Suggections for improving quality of service in any telewcom

markting

1. Suggestions wrt 4G implementation Marketing Perspective 4G coverage in other operator uncovered area may be projected as the USP Data packs may be maintained without tariff hike during 4G implementation stage for encouraging PORT-IN Instead of product push strategy, pull strategy may be applied with the support of Digital marketing platforms Project management perspective Vendor (OEM) training may be given to all executives who are part of 4G project implementation process SOPs may be provided for resolving various issues arises during site commissioning process Expert support for sorting out various technical issues, may be provided to field engineers through a dedicated NOC.

2. “Of course Proactive Maintenance activates can reduce breakdowns and improve network availability. But what if service interruption/breakdown happens due to unpredictable reasons” How we can improve MTTR? (HR PERSPECTIVE)

3. Implementing Standard Operating Procedures (SOP) in O&M Activities Benefits Improved MTTR(SOP will eliminate non-productive tasks/activates arise in restoration process, which helps to improve MTTR) A void knowledge loss (SOP will provide step by step explanation of what tasks need to be performed and in what order ) E nhance autonomy (With SOP, each employee know what they have to do. It reduces dependency and enhance autonomy, which gives better job satisfaction to employee) Advantages Improved QoS Reduce operating expenses Improve employee productivity Employee management become simple Delegating tasks become easier Customer experience with BSNL will improve Improve employee safety at workplace