Media We are referring to the way messages are delivered to target audiences and increasingly back to companies . Media used in advertising = mass media Broadcasting media = television , radio Niche media = Expansión, Revista Merca2.0, etc. Interactive media allow the two way communication .
Role of media They deliver messages to and form customers and move messages back and forth through channels . Media also offer opportunities for engagement , you connect the a brand with the audience , touch their emotions and also engage their minds .
Categories of Media Television : network , cable Radio; network , radio UDEM, etc. Newspapers : El norte, El Financiero Magazines Internet Outdoor Branded Entertainment
What are advantages / disadvantages of? Television Radio Internet Social Media Pamphlets Newspapers Magazines
GOAL OF MEDIA To maximize impact while minimizing cost .
Media Mix It is the way various types of media are strategically combined to create a certain kind of impact . Which media mix strategy will you use in your project ?
Emphasis on brief and powerful phrases Average 10 words , easily to be understand by the audience . Length : no more than one minute of duration , 125 words . Tone of voice . Radio in Media
Contact points ( Activity 1). There are various ways a consumer comes in contact with a brand . Newspapers , magazines Internet Packages , labels , Signs , company trucks Business cards T- shirts .
Word of mouth Buzz
It’s a key contact point . It’s a container . It’s an important communication vehicle . Packaging
Launch day of Best Buy
Paying attention to the message : Good communication only involves two steps : empathy and clarity . Empathy is about the other person . It's paying attention to how someone receives information . Once we know how they understand , we can create a message that is more easily understood . Clarity , on the other hand , is about us . It's about our paying attention to how the message is communicated so that our intended message is what is actually heard -- rather than what ( we think ) we said . Goals of communication
Represents a company’s attitude and behavior during interactions with customers . How can Company attend its customers ? CRM CUSTOMER SERVICE
So, effective communication is not really that difficult . It starts with the intent ( which is in our head), the message that is communicated ( which is in our words , our voice , our body language , etc.) and ultimately the information that is heard ( which is in the listener's head). Effective communication
Research and explain 1) What is exposure ? 2) What are impressions ? 3) What is a circulation ? 4) What is a rating?
We have to consider various factors : Education Social class Religion Nationality Culture Region of the country. What is a difference between birria in Aguascalientes and Mexico City? Understanding the message
Clarity Use of symbols – it has to be unique , memorable, recognized . Avoid “ profession terms ”. Avoid superlatives such as: unique , revolutionary , number one , you may create suspicion among journalists . Avoid strange description : euphemisms . Avoid discriminatory language . Understanding the message
In Marketing Surveys you first do pilot surveys . You should be checking non verbal behavior . In the classroom , in the conferences you can elicit some people and ask simple questions and you see if they “ got it ” ( understood it ). Test your audience
In TV, video, or class presentations the speakers have to : Show appropriate facial expressions . Gestures Posture Clothing Territoriality . (in the US, casual friends are usually kept 60- 100 cms away , personal friends . 15 cm – 45 cms , intimate friends – less than 15 cms ). Believe in message
A bank may spend thousands of dollars in a promotional slogan “ Your bank is friend , the service is what it matters ”. But if you as a customer are shown the opposite , or the employees don’t believe it , it is worthless . Can you think in other example ? For example
Repetition is necessary – not everyone watches the same program at the same hour . If a selected media has a high degree of credibility , the repetition avoids the change of opinion . It helps the people to remember how the message is like . It helps to people to overcome distractions . ( crying babies ). Remembering message
Product Awareness If consumers do not know your product exists , than it might as well not exist ! Create marketing material. These can be one-sheets , video teasers , images , and landing pages . Make these marketing materials easily accessible . Utilizing creativity and wit is a great way to engage consumers in this awareness stage . I recommend creating a strong social media presence for said product . The 5 Stages to Consumer Adoption Process
Among the methods used in the todays business landscape include a website describing the product , blog posts , tutorial or instructional videos, white papers , and other sources of info that the potential consumer can discover and review . Product Interest
Among the methods used in the todays business landscape include a website describing the product , blog posts , tutorial or instructional videos, white papers , and other sources of info that the potential consumer can discover and review . 2. Product Interest
Consumers are searching for information . We are now finding that consumers go online and utilize social media channels to ask other individuals about your product or service . In addition , they find online reviews and recommendations . Opinion Leaders are very important . Also word of mouth is very relevant . 3. Product Evaluation
Nothing helps a consumer make a decision about your product more than actually trying your product out ! 4. Product Trial
When the consumer enters the product adoption phase , he/ she is ready to purchase your companies product . In e- commerce make the purchase possible in few clicks . This is the critical stage that businesses need to get their consumers to . When the customer is here , you need to make the payment process simple, intuitive , and pain free 5. Product Adoption
Locations : rent of meeting rooms or receptions , Catering service : How will you select it ? Cost / Tips / Beverages / Waiters / Drinks Decoration : Tables / signs Design / Printing : Invitations , Programs , Entries , Ids , Promotional pamphlets Recognitions /Diploma Transport Performance Press : Advertising /Banners Common Expenses: Telephone / Supplies /Data management . Events