salesstandards-130405094230-phpapp01.pptx

Sales

1. Sales Standards 2

2. Sales Standards Company results Customer Results Competitive Knowledge Product Knowledge Sales Skills Sales Activities 3

3. Company results Total number of customers The number of new customers you gain in a time Profit Cost of services per customer. 4

4. Customer Results The rate of new customer Total customer lost The rate of customers back Number of customers shopping in a unit time. 5

5. Competitive Knowledge Market share of the company compared with the entire market Relative market share: Compare the rate of growth to the increased market share of other companies. 6

6. Product Knowledge Time to answer a request by customers The rate of resolution as customer satisfaction in the call first. Time to talk of an average phone call 7

7. Sales Skills Number of responded calls Number of customers gained The number of customer complaints 8

8. Sales Activities Number of Calls Number of Appointments Number of Proposals 9