Stronger Together: Combining Data Quality and Governance for Confident AI & Analytics.pdf

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13. Data governance and quality
at Belfius

14. Belfius
Belfius is a bancassurance group owned by the Belgian state at federal level and not listed on the
stock exchange. Belfius comprises a bank, an insurer, and several other subsidiaries.
Belfius Banque is an integrated bancassurer, anchored in all segments of the Belgian
economy and society.
✓Partner to 3.5 million private individuals, the self-employed and SMEs
✓A key player in the corporate market
✓Market leader in the public authorities and non-profit organisations segment
✓Our strategy of focusing on customer satisfaction underpins our solid results.

15. Meaningful and Inspiring for the
Belgian Society.
Together.
Inspired by Love.

16. Data Governance:
Bringing our Love for the customer to everything we do
The Business Lines
Data
Transformation
Data
Governance
It’s about:
•Business knowledge
•One single version of the truth
•Quality of the customer data
•Quality of business decisions
•It is all about people!

17. Organization
About a strong internal organization :
•CDO (Data) and CTRO (Transformation)
•CTO (Technology)
•Data Governance reporting to CFO (Finance)
Why CFO ?
•Analytical financial reporting as a facilitator to:
oAlign on business definitions
oDefine the one single version of the truth
•HARMONIZATION

18. Ownership is the key
Acting in a federated operating model, with
•Data Owners, accountable
•Data Stewards, responsible
•Strong sponsorship from top management!

19. Acting in a regulated context
The regulators are pushing us to go further to ensure the safety of the clients
•Strong internal governance
•Knowledge of the management body
•Ambitious program
•Comprehensive Data Governance and Data Quality framework
•Sufficient scope of application
•Sufficient human resources
•Role of the lines of defense
•Data Quality issue management
Regulations
include:
•GDPR
•BCBS 239
•Solvency

20. Belfius’ achievements
Achieving an appropriate level of maturity
•Business Glossary: business terms definitions, ownership, master source
•Platinum model showing the maturity of the data governance journey
•Iron – Bronze – Silver – Gold – Platinum
•Data Quality Framework:
•Identification, documentation and centralization of the data quality rules
•Aggregated data quality score
•Management dashboard on data quality
•Data Lineage

21. Belfius’ achievements

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Sept 2023 Q4 2023 Sept 2024
Business
glossary in
production
Data
quality in
production
Now the future
begins
Precisely
Timeline

23. 23
Timeline
Sept 2024
Now the future
begins
Better concept
definitions
Better DQ rules
definitions
200+ concepts for compliancy to BCBS
239
E2E Data Lineage
Make use of Trillium Use of Gen AI for
definitions
Use of AI models for
lineage
Automation
Issue management
AI Governance