Skills Present Skills Present Skills Present

Presentation Skills 2016 Your score increases as you pick a category, fill out a long description and add more tags.

1. Introduction to
Presentation Skills
Training

2. Welcome Back
Objectives
Overcoming Anxiety and Fear
Preparation
Facilitating the Workshop
Managing Difficult Situations
Facilitator Survival Skills
Questions & Wrap Up
2
Agenda

3. Objectives
•Learn basic presentation/facilitation skills
•Build confidence
•Learn strategies for dealing with disruptive
participants
•Opportunities for practice and receive
feedback

4. Overcoming Anxiety & Fear
Public Speaking
& Presentations
•Often ranked #1
fear in studies-
over death,
spiders, snakes
•‘Glossophobia’

6. Engaging Presentations

7. Preparation
•Trainer must arrive early and set up
•Become a subject matter expert
•Make sure presentation is up to date
•All materials are up to date and in order
•Training room is set up timely and in order

8. Preparation
•Do your homework! Know your materials well
enough that you can use examples from your own
experience to highlight the content
•Practice makes perfect!It is always good to do a
run-through the day or night before you do a
presentation.
•Visual Aids! Help the audience grasp the main points
of information being conveyed
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9. Preparation
Develop Back Up Plans
•Things sometimes go wrong in a presentation, from
technical failures to timing.
•If you do run into these problems, make sure that you
don’t panic. Have back up plans!
•Example:Paper handouts are worth bringing along if a
PowerPoint crashes.
•Example:You may have to be prepared to speed
through some parts of a presentation if you are running
out of time.
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10. Preparation
Appearance Matters!
•Facilitator -Professional attire and appearance
enhance credibility with your audience
•Room –Room is neat and in order
•Material –Handouts and other information are neat,
clean and error free
10

11. Preparation
Understanding Your Audience
•Know who is expected to be at the presentation, and
tailor your talking points accordingly
•Check in with your audience throughout your
presentation to see if they have any questions
•Avoid overloading audience with jargon or acronyms
•Don’t assume your audiences is familiar with state &
federal rules and policies & procedures
•Perception does not always equal reality
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12. Facilitating the Workshop
Greeting Participants
•Introduce yourself
•Ask participants their name
•Offer participants a seat
•Be enthusiastic, upbeat and be sure to
smile

13. What message will you send?
Positive? Negative?
Facilitating the Workshop
Messaging

14. Facilitating the Workshop
Starting the Presentation
•Start on time
•Introduce yourself again
•Welcome participants and thank them for attending
•Have participants introduce themselves and offer
information about themselves
•Set the table –Agenda, Ground Rules, Objectives,
time tables
•Transitioning into the workshop

15. Facilitating the Workshop
Presentation Skills
•Introduce subject matter
•Speak clearly
•Stay on topic
•Be mindful of timelines
•Be aware of your non-verbal cues
•No ooh’s, aah’sand ums
•Maintain control
•Be concrete, concise and specific
•Engage audience

16. Facilitating the Workshop
Proper Voice Skills
•Tone of Voice
oYour tone of voice signals emotions and feelings and
supports the content of what you are saying. Make sure that
you speak loud enough and clearly.
•Content of Speech
oEnsure you use vocabulary familiar to the audience. Avoid
the use of phrases and acronyms which can confuse your
audience.
16

17. Facilitating the Workshop
Proper Non-Verbal Skills
•Gestures
oYou have to be careful with gestures. Use your
hands. They do not belong on your hips, in your
pockets jingling loose change, folded across your
chest, or held behind your back
oUse your hands in a way to help emphasize a point
and to engage your audience
17

18. Facilitating the Workshop
ProperNon-VerbalSkills
•EyeContact
oMaintaining eye contact with all audience
members will keep them attentive and engaged in
the presentation
oDonotfocusononepersondirectlyasitcanmake
thatpersonfeeluncomfortableandalsomakeyou
looklikeyouarenotinterestedintherestofthe
audience
18

19. Facilitating the Workshop
Non-VerbalSkills
•Movement
oAvoid pacing
oPurposeful movement can make you appear to be
dynamic.
19

20. Facilitating the Workshop
Non-Verbal Skills
•Facial Expressions
oFacial expressions can convey the feelings of the
presenter
oUse appropriate facial expressions to match the
content of the training
20

21. Facilitating the Workshop
Non-Verbal Skills
•Posture and Body Orientation
oMake sure you are looking at your audience. Not
reading from the screen or notes
oIt is okay to look at a slide, especially if you want
to draw the audience’s attention to it and then be
sure to always turn back to the audience after a
few seconds.
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22. Facilitating the Workshop
Parking Lot
•Parking lot is a temporary holding area for ideas or
suggestions
•The facilitator maintains the parking lot
•At conclusion of meeting, review parking lot items.
•Parking lot items should be part of the training
session record and followed up by the appropriate
person(s)

23. Facilitating the Workshop
Closing
•Have a strong close
•Always seek feedback
•Give participants next steps and contact information
23

24. Managing Difficult Situation
Disruptive Behavior
•Occurs when a participant acts according
to his/her individual needs or agenda and
as a result, the learning of others is
minimized

25. Managing Difficult Situations
Disruptive Behaviors
•Behavior breeds behavior
•You can help or hinder a relationship

26. Facilitator Survival Skills
•Trynottotakeitpersonally
•Listenpatiently
•Avoidone-on-onepowerstrugglesorarguing
•Acknowledgetheparticipant’sfeelingintransitionfrom
anemotionalleveltoacontentlevel
•Showempathy
•Knowwhentouseafirmtoneorloweryourvoice
•Beawareofyourownbodylanguageandselftriggers
•Approach,engageandretreattechnique
•Don’tbeafraidtoseekhelporassistance
•DemonstrateControl
26

28. Wrap Up & Questions

29. Presenters
Donna Gambon
617-626-5053
Donna. [email protected]
Erin Fallon
617-626-6105
[email protected]
Kim Leonard
617-626-6467
Kim. [email protected]