Survey report on EV satisfaction in Navi Mumbai.pptx

It consists of survey report and questions

1. Survey Report on the Satisfaction of EV Charging Stations in Navi Mumbai Group Members: Bhave Ajinkya Guchait Pranay Khedkar Yash Shaikh Hamid Guide: Prof. Alka Purohit Date-29/08/2024

2. Abstract The rise of electric vehicles ( Evs ) is transforming the transportation sector.
- This survey report assesses user satisfaction with EV charging stations in Navi Mumbai.
- Key focus areas include accessibility, charging speed, reliability, safety, and ancillary services.
- Data was collected via a structured questionnaire from EV users across Navi Mumbai.
- The report offers insights and recommendations for improving the charging infrastructure.

3. Introduction Ev’s are crucial for sustainable transportation and reducing urban pollution.
- Navi Mumbai has seen a growth in EV adoption, necessitating reliable charging infrastructure.
- This report explores user satisfaction with current charging facilities.
- The survey addresses ease of locating stations, charging efficiency, safety, and support services.
- Insights aim to enhance the EV charging network and support sustainable mobility.

4. Objectives Assess User Satisfaction: Evaluate satisfaction levels with charging stations.
- Identify Key Challenges: Highlight common issues like availability and technical problems.
- Evaluate Service Quality: Assess the quality of customer support and services at stations.
- Analyse User Demographics and Behavior: Study the impact of demographics on satisfaction.
- Provide Recommendations: Offer actionable steps for improving EV charging infrastructure.

5. Methodology - Survey Design: Developed a structured questionnaire for data collection. - Pilot Testing: Conducted with a small group for feedback and refinement. - Data Collection: Used convenience sampling across Navi Mumbai, collected over four weeks. - Quantitative Analysis: Statistical tools used to analyze satisfaction levels. - Qualitative Analysis: Thematic analysis conducted on open-ended responses for deeper insights.

6. Findings and result Accessibility and Availability: - 65% found it easy to locate charging stations; 25% faced challenges in less urbanized areas.
- 60% were satisfied with charging point availability; 30% reported issues during peak times. - Charging Speed: - 55% were satisfied with charging speed at fast-charging stations.
- 35% experienced delays due to slower chargers at certain locations.
- Cost of Charging:
- 70% found the cost of charging reasonable; 20% thought it was higher than expected.
- There was variability in pricing across different stations. - User Experience: - 75% had a positive experience with station functionality; 15% encountered technical issues.
- 50% were satisfied with customer support, while 30% reported delays in issue resolution. - Safety and Maintenance: - 80% felt secure using the stations; 10% raised concerns about inadequate lighting.
- 65% found the stations well-maintained; 20% reported maintenance issues.

7. Recommendation - Expand Charging Infrastructure: Increase the number of stations, especially in less urbanized areas.
- Upgrade Charging Speed: Invest in advanced technology to reduce wait times. - Standardize Pricing: Implement uniform pricing for fairness and transparency. - Enhance Maintenance and Safety: Improve equipment upkeep and safety measures. - Strengthen Customer Support: Enhance responsiveness to address technical issues promptly.

8. Conclusion - Overall satisfaction with EV charging stations in Navi Mumbai is positive.
- Key issues identified include the need for more infrastructure, faster charging speeds, and better maintenance.
- Addressing these areas will enhance user experience and support the growth of EV adoption in the region.

9. Thank you