Teamwork and Communication

See the presentation of Group B

1. Teamwork and Communication ALESSANDRO, CORINA, Mª PAZ & LORENA

2. TEAM WORK Definition ‘A team is a small number of people with complementary skills who are committed to a common purpose , performance goals and approach for which they hold themselves mutually accountable.’

3. Stages of Team Development

4. COMMUNICATION PROCESS The sender encodes the message (converts it to a symbolic form) and passes it through a medium (channel) to the receiver, who decodes it. The result is transfer of meaning from one person to another.

5. DOWNWARD COMMUNICATION FLOWS TO A LOWER LEVEL ADVANTAGES DISADVANTAGES ORGANIZATIONAL DISCIPLINE DISTORSION A SENSE OF BELONGING SLOW FEEDBACK EFFECTIVE COMMUNICATION OF GOALS TIME CONSUMING SUPERIORS ARE WELL INFORMED DIFFERENT PRIORITIES USEFUL FOR EMPLOYEES OVER AND UNDER COMMUNICATION USEFUL FOR MANAGEMENT AUTHORITARIAN APPROACH

6. UPWARD COMMUNICATION FLOWS TO A HIGHER LEVEL ADVANTAGES DISADVANTAGES SUGGESTIONS AND OPINIONS DELAY MOTIVATION FLATTERY FEEDBACK LACK OF INITIATIVE FAVORABLE ENVIRONMENT INEFFICIENCY

7. LATERAL COMMUNICATION AMONG MEMBERS OF THE SAME WORK GROUP ADVANTAGES DISADVANTAGES INFORMAL RELATIONSHIP WASTE OF TIME DYNAMISM RIVALRY NO MISUNDERSTANDING LOW PRODUCTIVITY DEPARTAMENTAL COMMUNICATION POSITIONAL PROBLEM COORDINATION LACK OF MOTIVATION

8. INTERPERSONAL COMMUNICATION “Exchange of information between two or more people” Involves independent individuals Inescapable

9. ORAL COMMUNICATION SPEED FEEDBACK POTENTIAL DISTORTION WRITTEN COMMUNICATION TANGIBLE, VERIFIABLE WELL THOUGHT OUT TIME CONSUMING LACK OF IMMEDIATE FEEDBACK NONVERBAL COMMUNICATION + ADDITIONAL INFORMATION AND MEANING -CONTRADICTIONS

10. Body language

11. Conclusion

12. THANK YOU FOR LISTENING!