Service Blurprint of opening a Bank Acount

Service blueprint is the set of action a customer and the organization takes to receive a service.
We have focused on Banking industry and its process of opening an account.

1. Name ID Service Blueprint of Opening an Account in NRB Commercial Bank Group Members

2. Service Blueprint NRBC bank State of the art technology Professional expertise Investable fund 2nd April 2013 Authorized BDT 1000 crore Capital 562.07 crore 72 Branches 50 ATM booths Customers Action Onstage Contact Employee Action Backstage Contact Employee Support Process Line of Interaction Line of Visibility Line of Internal Interaction

3. Arrival at Bank Gateman Inquiries Support staff Sitting with GB officer General banking Officer inquires Filling up form Submission of form GB Officer Data Entry Account kit Delivery officer GB officer Collection of Account kit and Leave Cash collection Making a minimum deposit Cash Collection Officer Leaving the bank Wait Arrival at the bank Gateman Exterior Branch Location Bank premises Interior design Dress code Chair Counter Table Pen Application Form Sitting arrangement Cash counter Exterior of the bank Exterior Branch Location Collection area, Sitting arrangement Balance Update Account approval A/C no Cross check Accepted Unaccepted Reject and Inform the Candidate NID verification Software Legal Illegal Inform the Candidate A/C number generation by GB officer Notification Physical Evidence Onstage Contact Employee Backstage Contact Employee Customer Action Support Service Line of Interaction Line of Visibility Line of Internal Interaction Blueprint of opening a bank account in NRB Commercial Bank

4. Improve the account opening process Emphasize regulatory rigor Prepare for a mobile future Enable high quality onstage employee Analytics for a faster and tailored experience 1 2 3 4

5. Thank You Any queries?