture while listening – shoulders back and arms uncrossed. Nod your head . Avoid nodding constantly as it can send the wrong message. Make enough eye contact to show your interest in conversation. Your body should face the speaker and there should not be unnecessary movement of the limbs. Example In interviews the candidate’s first impression is made through how they present themselves. Listening with senses.

4. Ones that requires more than 1 or 2 word answers. For gathering information and facts. Provide full and meaningful responses. Avoid stone face. For example “Can you tell me more about…..?”and “What do you think…..?”. Open ended questions.

5. Sometimes the message that a speaker is attempting to send can be complex. Rather than interrupt wait until the speaker pauses. Involves asking question or summarizing what speaker said. Clarification shows speaker that the listener is interested in them. For example “When you said ........ what did you mean ?”. Request clarification

6. Technique of rewording the speaker’s information without changing the context. Summarize the speaker’s message periodically in your own words rather than repeating the whole message. Clarifying the message to understand the core of it. Not needed for simple and direct message. Successfully paraphrasing tells us that we are listening actively. Paraphrasing

7. Determine feelings in verbal and body language and stating those feelings back to the person. Notice the facial expression and tone of the voice of the speaker. While they are conveying their feelings don’t judge and argue with them. Be humble, curious, and sincere, ask questions such as “you look depressed”. Try to understand feelings behind the words . Reflect feeling

8. Be specific in your speech towards the speaker. Offer continuing support to the speaker. Respond effectively, be assertive not aggressive . Keep it honest in order to ensure the effectiveness of your feedback. Be timely and if your feedback is negative, take time to prepare your reply. Provide effective feedback

9. Julian treasure. Gav pro video. https:// www.youtube.com/watch?v=7wUCyjiyXdg . https:// www.regen.org.au/images/Education/RelapsePreventionPDFs/Active-Listening.pdf . References

10. Thank You!