SaaStr Annual 2024: My First 90 Days as Head of AI with Freshworks

SaaStr Annual 2024: My First 90 Days as Head of AI with Freshworks

1. Building the Future: Takeaways from my first 90 days as Head of AI Benjamin Wesson VP & GM AI Labs Freshworks

2. AI is not the point, it’s the whole game

3. Finding AI Development Challenges Aligning Agile Roadmaps Achieving Efficiencies of Scale Leveraging Unique Skills

4. Aligning Agile Roadmaps Centralize Research Efforts Focus on Depth Get Early Feedback Use Mock Servers Version Deliverables for Users

5. Achieving Efficiencies of Scale Get Rid of Thrashing Reduce Work Duplication Break Silos Focus on Research Abstract Detail for Flexibility

6. Leveraging Unique Skills AI AI Practitioners Product Developers Business Leaders Customers Researchers Annotators Applied Engineers AI

7. Key Takeaways