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1. TASK 2
Read “Nashville Custom Guitars”, on Evans (2020), chapter 2.
Based on this descriptive tour of NCG, can you identify how the operations and quality practices
reflect Deming’s 14 Points?
INSTRUCTION: STUDENT :
1.Marlon David Ortiz Gutarra

2. 1. Purpose and Commitment
•NCG clearly communicates its mission of delivering high-quality custom guitars,
showing constant commitment to excellence.

3. 2. New Philosophy
•The company adopts a culture of total quality across all operations, from design to delivery.

4. 3. Inspection for Improvement
•NCG focuses on preventing errors instead of relying only on final inspection, reducing costs and improving
processes.

5. 4. Not Just Price
•Suppliers are selected based on material quality and reliability, not only price.

6. 5. Continuous Improvement
•Constant innovation is promoted in both guitar design and manufacturing.

7. 6. Training
•Specialized training is offered to craftsmen and employees in new production techniques.

8. 7. Leadership
•Leaders foster a culture of support and learning instead of mere supervision.

9. 8. Drive Out Fear •Work environment based on trust and creativity, encouraging workers to share ideas.

10. 9. Optimize Efforts
•Teamwork is aligned with the company’s mission: delivering excellence to customers.

11. 10. Eliminate Exhortations
•The company avoids slogans and pressure, focusing instead on real process improvement.

12. 11. Eliminate Quotas and MBO
•Emphasis is placed on craftsmanship quality rather than production volume.

13. 12. Pride in Workmanship
•Employees take pride in the craftsmanship of each guitar without bureaucratic barriers.

14. 13. Education and Self-Improvement
•NCG encourages workers to develop new skills and knowledge.

15. 14. Transformation
•Management takes action to maintain Deming’s philosophy and continuously transform the company.

16. GRACIAS