STARS Real time information Sharing updated Oct 2021.pptx

Real time information Sharing Platform

1. Information Flow Reports Occupant to GE Accn Complaints GE/ AGE/ JE & BSO to Occupant Update on Complaints Meter Reading Furniture Inventory GE to CWE / CE. MER, Contract expenditure, Day-to-day maintenance GE to station / units Inventory (Furniture, Stores, Building), Day-to-day maint , Maint heads expdr STARS: Real time Information Sharing Platform

2. Respective MES JE Mob App Browser Login Browser Login/ Mob App SERVICE CENTRE OF GE Intermediaries System (Location & device agnostic) Unit Family Welfare Centre S T A R S: Digital Transformation in MES OUTCOMES High User Satisfaction Audit trail: 3 chit sys Visibility to Adm Comdt & CO Historical record of maint Completion/ Update OPTIONS Login Name issued by MES Regn / update of Mob No - - MES @ Service Centre - User and Unit/ Stn

3. Resident - Dashboard Login from Desktop/ Laptop/ Mobile browser Occupant can close a Complaint Give Feedback to GE GE Workload Maint History of the Accn

4. Five Step Process GE customizes List

5. Residents Service Request using Mobile App (Any Android Mobile) Mobile No should be registered against your accn, to receive the new MPIN with the message displayed in your App screen as under. Mobile No with MPIN

6. Residents Service Request by MES Service Centre New Occupant not knowing his login name and mob No not registered

7. Stn Registering Common Complaints Viewing and Print options New Password for new allotee 1 2 3

8. Family Welfare Centre/ Outstation unit registering a MES complaint, entering Mob No & printing Complaint Slips

9. Other Information to occupant

10. Service request sent with MES repair tradesmen .

11. Status updation by JE (Maint Cell) MES Action list custom made by GE SMS received by Occupant

12. . Maint History of Accn

13. Efficiency Report - Last Three Months Last One Month Summary Day to Day Maintenance STARS: Stn Cdr Dataviews

14. Data structure facilitates hierarchical reporting. Supports decision making and prioritisation. Enables objective preparation of Maintenance Programme Past expenditure pattern. Analysis of user requirement. Cost benefit approach. Key User Stations CE Jalandhar Zone CE AF Shillong Zone CE AF Allahabad Zone CE AF Gandhinagar Zone CE Navy Visakhapatnam Zone Building Maintenance Track: Key Advantages

15. Email : [email protected] Contact : Col Suyash Pathak, SM, (retd), 9885000290 Lt Col B J S Murthy, (retd), 8008973335 Thank you

16. Existing – Upto 3.75% captured under day to day maint . With works pgme / special repairs details, data to enhance to 50%. SAMPLE STN DATA STARS: Enhancement in Service Request Data Capture

17. MES What is... Using eMBR MES and Units STARS: Integrating eMBR & Spl Rep in Station Works Program

18. STARS BSO module STARS: Furniture Inventory Furniture Issued to OTM/ Md Accn and visible to Unit/ Occupant