Success listening2life

Listening is most critical aspect of communication. Are you paying attention to your listening skills. Our ecosystem will credit us if we gave respect to listening skills and put in efforts to this area of our communication with our counterparts.

1. Listen to life music..
Communication is meaningful through listening…

2. Listening…simple story…
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3. Facts about Listening
 Listening is our primary communication activity.
 Our listening habits are not the result of training
but rater the result of the lack of it.
 Most individuals are inefficient listeners
 Inefficient and ineffective listening is extraordinarily
costly
 Good listening can be taught
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4. Facts about Listening
continued

 Listening: Learned first, Used most (45%), Taught
least.
 Speaking: Learned second, Used next most (30%),
Taught next least.
 Reading: Learned third, Used next least (16%), Taught
next most
 Writing: Learned fourth, Used Least (9%), Taught
most.
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5. Why listening is critical…
 Improves relationships
 Improves our knowledge
 Improves our understanding
 Prevents problems escalating
 Saves time and energy
 Can save money
 Leads to better results
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6. Listening In words of Senge
“To listen fully means to pay close attention to what is being said
beneath the words. You listen not only to the ‘music,’ but to the
essence of the person speaking. You listen not only for what someone
knows, but for what he or she is. Ears operate at the speed of sound,
which is far slower than the speed of light the eyes take in. Generative
listening is the art of developing deeper silences in yourself, so you can
slow our mind’s hearing to your ears’ natural speed, and hear beneath
the words to their meaning.”
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7. Listening as Receiving skills

Listening is composed of six distinct components
 Hearing: The physiological process of receiving sound and/or other
stimuli.
 Attending: The conscious and unconscious process of focusing attention
on external stimuli.
 Interpreting: The process of decoding the symbols or behavior attended
to.
 Evaluating: The process of deciding the value of the information to
the receiver.

 Remembering: The process of placing the appropriate information into
short-term or long-term storage.


 Responding: The process of giving feedback to the source and/or other
receivers.


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8. Listening as Relational
Receiving Skills

 Non-Listening: A style that is appropriate when the receiver has no need for the content
and has minimal relationship with the sender.
 Pseudo listening: A way of "faking it" where the receiver feels obligated to listen even
though they are preoccupied unable or unwilling to at that particular time.
 Defensive Listening: A style of listening used in situations where the receiver feels that
he might be taken advantage of if he does not protect himself by listening for
information directly relevant to him.
 Appreciative Listening: A style that is appropriate in a recreational setting where the
listener is participating as a way of passing time or being entertained.
 Listening with Empathy: A style that teaches an individual to enter fully into the world
of the other and truly comprehend their thoughts and feelings.
 Naively/ Curious listening to customers: A style that helps build an ongoing
relationship by helping the receiver understand the needs of the sender.
 Therapeutic Cathartic Listening: A listening style used by psychological counselors to
help people who are having problems dealing with life situations.
 Therapeutic Diagnostic Listening: A listening style that is used to assess the needs of the
sender.


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9. Content Receiving Skills
 Insensitive Listening or Offensive listening: A style where the listeners main intent is to select
information that can later he used against the speaker.
 Insulated Listening: A style where the listener avoids responsibility by failing to acknowledge that
they have heard the information presented by the speaker.
 Selective Listening: A style where the listener only responds to the parts of the message that
directly interests him.
 Bottom Line Listening: A style of listening where the receiver is only concerned about the facts.
"Just the facts man.”
 Court Reporter Syndrome: A style of taking in a speakers message and recording it verbatim.
 Informational Listening: A style that is used when the listener is seeking out specific information.
 Evaluative Listening: A style used to listen to information upon which a decision has to be made.
 Critical Incidence Listening: A style used when the consequence of not listening may have
dramatic effects.

 Intimate Listening: The style that is appropriate when the speaker is communicating significant
relational information being completely and wholly honest.





