Restaurant Management System - Software Project Management

Restaurant Management System - Software Project Management

1. Restaurant
Management
System
Presented by
Iram Feroz & Abdullah Shahid
2021-SE-09 2021-SE-32

2. Project Charter
Objectives
Scope
Stakeholders
Deliverables
Streamline operations, automate tasks, improve efficiency
Order management, reservations, billing, inventory tracking
Owners, managers, staff, customers, suppliers
Functional software, documentation, training materials

3. Project Objectives
1
Streamline Operations
Develop a software system that automates routine tasks, such as
table reservations, order management, and billing, to improve
operational efficiency.
2
Enhance Customer Service
Provide a user-friendly interface and efficient order processing to
deliver a seamless dining experience for customers.
3
Improve Decision-Making
Offer real-time data and reports to help restaurant managers make
informed decisions and optimize business performance.

4. Project Scope
Order Management
The system will handle dine-in,
takeout, and delivery orders,
ensuring accurate order processing
and timely service.
Table Reservations
Customers will be able to make
reservations, and the system will
manage seating arrangements and
table availability.
Billing and Inventory
The system will automate bill
generation, payment processing,
and track inventory levels of
ingredients and supplies.

5. Key Stakeholders
Restaurant Owners
Interested in overall system efficiency and return on investment.
Managers
Require real-time data to manage operations and make decisions.
Staff
Use the system for order processing and inventory management.
Customers
Expect efficient service and accurate billing.

6. Project Deliverables
Functional RMS Software
A fully functional Restaurant Management System
that meets the project objectives.
User Documentation
Comprehensive user manuals and training materials
for staff.
Technical Documentation
Detailed technical documentation for developers
and IT support.
System Setup
Initial data migration and system setup to ensure a
smooth transition.

7. Stakeholder Analysis
1
Restaurant Owners
Interested in increased profits and streamlined operations. Expect
a reliable system that reduces costs and improves customer
satisfaction.
2
Managers
Require efficient management of day-to-day operations. Expect
easy access to real-time data and an intuitive interface.
3
Staff
Interested in simplified processes and reduced workload. Expect a
user-friendly interface and quick access to order and inventory
information.

8. Stakeholder Analysis
(continued)
1
Customers
Interested in quick service and accurate billing.
Expect minimal waiting time and error-free order
processing.
2
Suppliers
Interested in efficient supply chain management.
Expect accurate inventory tracking and timely
orders.

9. Work Breakdown Structure (WBS)

10. Gantt chart

11. Risk Management Plan
Database Failure
Implement regular
backups and use a
reliable DBMS. Consider
redundant servers for
high availability.
Resource Availability
Cross-train team
members to cover critical
roles and ensure
continuity.
Client Requirements
Changes
Implement a clear
change management
process to review and
approve changes before
implementation.
Data Breach
Implement strong
encryption, regular
security audits, and train
staff on data handling
best practices.

12. Resource Allocation Overview
1
Identify Required Resources
•The first step in resource allocation is to identify the necessary resources. This includes
human resources such as developers, database administrators, UI/UX designers, and
testers.
• Technical resources like development environments, servers, software tools, and
databases are also crucial.
• Additionally, financial resources must be considered, including the budget for software
licenses, hardware, and any third-party services.
2 Assign Resources to Tasks
•Once resources are identified, they must be assigned to specific tasks. For example,
developers with expertise in SQL and system programming should be assigned to
develop core functionalities.
•UI/UX designers should be allocated to create intuitive and user-friendly interfaces.
•Quality assurance testers should be assigned to different testing phases.
3
Monitor Resource Usage
•Throughout the project, it's important to track how resources are being used.
•This ensures efficiency and allows for adjustments if necessary.
•Monitoring resource usage helps maintain the project's overall effectiveness and timely
completion.

