Sipoc

Best-In-Class Template Analysis and Recommendation

1. SIPOC DIAGRAM
Best-In-Class Template
Analysis and Recommendation

2. Purpose of a SIPOC Diagram
Identifies all elements of a Process Improvement Project
before work begins
Helps define and refine a complex project that might not be
well scoped
Helps answer questions such as:
Where does the process start and end?
What are the major steps in the process?
What are the primary process inputs and outputs?
Who are the key customers of the process (both internal and external)?
Who are the key suppliers of the process (both internal and external)?
What are the requirements of the customers?
Provides a deep understanding of the current process

3. SIPOC Diagram Example
Suppliers Inputs
(Specifications)
Process
(Name)
Outputs
(Requirements)
Customer
Step/Activity1
Step Activity #2
.
.
.
Step Activity #n

4. SIPOC Diagram Example

5. SIPOC Diagram Example

6. SIPOC Diagram Example
Process: Name of Process
Process Inputs (x) Type Process Step Outputs (y)
Input 1:
Input 2:
Input 3:
Input 4: STEP ONE
Input 5:
Input 6:
Process Inputs (x) Type Process Step Outputs (y)
Input 1:
Input 2:
Input 3:
Input 4: STEP TWO
Input 5:
Input 6:
Process Inputs (x) Type Process Step Outputs (y)
Input 1:
Input 2:
Input 3:
Input 4: STEP THREE
Input 5:
Input 6:

7. Matrix Comparison- SIPOC Diagrams

S
IP
O
C
#
1
S
IP
O
C
#
2
S
IP
O
C
#
3
S
IP
O
C
#
4
Supplier X X X
Inputs X X X X
Processes As
Text X X
Process Flow
Charted X X
Outputs X X X X
Customers X X X
Enablers X X
Input Metrics X
Process Metrics X
Output Metrics X
Metrics by Type X
Multi Process
Capable X

8. Best-in-class SIPOC Diagram (completed)
Suppliers Input Process Output Customers
Process description:
Developing a Data Warehouse
Project Manager Flat Files Data Warehouse Senior Management
Vendors Project Description Data Extracts Business Owners
IT Staff RFP Goal Data Cubes Report Consumers
Source Systems Requirements Reports Senior IT Management
Project Manager Project Description Infrastructure IT Staff
Hardware Vendors RFP Goal Reporting Software
Project Manager Requirements
Software Vendors
IT Consultants
Source Systems
Metrics Metrics Metrics
Time to Load # of Steps Data Integrity
Terabytes Loaded # of Automated Steps Report Usage
Cost Goals/Restraints Time to Complete Process Cost of Package
Time to Load Time to Complete Process Cost of Hardware
Terabytes Loaded # of Steps Cost of Maintenance
# of Automated Steps
Cost of Packaged
Software
Time to Complete Process Data Integrity
Report Usage
Cost of Package
Cost of Staff
Procure
Hardware
Procure
Software
Develope
Data
Warehouse

9. Best-in-class SIPOC Diagram (template)
Suppliers Input Process Output Customers
Process description:
Brief description of entire process here
Metrics Metrics Metrics
STEP
ONE
STEP
TWO
STEP
THREE
STEP
FOUR
STEP
FIVE
STEP
SIX

10. SIPOC Operational Definitions
Suppliers: The individuals, departments, or organizations that
provide the materials, information, or resources that are worked on in the process being analyzed
Inputs: The information or materials provided by the suppliers.
Inputs are transformed, consumed, or otherwise used by the process (materials, forms, information, etc.)
Process: The macro steps (typically 4-6) or tasks that transform
the inputs into outputs: the final products or services
Outputs: The products or services that result from the process.

11. SIPOC Operational Definitions
Customers: The individuals, departments, or organizations that
receive the outputs, the products or services, generated by the
process
Input Metric: Quantitative measurements used to define
quality, time or cost of the inputs
Process Metric: Quantitative measurements used to define
quality, time or cost of the process
Output Metric: Quantitative measurements used to define
quality, time or cost of the output

12. Sources
http://finance.isixsigma.com/library/content/c060322a.asp
http://www.army.mil/armybtkc/focus/cpi/tools3.htm#img1
http://www.asq.org/sixsigma/tools-exchange/docs/sipoc-diagram-template.doc
http://www.isixsigma.com/library/content/c010429a.asp
http://www.minitab.com/products/qualitycompanion/tools/sipoc.aspx
http://www.pd-trak.com/sixsigma.htm
http://www.powerandsystems.com/EN/resources/articles_associates/lilla.html
http://www.willdo.com.au/Downloads/ProcessImprovementModulesDemo.doc
http://www.anticlue.net/archives/000760.htm
Information Source: Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh, The Six Sigma Way – Team
Handbook, (New York, McGraw-Hill, 2002)