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10. Hearing
To perceive sound via
the ear


Listening
To concentrate on
hearing something;
heed or pay attention
to

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11. Barriers to effective listening
 Interrupting – knowing the answer
 Trying to be helpful
 Seeing discussion as competition
 Distraction - red flag words – emotional triggers
 Gap searching
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12. Simple listening technique
1. Listen
 Don’t interrupt
 Let the speaker finish
 Concentrate on what is being said and how it is
being said
 Make notes if this helps
 Show the speaker that you are listening
2. Question
 Check understanding
3. Summarise
 Paraphrase what the speaker has just told you
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13. Listening impacts your results
& communication…
• Listening is important aspect
in process of
communication.
• Its one of the four
important elements in
making your
communication effective.
• Your communication looses
relevance without listening
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14. Listening to communicate
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15. Your LI=EI
Listening Intelligence=Emotional intelligence
• Different levels of EQ is
possible only when a
person engages in listening
• EQ determines your
effectiveness in leadership
in other words your
listening impacts your
leadership outcomes
• LI Could be listening or
your Leadership
Intelligence
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16. EQ Based Listening
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17. HOW CAN I CREATE A HELPING RELATIONSHIP?
Carl R. Rogers On Becoming a Person

 1. Can I be in some way which will be perceived by the other person as
trustworthy, as dependable or consistent in some deep sense?

 2. Can I be expressive enough as a person that what I am will be
communicated unambiguously?

 3. Can I let myself experience positive attitudes toward the other
person -- attitudes of warmth, caring, liking interest, respect?

 4. Can I be strong enough as a person to be separate from the other?
Can I be a sturdy respecter of my own feelings, my own needs; as well
as his?

 5. Am I secure enough within myself to permit him his separateness?

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18. HOW CAN I CREATE A HELPING RELATIONSHIP?
Carl R. Rogers On Becoming a Person
Continued
 6. Can I let myself enter fully into the world of his feelings and
personal meanings and see these as he does. Can I step into his
private world so completely that I lose all desire to evaluate or
judge it?

 7. Can I accept each facet of this other person which he presents
to me?

 8. Can I act with sufficient sensitivity in the relationship that my
behavior will not be perceived as a threat?

 9. Can I free him from the threat of external evaluation?

 10. Can I meet this other individual as a person who is in the
process of becoming, or will I be bound by his past and my past?


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19. Ten keys to effective listening

 Find areas of interest.
The Poor Listener: Tunes out dry topics.
The Good Listener: Seizes opportunities: "What's in it for me?"
 Judge content, not delivery.
The Poor Listener: Tunes out if delivery is poor.
The Good Listener: Judges content, skips over delivery errors.
 Hold your fire.
The Poor Listener: Tends to enter into argument.
The Good Listener: Doesn't judge until comprehension is complete.
 Listen for ideas.
The Poor Listener: Listens for facts.
The Good Listener: Listens for central theme.
 Be a flexible note taker.
The Poor Listener: Is busy with form, misses content.
The Good Listener: Adjusts to topic and organizational pattern.
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20. Ten keys to effective listening
continued
 Work at listening.
The Poor Listener: Shows no energy output, fakes attention
The Good Listener: Works hard; exhibits alertness.
 Resist distractions.
The Poor Listener: Is distracted easily.
The Good Listener: Fights or avoids distractions; tolerates bad habits in others;
knows how to concentrate.
 Exercise your mind.
The Poor Listener: Resists difficult material; seeks light, recreational material. The
Good Listener: Uses heavier material as exercise for the mind.
 Keep your mind open.
The Poor Listener: Reacts to emotional words.
The Good Listener: Interprets emotional words; does not get hung up on them.
 Thought is faster than speech; use it.
The Poor Listener: Tends to daydream with slow speakers.
The Good Listener: Challenges, anticipates, mentally summarizes, weights the
evidence, listens between the lines to tone and voice.
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21. Active Listeners
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22. Leadership listening…
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23. 13/03/16 Success Studios Confidential
Leadership listening

24. Finally…
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CURE YOURSELF &CURE OTHERS,
BY SIMPLE YET EFFECTIVE
LISTENING…