Q2’2024 Update: MYCI Achieved New Heights

Key things you need to know on Malaysian consumer confidence, key behavioral, tech, e-wallet & crypto trends in Malaysia.

1. MALAYSIANS ON MALAYSIA ESSENTIAL INSIGHTS INTO CONSUMER CONFIDENCE, BEHAVIOURAL, TECH & E-WALLET TRENDS IN MALAYSIA 2 Q 2024

2. STRENGTHENING OF MYCI WELCOME TO MALAYSIANS ON MALAYSIA Our MYCI continued to record an uptrend in 2Q’24 and hit all-high at 142-point mark. News about our economy is strengthening and on-track on the road to recovery is bringing positive vibes to the rakyat where optimism is seen not only on our economic indices but also on financial well-being indices. If you're eager to dive deeper into the numbers and gain a more nuanced understanding of the forces shaping the future of business and finance, don't hesitate to contact us at [email protected]. FINANCIAL INDICATORS HIT ALL-HIGH The strengthening of economy often brings hope, opportunity, better quality of life to the people, and reflected on Malaysians’ optimism towards their current financial well-being state – which recorded all-high in 2Q’24 where the optimism being spilled over to the next 12 months. Both current and next 12 months financial well-being indicators hit above 160-points mark for the first time. POSITIVE OUTLOOK TOWARDS OUR ECONOMY While current state economy indices remained stable in 2Q’24 (vs 1Q’24), Malaysians are feeling hopeful that the country’s economy will take a positive turn in the coming 12 months Our 'Malaysians on Malaysia' research endeavors to discern contemporary market dynamics and capture the nation's prevailing pulse. Since its inauguration in 2018, the study has reliably elucidated the sentiments of Malaysians. E-WALLET USAGE RECORDED 6% GROWTH E-wallet continues to make its mark as a leading digital payment method being used among Malaysians. At 87% usage in 2Q’24, it recorded a 6% usage growth (vs 1Q’24). At 91% usage, Touch ‘n Go e-wallet further strengthen its position as the leader with MAE a distant No.2 in the e-wallet space.

3. 100 MALAYSIA CONFIDENCE INDEX (MYCI) Source: Oppotus 2Q2024

4. CURRENT FINANCIAL WELL-BEING Monthly Household Income Location Current state of financial well-being *Kuantan was not included for 2Q2021 Source: Oppotus 2Q2024

5. OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS Monthly Household Income Location *Kuantan was not included for 2Q2021 Source: Oppotus 2Q2024 Financial well-being next 12 months

6. SPEND ON MAJOR PURCHASES Monthly Household Income Location Good time for major purchases *Kuantan was not included for 2Q2021 Source: Oppotus 2Q2024

7. CURRENT STATE OF ECONOMY Monthly Household Income Location State of economy now vs. last year *Kuantan was not included for 2Q2021 Source: Oppotus 2Q2024

8. STATE OF ECONOMY NEXT 12 MONTHS Monthly Household Income Location State of economy next 12 months *Kuantan was not included for 2Q2021 Source: Oppotus 2Q2024

9. NOTABLE ACTIVITIES PAST 3 MONTHS Online Shopping, % Making online purchases from e-commerce sites (e.g. Shopee, Lazada) Making purchases from live streaming (e.g. FB live, etc.) Apply for banking products online (e.g. credit card, loans, etc.) Online Banking & Insurance, % Purchased insurance products online (e.g. car, fire, etc.) Online Gaming, % E-Wallet, % Play online games (ALL devices) Making payments through e-wallet (digital wallet) Wearables, % Used wearables (e.g. smart watch, smart shoes, health, etc.) Source: Oppotus 2Q 2024

10. NOTABLE ACTIVITIES PAST 3 MONTHS (CONT.) International travel (outside Malaysia) Having a meal at convenience stores/petrol marts Travel, % Domestic travel (within Malaysia) Purchase meal takeaway from convenience stores/petrol marts Eating OOH, % Food Delivery, % Order food directly from merchant’s food delivery app (e.g. McDonald’s, KFC, etc.) Order food through third party food delivery app (e.g. Grab, foodpanda , etc.) Source: Oppotus 2Q2024

11. E-WALLET USAGE Used e-wallet in last 3 months? (Yes, %) e- Penjana Campaign 31 Jul-30 Sep 2020 (RM50) e- Tunai Rakyat Campaign 15 Jan-14 Mar 2020 (RM30) Average monthly e-wallet spending (RM) Source: Oppotus 2Q2024

12. E-WALLET USAGE – BY BRAND % Top 5 e-wallets used *MAE removed in 2Q23, added back in 3Q23 Source: Oppotus 2Q2024

13. WHERE ARE E-WALLETS BEING USED? 3 Q21, 4Q, 1Q22, 2Q, 3Q, 4Q, 1Q23, 2Q23, 3Q23, 4Q23, 1Q24 2Q 24 % Source: Oppotus 2Q2024 F&B Groceries Bill Payments Mobile reloads Petrol CVS Transport- ation E-commerce Purchases Movie Tickets Services Gaming Hotels Flight Tickets Food Delivery

14. TECH TRENDS Source: Oppotus 2Q2024 Cryptocurrency (e.g. Bitcoin, Ethereum, etc.) FinTech E-sports Blockchain % Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR) % Non-fungible token (NFT)

15. OWN ANY CRYPTOCURRENCY? Source: Oppotus 2Q2024 Yes, %

16. TYPES OF CRYPTOCURRENCY OWNED Source: Oppotus 2Q2024 Bitcoin Cash Bitcoin Dash Ethereum % Litecoin NEO NEM ENJ DOGE XRP 1Q21, 2Q, 3Q, 4Q, 1Q22, 2Q, 3Q, 4Q, 1Q23, 2Q23, 3Q23, 4Q23, 1Q24 2Q 24

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