Resume1 -Team leader

1. RESUME
Name: Dilip Kisan Suryawanshi
E-mail: [email protected]
Contact No: 9766708647
PERSONAL SUMMARY
A highly motivated and ambitious individual able to give timely and accurate. Advice, guidance,
support and training to team members and individuals. Possessing excellent management skills
and having the ability to work with the minimum of supervision whilst leading a team of twelve
or more. Having a proven ability to lead by example, consistently hit targets, improve best
practices and organize time efficiently.
Now looking forward to a making a significant contribution as a team leader with a company
that offers a genuine opportunity for progression.
Work Experience: Present
Organization : ICC Network Pvt ltd
Duration :April 2011 to Till Date
Designation: Team Leader

Ensuring that staffs are motivated monitored and measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance or quality
are quickly identified and addressed. Producing accurate reports on team performance for
senior managers.
Duties:
·Preparing daily workloads for staff & co-ordinating the daily allocation of work.
·Motivating the team to achieve high standards and targets.
·Handling new client enquiries and acting as the face of the business.
·Handling day to day’s query of branch accountants related to 85,000 customers
Monthly Billing.
·Dealing with and resolving problems and issues which arise.
·Coordinating with 18 branches & 100 Areas regarding Billing and issues related to
Bills,
·Making Monthly Billing and Growth Report of Branches,

2. ·Monitoring Billing System ( SMS ), Resolving and Upgrading from Software Team
·Checking Monthly Closing Reports and finalizing them
·Working with the sales and marketing team to drive sales forward.
·Mentoring and training up junior and new staff
·Mentoring and training up Branch Accountants regarding system (SMS) update and
billing.
·Defining Billing Rates to New Areas.
·Arranging & chairing weekly team meetings, focussing on targets & achievements.
·Involved in the recruitment of new staff.
·Praise team members and creates a positive working environment.
·Ensuring all Customers data and Billing related information updated correctly from 9
team members .
Work Experience: Previous
Organization : ADFC ( HDFC Bank Credit Card Devi)
Duration :April 2007 to till April-2011
Designation: Customer Service Officer
Job Profile:
Resolving various queries related customers credit card
·Handling queries regarding products of credit card and making xseals (COC, BT, Bajaj
Health Insurance)
·Raising request and complaints to concerns department and gave proper
resolution
·Coordinate with branches regarding customer complaints of system related issue and
credit card
·Forwarding daily MIS to Sup (Xseals & team targets)
·Handling Team & tri to achieve Team target in sup absence
·To-do a xsell of loan product (Always achieved more than 100% target from the date of
joining & always appreciated for the same)

3. KEY SKILLS AND COMPETENCIES
·Proven ability to manage through others.
·Strong decision making and problem solving skills.
·Able to motivate and lead others in a team environment.
·Excellent communication skills, both written and verbal.
·An ability to build rapport and trust quickly with work colleagues.
·Able to prioritise tasks and workloads in order of importance.
·Track record of delivering results with deadlines.
Academic Records
·Exe MBA from Shobhit University Meerat Year-2014.

·Passed B.A (arts)(3 years gen) with 51% mark from Shivaji Unvi
Kolhapur in year- 2002.

·Passed Higher Secondary Education with 61% From Bharti Vidyapitt Kotij
Parisar in year- 1998.

·Passed Secondary Education with 56% from SRVK School Khearde wangi in
year -1996.

Computer Skills
·DCM : Diploma in Computer Management
Personal Details :
Name: Dilip Kisan Suryawanshi
D.O.B: 26
TH
NOV- 1981
Father’s Name Kisan T Suryawanshi
Mother’s Name Mrs. Malan K Suryawanshi
Address: Sr No -36/19/1, Vidyadhan Apt, E-blk Flt-7, Dhankawadi pune-
411043
Phone No: 9766708647
Languages: Marathi ,Hindi, English,
Email: [email protected]
Religion Hindu

Dilip Suryawanshi