Quality Management Quiz

Quality Management Quiz

1. Test your quality in… QUALITY MANAGEMENT By Mr. Jitendra Mr. Suryadev

2. How many records does ISO9001 require ? 1 to 10 11 to 20 21 to 30 31 to 40

3. C. 21 to 30

4. 2. Who first thought of Zero Defects ?   Crosby Deming Juran Feigenbaum  

5.  Crosby

6. 3. What is root cause analysis? Something a gardener would use  A problem solving technique   One of the seven Quality Circle tools   Part of FMEA

7. B. A problem solving technique

8. 4. Which of the following statements is NOT a ISO9001 requirement ?  The organization shall determine the necessary competence for personnel performing work affecting product quality.  The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.  Top management shall ensure that the quality policy is appropriate to the purpose of the organization.   A documented procedure shall be established to define requirements for determining potential nonconformities and their causes.

9. B. The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.

10. 5. What is the first stage in any quality improvement initiative ?  Planning   Check the talk   Analyse the data   Management commitment

11. D. Management commitment

12. 6. Who was generally credited with the phrase "Important few and trivial many "?  Winston Churchill   Ishikawa   Juran  Taguchi

13. C. Juran

14. 7. What is NOT a key results measure in European Model for Quality Management ?  Business Results   Impact on Society  Process Performance  Customer Satisfaction

15. C. Process Performance

16. 8. Which is a Preventive Action technique ?  Pareto Analysis   Cause and Effect diagrams  Quality Planning  Process Capability Studies

17. C. Quality Planning

18. 9. What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean =  1.333  4  0.25  0.667

19. D. 0.667

20. 10. A run up on the range chart chart would mean ?  Process spread is deteriorating  Process average is worsening  Process average is improving  Process spread is improving

21.  A. Process spread is deteriorating

22. 11. A fundamental attribute of TQM is · Drawing control charts · Having team meetings · Top management's direct involvement · Meeting ISO 9000 audit · All of the above

23. C. Top management's direct involvement

24. Process Diagnosis determines · If the workers are doing their job · The possible cause of a failure · If control charts are in control · When top management should talk to vendors · If vendors are motivated

25. B. The possible cause of a failure

26. THA NK YOU