Research report on the socio economic conditions of food panda delivery rider in BD .pptx

Research report on food panda delivery man.

1. Exploring the Socioeconomic Status and Experiences of the Foodpanda’s Delivery Riders in Rajshahi City: An In-Depth Analysis Md. Mohtasim Fuad Roll No: 1911142107 Session: 2018-19 Department of Economics University of Rajshahi Presented by

2. 1.Introduction Brief Background Objectives 2.Literature Review Summary of the literature review Research gap 3.Methodology Area, population and sample Research tool, Data collection method and analysis 4.Results and Discussion Demographic Profile of respondents Socioeconomic background of the riders Challenges faced by the riders Safety, knowledge and risk of the riders 5.Conclusion Summary Recommendation Outline of My Presentation

3. 1.Introduction Who are the delivery riders in this study ? What is foodpanda ? A leading online food delivery platform dedicated to bringing consumers a wide range of food, beverage and groceries more quickly and conveniently to their doorstep by connecting customers with restaurants through its website and mobile app. It was founded in 2012 by Benjamin Bauer in Berlin, Germany. Latter, it was acquired by its parent company ‘Delivery Hero’, a global food delivery service. Foodpanda has been operating in Bangladesh since 2013, currently operating in 64 districts across the country. According to Arpita Arora, Internet marketing analyst, t he main source of Foodpanda’s revenue is the commission of listed restaurants . Delivery riders are individuals who work for delivery services, transporting food, groceries and beverage from one location to another. In the context of foodpanda, the delivery riders are online-based independent delivery people responsible for picking up orders from restaurant and delivering them to the customers’ specified locations . They are paid on a per order basis, with a base fee for each delivery they make. Additionally, riders may receive tips from customers and they can avail the payment once a week (in Monday) after successful completion of the orders.

4. Introduction ( cont.) Objectives of the study General objectives To unravel the complexities and challenges faced by food delivery the riders. Specific objectives To know the socio-economic status of the riders. To investigate the challenges faced by the riders. To examine the awareness about road safety and to know if the job is suitable for women.

5. 2.Literature Review Summary of literature review As long as the previous work is concerned, the studies were mostly conducted in various ASEAN countries such as Philippines, Malaysia etc. They have showed various problems of the riders along with various recommendations. They have particularly mentioned about less job security, irregular working hours, various forms of dependent self-employment, and also informal work arrangements. Although there are many research related to foodpanda, the researchers are mainly concerned with the well-being of the consumer but especially the lives of food delivery riders are unexplored. As far as my knowledge goes, there is no study related to “exploring socio-economic status and experiences of food delivery riders”, especially for bicycle riders in Bangladesh. Therefore, the lives of the food delivery riders remain a compelling area for in-depth analysis as the study about them are very limited in our country. Research Gap

6. 3.Methodology Area of the study At the various restaurants and streets of New Market, Kajla and Rajshahi University area in Rajshahi city , Bangladesh. The research type is descriptive in nature. The study employed quantitative research method , focusing on numerical data in both collection and analysis. Research type and Method

7. Methodology (cont.) Population and Sample The population in this research are mainly student from various institution of Rajshahi. Along with them the unemployed residents of Rajshahi city also were seen in the riding job. According to the foodpanda office of Rajshahi, the total population is around 300 while the total registered rider is more than four thousand who are irregular. A total sample size of 50 riders were randomly selected from the total population. A well-constructed and self-developed questionnaire titled “ Exploring the Socioeconomic Status and Experiences of Foodpanda’s Delivery Riders in Rajshahi City: An In-Depth Analysis” was used to get the desired information from the riders. The questionnaire was divided into four sections. Research Tool

8. Method of Data Analysis Methodology (cont.) To examine, tabulate and analyze the collected data various statistical tools such as table, graph, charts etc. have been used in this study by th e help of MS Excel . The tools are of great help to present the data systematically and to obtain correct results. In the present study, the statistical and mathematical techniques such as frequency and percentage have been used to achieve the objective of this study. Method of Data collection Since we want to find out the Socioeconomic background and experiences of foodpanda’s riders in Rajshahi city and this type of research hasn’t been conducted in this area so primary data is needed. Thus, the data in this study have been collected through questionnaire which is one of the well-known primary data collection methods. I have created open- ended questions as well as close-ended questions for the convenience of collecting information.

9. 4.Results and discussion Demographic Profile of Respondents Gender Name Frequency Percentage Male 50 100% Female 0% All the respondents are male as there are only 2 female riders in entire Rajshahi city who were not reachable during data collection. According to the foodpanda office they are irregular at job. Therefore, 100% of the respondents are male . Gender of the respondents Main occupation of the respondents From the above table it is clearly visible that 70% are students . 10% are unemployed . However, 12% have some small seasonal businesses, some of them do business in day and work as a part-time rider in the night shift. The majority of the students is studying in the various institutions such Rajshahi College, Rajshahi New Government Degree College, Rajshahi University etc. Main Occupation Name Frequency Percentage Student 32 70% Business 6 12% Unemployed 5 10% Other 4 8% Grand Total 50 100%

10. Name Frequencies (n) Percentage (%) Age (years old) 18-25 26-33 Above 33 33 13 4 66 26 8 Marital Status Married Unmarried 18 32 36 64 Education Level Secondary school Higher Secondary School Bachelor degree Masters degree 1 11 29 9 2 22 58 18 Job Status Part-time Full-time 42 8 84 16 Delivery Experience Less than 6 months 6 months to 1 year More than 1 year 7 16 27 14 32 54 Average Daily Working Hours Less than 8 hours 8 to 12 hours More than 12 hours 29 18 3 58 36 6 Demographic Profile of respondents

