Taj Krishna Hyderabad, Front Office

A Presentation about training in the front office department at Taj Krishna Hyderabad

1. VOCATIONAL TRAINING AT TAJ KRISHNA HYDERABAD Presented By: Clifford Paul Area of Training : Front office

2. TAJ KRISHNA HYDERBAD

3. ABOUT TAJ Taj Hotels, Resorts and Palaces now comprises 93 hotels in 55 locations across India with an additional 16 international hotels. Jamsetji Nusserwanji Tata was the founder of Tata group that opened the first Hotel, Taj Mahal Palace. The Managing Director of the Taj Group is Mr. Rakesh Sarna .

4. A joint venture between IHCL and GVK group. Located in Banjara Hills Road N o 1. 261 Elegantly appointed rooms. Fitness club, Swimming pool, Spa . The Taj Club & Chambers are a Taj Speciality TAJ KRISHNA

5. Accommodates High end Boutiques - Burberry - Ermenegildo Zegna Boutique - Canali - Paul & Shark - Taj Khazana - The Helvetica - Omega - Cartier TAJ KRISHNA

6. RESTAURANTS Golden Dragon ( Chinese Cuisine) Firdaus ( Indian Cuisine)

7. RESTAURANTS Alfresco ( Italian Cuisine ) Encounters (All Day Dinning)

8. BAR & Tea Lounge Seasons Bar & Gallery Tea Lounge at The Arcade

9. Banquet Halls Indoor Venues Sapphire Room Garden Room Emerald 1 & 2 Grand ball Room Pearl 1 & 2 Golden Room s

10. Outdoor Venues Poolside Grand Ballroom Lawn

11. Deluxe Rooms Taj Club Rooms Suite Rooms Presidential Suits Luxury Suits Types of Rooms

12. General Manager – Mr. Mohanchandran Front Office Manager – Mr. Puneet Goswami Assistant FO Manager – M r. Bipin Bhargav Assistant HK Manager – Mrs. Babita Jain Concierge Head – Mr. Subhramanayam Bell Captain – Mr. Andre Executive Chef – Mr. Nithin Mathur L & D Head – Mrs. Anusha Dubey L & D Assistant – Mrs. Surabi Jain Board Members

13. Heirarchy

14. ELEVATORS CARTIER SECURITY WASH ROOMS BELL DESK RESERVATIONS & BUISINESS CENTRE RECEPTION FOM LOUNGE SEASONS BAR ALFRESCO  ENCOUNTERS CONCIERGE FRONT PORCH ENTERANCE SERVICE ELEVATORS FIRE EXIT

15. Lobby

16. Newspaper Delivery Deliver welcome Letters Greeting & Escorting Guests Baggage sorting Baggage delivery Store pickup Business Centre Key Cards Slotting of Registration Cards and bills Tasks done

17. Newspapers are placed in jute bags. For the Suite rooms and the Taj Club rooms the newspapers are placed in a leather bag. All newspapers must be delivered before 5am. The housekeeping staff collect the bags. Newspaper Delivery

18. Guests have to always be greeted with a warm smile and the time of the day (Good morning/Good afternoon/Good evening). Staff should always know the locations of all the banquet halls, restaurants, stores & other outlets. Greeting and Escorting

19. Registration cards must be slotted according to the surname name of the guests. The Registration card should be sorted with the key cards. Welcome letters should also be sorted with the Registration cards. Bills must be sorted depending on the respected floors except suite rooms and club rooms. Slotting of R egistration cards and bills

20. When a guest appears towards Reception the bell boys request them if they need any help with their baggage. The baggage is then sorted and tagged with the respective room numbers. Baggage Sorting

21. The standard baggage delivery time of a bellboy is 8 minutes after the guest checks in. The baggage should be placed in such a way that the handle always faces the guest. Baggage delivery

22. All sorts of Printing, Scanning, Xerox etc can be done here. Consists of 2 halls Hall 1 – Can accommodate 13 pax Hall 2 – Can accommodate 6 pax Business Centre

23. Excellent Grooming Good communication skills Time punctuality Time management Hygiene Good posture and body language Confidence Ready to handle any situation Things Learnt

24. THANK YOU