Tata Aig Introductionbbbbbbbbbbbbbbb.pptx

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1. Content of this PPT is for training purpose and internal circulations only. No business can be solicited basis this content

2. 1 Why Tata AIG?

3. Introduction : Tata AIG Largest private corporate group in India $100 billion group revenue Operations in 100 countries $65.7 billion global revenue $35 billion net written premium Operations in over 130 countries

4. Organisation structure Neelesh Garg MD CEO Kurush Daruwalla COO & Co. Sec Parag Ved EVP Consumer Lines Sushant Sarin EVP Commercial Lines Parvathi Singh EVP & Chief Claims Officer Subramanian Suryanarayanan CHRO Pramod Agarwal CFO Dipak Nair CTO Malpadevi Maharana Chief of Ops & Facilities Vinay Rao Chief Investment Officer Vijay Pandit SVP & Chief Internal Auditor Neel Chheda SVP Actuary

5. Today, we span the length and breadth of India Branches 204 Develop Markets 20 184 2019-20 Develop Markets Branches Branches High Opportunity Markets / EM

6. Tata AIG’s business structure Distribution Claim service Product management Business Support Functions Commercial Insurance Consumer Insurance Rural Insurance 22% 63% 15% Lines of business

7. Consumer lines businesses Travel Insurance House Insurance Private client group Motor Insurance Customer Health & Accident Insurance

8. Power plant Factory Head office Marine Warehouse End customer Marine Transit – Train, road, rail etc. Commercial lines businesses Energy Property Property Liability Property Marine Transit – Train, road, rail etc.

9. What we do Independent and unbiased claim decision Drive customer delight along with claims servicing norms Key USP of Tata AIG How we do it Underwriting Pricing Product Innovations/Filing Loss Ratios Combined Ratios Value Added Service offerings Monitors policy issuance WIP customer grievances Hands-on and proactive Responsive - A friend in need Customer centric - internal & external Robust grievance redressal FRONTLINE ACTION - Not backroom ops Claims Service

10. What’s unique about Tata AIG? Extensive domain knowledge Our ability to help our customers reduce risk Our ability to stand by them when they need us A fantastic experience from proposal to claim submission and processing Claims Service – The confidence of Tata AIG standing behind them More than an insurance partner - A RISK PARTNER

11. We have been repeatedly recognized over the years E-Commerce Award - Asia Insurance Technology Awards Fintelekt - India Insurance Awards in: Commercial Lines Growth Leadership, Claims Service Leader, Bancassurance Leader, E-Business Leader Fintelekt - India Insurance Awards – General Insurance Company of the year Best Travel Insurance Company of the Year, CNBC Awaaz Awards. Claims Service Company of the Year Award - Indian Insurance Awards. Golden Peacock Award for HR Excellence 2011 2012 2015 2017 Received QMS award in 2018, ‘Most Broker Friendly Insurer’ in 2019

12. Our Mission Create better tomorrows for our customers by delivering innovative risk solutions and providing peace of mind.

13. Our Vision 2020 What does the future hold for us? To be the leader in the General Insurance industry by 2025, by caring for our customers and offering them innovative risk solutions.

14. The 3 measures of our vision Leader Caring Innovative Risk Solutions Profits Market Cap GPW Retention NPS or CSAT Complaints New Solutions giving 10% revenue each year

15. What keeps us focused on our vision? Faster Stronger Higher Together Agility Pioneering change Managing people Managing Vision and purpose Collaboration Influencing Business acumen Drive for results Customer centricity v v THAT DRIVES OUR SUCCESS IT IS OUR CREDO

16. Customer First Customer First Integrity Empathy Passion People Performance Tata AIG VALUES 2.2

17. Thank You Content of this PPT is for training purpose and internal circulations only. No business can be solicited basis this content