11. Results and discussion (cont.) Total number of family member and Family’s monthly income T he majority of the respondents have family member in between 2 to 5 people which is 88%. T here are 42% riders whose family’s monthly income is in between 15-20,000 Tk , and 16% riders whose family’s monthly income is less than 15,000 tk. Which indicates that this income is not sufficient for maintaining a healthy life for more than 2 persons of those 88% riders’ family. Socioeconomic Status of the Riders Fig 4.2: Family’s Monthly Income Fig 4.1: Number of Family Member

12. Average monthly income of the respondents Results and discussion (cont.) Fig 4.3: Respondent’s Monthly Income 30% of the respondents earn less than Tk 5,000 and 40% of them earn in between Tk 5-10,000 which means that 70% of them are earning less than 10,000 which is not reasonable by any means to lead a healthy life. Spending of the Income Fig 4.4: Spending of Income 56% of the riders spend their majority portion of income on education . 42% of them spend on family and household expenditure.

13. Results and discussion (cont.) Name Yes Percentage No Percentage Insurance 7 14% 43 86% Savings 9 18% 41 82% Debt 12 24% 38 76% Insurance, Debt, Savings of the respondents Only 14% of the riders have insurance which represents 7 of 50 respondents. Similarly, only 12% of them have saving account. 86% of food delivery rider have no insurance. 82% have no savings at all. However, 24% of the respondent have debt. Table 4.9: Insurance, debt, Savings

14. Payment dissatisfaction Results and discussion (cont.) Majority of the respondent is less satisfied with their salary which is 54% of the respondents . Although 6% riders are very satisfied with their salary, 40% of them are in a satisfied mode. However, 98% of them believe that foodpanda should increase their payment per delivery on other hand. Fig 4.5: Satisfaction level of respondents Fig 4.6: Payment increment Payment Increment

15. Major Findings Of The Study Results and discussion (cont.) 1. Victim of Scam 2. Incidents of snatching Here, scam means a customer ordering food while they do not respond to the rider and do not receive the food . 92% of the respondents have fallen victim to the scamming. It happens very frequently. 50% of the participant have encountered incidents of snatching the phone or food or both. Particularly this problem has increased the risk of delivery job. Challenges Fig 4.7: Victim of Scam Fig 4.8: Snatching

16. Results and discussion (cont.) 3. Customer’s negative behaviour 4. Causes of Delays in Order Completion 5. Restaurant owner’s rude behaviour 36% of the respondents have faced customer’s negative behavior frequently , 52% of them face rarely. 96% of the respondents reported that the main cause is delay from the restaurant. 70% respondents think that the restaurant owners are rude to them . Fig 4.9: Negative behaviour of customer Fig 4.10: Delays in order completion Fig 4.11: Restaurant owner’s rude behaviour

17. Results and discussion (cont.) 6. Negative comment from family and friends for delivery job 7. Back pain from excessive riding 36% of the riders encounter the comment just because of they do an odd job like food delivery. 70% of them have gone through the back pain. Fig 4.12: Back pain Fig 4.13: Negative comment from family

18. Results and discussion (cont.) Vehicle type Road accident during food delivery service 84% of the respondents use bicycle while 14% of them use motorcycle. Only 2% riders use electric bike for their delivery job. Safety and Risk 66% riders have involved road accident. Fig 4.14 : Types of vehicles Fig 4.15: Road accident

19. Results and discussion (cont.) Name Yes Percentage of Yes No Percentage of No Using phone while riding 41 82% 9 18% Using Helmet while riding 8 16% 42 84% Knowledge of Helmet 21 42% 29 58% Frequently speeding 43 86% 7 14% Safety measures and knowledge Table 4.10: Using phone while riding on vehicle and knowledge of helmet and speeding 82% of the rider use phone while riding the cycle and 18% of them do not. 84% of respondents do not use helmet while riding the cycle. 58% of them have no knowledge that using helmet while riding lessen the risk of head injury by more than 80%. 86% of them informed that they drive faster frequently.

20. Is this job risky? R ecommendation to the women Results and discussion (cont.) 78% participants consider working as a food deliveryman is a risky job. Among them 68% do not recommend food delivery service as a profession to any women . Fig 4.16: Risk of delivery job Fig 4.17: Whether suitable job for women

21. 5.Conclusion Online food delivery platform experienced a meteoric rise in popularity during the pandemic. However, as a result of this expansion, a number of issues have also raised . These issues are mainly concerned with the socioeconomic precarity of those employed in the food delivery industry and how clients behave with them. The result from the study shows that, although some of the riders are making a decent amount but majority of them are earning through this platform merely Tk 5,000 monthly in average. However, they are facing serious challenges. Among them most prevalent problems are scamming, snatching, and negative behaviour from both customer and restaurant owner. Majority of them think that this job is risky enough and women are not recommended to come in this sector.

22. Conclusion (cont.) Recommendations In the light of the findings of this study, the following recommendations are made: Firstly, the payment per order should be increased by the foodpanda company. In addition, other services should be immediately adopted such as insurance and saving account etc. Secondly, customers and should cooperate with the rider and show good attitude towards them as the primary causes of delay is from restaurant. The quality of delivery riders can be improved by changing the mindset and better treatment towards them. A fair-tips can change the whole day of a rider. Similarly, the restaurant owners should also be compassionate towards riders. Thirdly, government officials should investigate whether the food delivery platform exploit the riders. They should implement regulations that protect rights of employees in the freelance or gig economy such as provisions for fair wages and social safeguard . Fourthly, social worker should help them to manage their debt repayment and money management . Health of these rider should be another concern for the social worker. Finally, the riders should stay within speed limit and maintain a safe distance from other vehicles . They should save some amount of money for future and have insurance coverage . In addition, they should take adequate safety measure and stay awar e of their surroundings.

23. Thank You