RFP Response for Unique Bank Technical Migration

This is a Sample RFP Response for an arbitrary Bank named "Unique Bank" wanting to modernize their Internet & Mobile Banking Experience.

1. RFP Response for Deepraj Pathak | 14 th march, 2024

2. Client Details Unique Bank, a leading financial services group, operates across 28 markets. Unique Bank is APAC and EMEA centered commercial bank focused on harnessing the region’s long-term potential as the center of economic gravity shifts eastwards to Asia and Middle East A frontrunner in digital transformation, Unique Bank seek to deliver a new kind of banking that is so simple, seamless and invisible, that customers have more time to spend on the people or things they care about. At Unique Bank is a strong advocate of building a sustainable future. Working with partners, empower people to live larger than themselves. Unique Bank create avenues that encourage our customers to live socially conscious; establish platforms to help social entrepreneurs bring their ideas to life; and provide the next generation with opportunities to develop innovative solutions that address sustainability issues. Unique Bank is distinct from local or global players. As a leader in digital transformation, Unique Bank has the reach and sophistication to outcompete local lenders, and deep Asian and Middle East insights that distinguish us from global competitors. Unique Bank seek to intermediate trade and investment flows between Asia’s three key axes of growth – Southeast Asia, South Asia and Middle East – as well as participate in Asia’s and Middle East regions’ growing affluence.

3. Project Details Client is seeking to rewrite the internet banking platform with latest technologies and to update the product and provide compatibility to use the application in mobile devices. Looking to replace the existing commercially off the shelf product with custom software Build an appealing User Experience Take sufficient assumptions on the existing system to provide an Unique Bank, at the same time a pragmatic solution in this portal platform modernization. Client would like to see MVP version and then add features and enhancements once they get a customer experience feedback? Migrating the existing users and data for last 3 years. Speed/Performance issues and response time. Centralised authentication mechanism has to be implemented.

4. Client’s Needs Current System Proposed System Live and Successful internet Banking platform Application using English as only Business Language Outdated UI(Fit for Web only) Built using legacy tools & technologies(Monolithic Architecture) Adoption & Integration of COTS products Slow Time-to-Market Slow Performance Modern Banking platform Multi-Lingual Application Responsive UI experience for all kind of Touchpoints like Web, Desktop, Mobile, Tablet, Foldable Display Simple & Seamless consumer like experience using Microservices Architecture End to End Proprietary Solution(Zero COTS product) Very fast Time-to-Market Best in class performance using Geographically Distributed System Centralized Authentication Mechanism Role-Based Authorization Migration of last 3 years data Regional Data Protection Rules & Policies

5. Ideation to Production

6. Design Approach(Microservices) Why we chose Microservices over Monolithic? Resiliency or Max. Availability Loosely-Coupled Architecture Very Smooth Add/update/Removal of new Banking Features Language Independent Granularity Easy to Maintain/Operate

7. List of Services in Internet Banking Authentication Service User Registration User Login Account Service Open/Close AC(Savings/Current/Demat/Trading) Check Account Summary Check Account Balance Download Statement / Automate E-Statement Update Details(Mobile No., Email ID, Home Branch, PIN No., Aadhaar No.) Cheque Book Request New Debit Card Request Credit Card Limit Enhancement Request Redeem Reward Points NOC for Repaid Loans Transaction Service Add/Manage Payee Online Fund Transfer Auto-Debit Inward Remittances Online Recharge/Bill Payment(Mobile, D2H, Gas, Electricity, Fasttag ) New LOB Service Open FD/RD/PPF/ULIP/Mutual Fund/Term Plan/Health Insurance/Demat AC Request for Locker Apply for Bank AC/Credit Card/Debit Card/Loan Logging & Monitoring Service Fraud Detection Service Security Service

8. Proposed Component Architecture DB Replication Failover Rest API

9. Proposed Deployment Architecture

10. Proposed CI/CD Pipeline Automation

11. Proposed Tech Stack & Tools

12. Proposed Sample Use-Case Diagram

13. Proposed Sample Dataflow Diagram

14. Development Methodology(AGILE) Why we chose Agile over Waterfall? Less prone to Error More Flexible & Adaptive to change More Predictable End Product Less Impact Analysis Quick Time-to-Market More Customer Involvement

15. Quality Strategy Steps to Ensure Quality of Microservices Unit Testing: Performed by Developers Integration Testing: Performed by QA Component Testing: Performed by QA Contract Testing: Performed by QA End-to-End Testing: Performed by QA

16. Quality Strategy Contd.(UT  IT CTCnTE2ET)

17. Estimation & Cost

18. Staffing Plan & Resource Loading

19. Engagement Type

20. Agile Project Governance Framework

21. Data Governance Framework

22. Data Protection(As per Current Market Scope) Unique Bank’s New Internet Banking system has to abide by below Data Protection Laws: GDPR  Europe PDPL  Middle East POPIA  Africa PDPA  APAC

23. Security Implementation

24. Risks | Constraints | Dependencies Risks Constraints Dependencies Quality Risk Schedule Risk Budget Risk Scope Creep Risk Knowledge Risk Productivity Risk Security Risk External Risk Customer Acquisition Risk Data Protection Compliance Risk Scoping & Schedule would drive success of this transformation. Clients handshaking is required at the optimum level to know clear prioritization of business objectives that result in product backlog. So every product must have a clear business owner identified and aligned. We propose modern development stack like Java, Springboot , opensource tools for automation and low code. In the event of any stack preferences we would like to know upfront from the client. 80% of the product development is carried at offshore, so access, data clearance and other logistics must be cleared off prior to the engagement kick off. SME availability from client side for user interviews, knowledge transfers and proposed architecture review/consulting. Hardware/Software/Cloud License Dependencies. Dependency on Client’s Stakeholder Availability for Periodic meetings.

25. Questions? We are Listening……..

26. Thank you 