13. Key Agile Practices
Daily Stand-Ups
We should hold daily meetings to discuss what was done yesterday,
what will be done today, and any challenges. These brief, focused
meetings keep the team aligned and address issues promptly.
Sprint Planning
We should divide the project into short sprints (usually 2-4 weeks).
At the beginning of each sprint, plan what features or tasks will be
completed. This allows for focused work on specific objectives.
Sprint Reviews
At the end of each sprint, we should review what was
accomplished. We should demonstrate the working software to
stakeholders and gather feedback. This ensures continuous
improvement and alignment with stakeholder expectations.

14. Performance Metrics
1
Schedule Variance
Schedule Variance (SV) tracks whether the project
is ahead or behind schedule by comparing planned
progress against actual progress. This helps us
identify delays early and take corrective action.
2
Cost Variance
Cost Variance (CV) measures whether the project is
within budget by comparing actual costs to planned
costs. This metric allows us to monitor for cost
overruns and make adjustments as needed.
3
Milestone Tracking
Tracking the completion of major milestones outlined
in the project plan is a clear indicator of whether the
project is progressing as scheduled. Missed
milestones signal the need for intervention.

15. Quality Assurance
Coding Standards
We will enforce consistent coding
standards to ensure the codebase
is clean, maintainable, and free of
defects. This includes guidelines
for naming conventions,
commenting, and formatting.
Testing Protocols
Rigorous testing, including unit
tests, integration tests, and user
acceptance testing, will be
implemented to identify and fix
issues early in the development
process.
Code Reviews
Regular code reviews by peers and
senior developers will help catch
potential problems before they
become bigger issues, improving
overall code quality.

16. Change Management
Change Requests
All change requests, whether for
new features or modifications, will
be formally documented and
submitted for review.
Impact Analysis
We will conduct a thorough impact
analysis to assess how each
change request will affect the
project's scope, cost, and quality.
Approval Process
The Change Control Board will
review the change request and
impact analysis, then decide
whether to approve, reject, or defer
the change.

17. Project Retrospective: Lessons Learned
1
What Went Well
We will start the retrospective
by discussing the successes
of the project, such as hitting
key milestones on time and
effective collaboration.
2
Areas for Improvement
Next, we will identify
challenges that arose, such
as issues with timelines or
resource allocation, and
discuss how they could have
been better managed.
3
Actionable Insights
The "Lessons Learned"
report will document
feedback and outline specific
steps to improve future
projects, such as enhancing
communication or adjusting
processes.

18. Delivering Final Acceptance
Functionality Review
We will conduct a final review to ensure all features
and modules are fully developed, tested, and
functioning as intended.
Documentation Check
We will verify that all user manuals, technical
documentation, and training materials are complete
and up-to-date to support the client.
User Acceptance Testing
A final round of user acceptance testing will confirm
that the system meets the client's requirements and
expectations.
Client Sign-Off
After the final review and testing, we will present the
completed system to the client for formal approval
and sign-off.

19. Case Study: Healthcare.gov Launch
Challenges Faced
The launch of Healthcare.gov in
2013 faced significant challenges,
including scope creep, lack of
coordination, inadequate testing, and
unrealistic deadlines.
Crisis Response
After the disastrous launch, a "tech
surge" was initiated, bringing in top
experts to stabilize the system and
implement a phased rollout
approach.
Lessons Learned
Key lessons include the importance
of early testing, effective stakeholder
communication, and flexible deadline
planning to manage risks better.

20. Choosing the Right Project Management Tool
Jira
Excellent for Agile methodologies, with customizable workflows and detailed
issue tracking. Powerful for software development projects.
Trello
Simple, visual project management with boards, lists, and cards.
User-friendly, but limited in advanced features.
Microsoft Project
Comprehensive project scheduling with Gantt charts, timelines, and
resource management. Ideal for large, complex projects.
Ethical Considerations
Prioritize quality over deadlines, communicate transparently, and seek
compromises to balance project demands and ethical standards.

21. Thanks For Listening Us!