Team briefing effectively

To share clearly information to all staff and make sure they aware on everything, just short brief or train them during briefing daily

1. Team briefing effectively Conducted training by: Mr.Krouern sopheak Assistant food and beverage manager Hotel somadevi Angkor resort & spa 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 1

2. Session objective: To share clearly information to all staff and make sure they aware on everything , just short brief or train them during briefing daily 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 2

3. What is briefing? Briefing mean short talking (15 minute), easy to understand. 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 3

4. Conduct briefing? Briefing will be done everyday 15 mn prior operation hour of each shift The briefing to be conducted by supervisor or shift leader 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 4

5. Conduct briefing? The briefing will be attended by captain, hostess, wait staff, and other staff concerns The briefing always conducted in both languages Khmer/ English just to ensure the attendees understand 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 5

6. What briefing discuss ? The briefing is a discussion about the restaurant’s operation that is related to services, products and experience provide to guests. And briefing could be a chance to (train-learn) on job OJT 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 6

7. What briefing discuss ? THE GUIDELINE ATTACHED: Special event Reservation if applicable Yesterday? Today? Tomorrow? Outlet revenue and comment Guest comment and complain 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 7

8. What briefing discuss ? THE GUIDELINE ATTACHED: Appreciation and development Promotion, suggestion Non-available items Special of the day Staff coaching and training Other… 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 8

9. DO & DON’T? Ensure all participant are pay attention to your briefing, eye contact and proper manner Be good speaker, and listener Get staff issue and give feedback Push they motivation and cheerful Well list down your agenda Smile DO 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 9

10. DO & DON’T? Don’t take briefing to long Don’t argue with your team Don’t complain your team but complement Don’t make terrible environment Don’t ignore your team feedback Don’t 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 10

11. 5/25/2018 Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 11