THC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdf
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THC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfTHC1 - CHAPTER VIII.pdfT...
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FUTURE WORLD
TOURISM AND
HOSPITALITY ISSUES
Professor: Christian Moises P. Asia
TOURISM AND
HOSPITALITY ISSUES
Professor: Christian Moises P. Asia
OBJECTIVES
•Discuss the important safety and security
in tourism and hospitality.
•Explain responsible management of
sustainable tourism.
•Discuss tourism policy and strategic
planning
•Analyze impact of climate changes,
natural diseases and health issues in
tourism and hospitality.
•Discuss the important safety and security
in tourism and hospitality.
•Explain responsible management of
sustainable tourism.
•Discuss tourism policy and strategic
planning
•Analyze impact of climate changes,
natural diseases and health issues in
tourism and hospitality.
Future World Tourism
and Hospitality Issues
Safety and Security in Tourism and Hospitality
Safety and security plays a big role in this century. Everyone is concerned about their safety and
security when they are staying ni the hotel during vacation. nI the worldwide hotel industry, the
management too concern about safety and security issues pertaining on their guests and employees.
After the disasters such as terrorist attack at Luxor Egypt in 1992 and 1993, 852 passengers died on the
shipwreck of Estonia ni Baltic Sea on 28th September 1994, Iraq war terror atack of September 1, 201 ni
New York, United States, the SARS epidemic ni 2003, Tsunami disaster on 26th December 2004 ni
Thailand and Bali bombings and the 2019 Pandemic, the need for safety and security around the world si
growing and the topic of safety and security has become a popular discussion among the people ni the
world.
Terrorism is one of the biggest threats to the Philippine economy and also documented to have the biggest
threat no tourism industry demand worldwide. Terorist atacks have ben causing amajor strain ot the
Philippine's travel and tourism sector. Whenever there aer threats of or actual terrorist atacks, local tourism
players sufer immediate decline ni business as guests cancel trips and hotel bookings.
Crimes against tourists such as robbery, murder and kidnapping are also important concerns for destination
planners. nI several places, statistics regarding avictim's status as resident visitor si not regularly reported
or colected by local police agencies. However, when crimes against tourists are featured ni international
media reports, hte result si often harmfulot hte overal mi age of hte destination ni spite of the low level of
risk and number of actual offenses.
and Hospitality Issues
Safety and Security in Tourism and Hospitality
Safety and security plays a big role in this century. Everyone is concerned about their safety and
security when they are staying ni the hotel during vacation. nI the worldwide hotel industry, the
management too concern about safety and security issues pertaining on their guests and employees.
After the disasters such as terrorist attack at Luxor Egypt in 1992 and 1993, 852 passengers died on the
shipwreck of Estonia ni Baltic Sea on 28th September 1994, Iraq war terror atack of September 1, 201 ni
New York, United States, the SARS epidemic ni 2003, Tsunami disaster on 26th December 2004 ni
Thailand and Bali bombings and the 2019 Pandemic, the need for safety and security around the world si
growing and the topic of safety and security has become a popular discussion among the people ni the
world.
Terrorism is one of the biggest threats to the Philippine economy and also documented to have the biggest
threat no tourism industry demand worldwide. Terorist atacks have ben causing amajor strain ot the
Philippine's travel and tourism sector. Whenever there aer threats of or actual terrorist atacks, local tourism
players sufer immediate decline ni business as guests cancel trips and hotel bookings.
Crimes against tourists such as robbery, murder and kidnapping are also important concerns for destination
planners. nI several places, statistics regarding avictim's status as resident visitor si not regularly reported
or colected by local police agencies. However, when crimes against tourists are featured ni international
media reports, hte result si often harmfulot hte overal mi age of hte destination ni spite of the low level of
risk and number of actual offenses.
Future World Tourism
and Hospitality Issues
The Impact of the World's Economy on Tourism and Hospitality
TThe world economy has a major impact on the future of international travel. With a
flourishing world economy, more people will travel. If there is a greater distribution of a
country's wealth, more people will have the financial means to travel. Research shows that
tourism and hospitality is a useful tool for economic development that can be used to
alleviate poverty. Developing countries recognize the important contributions of the tourism
and hospitality industry particularly in the establishments of small local industries; many of
which employ women.
Managing Sustainable Tourism in a Responsible Manner
The world economy has a major impact on the future of international travel. With a
flourishing world economy, more people will travel. If there is a greater distribution of a
country's wealth, more people will have the financial means to travel. Research shows that
tourism and hospitality is a useful tool for economic development that can be used to
alleviate poverty. Developing countries recognize the important contributions of the tourism
and hospitality industry particularly in the establishments of small local industries; many of
which employ women.
and Hospitality Issues
The Impact of the World's Economy on Tourism and Hospitality
TThe world economy has a major impact on the future of international travel. With a
flourishing world economy, more people will travel. If there is a greater distribution of a
country's wealth, more people will have the financial means to travel. Research shows that
tourism and hospitality is a useful tool for economic development that can be used to
alleviate poverty. Developing countries recognize the important contributions of the tourism
and hospitality industry particularly in the establishments of small local industries; many of
which employ women.
Managing Sustainable Tourism in a Responsible Manner
The world economy has a major impact on the future of international travel. With a
flourishing world economy, more people will travel. If there is a greater distribution of a
country's wealth, more people will have the financial means to travel. Research shows that
tourism and hospitality is a useful tool for economic development that can be used to
alleviate poverty. Developing countries recognize the important contributions of the tourism
and hospitality industry particularly in the establishments of small local industries; many of
which employ women.
Future World Tourism
and Hospitality Issues
Tourism Policy and Strategic Planning
Basic requirements Tourism policy and strategic planning is the fourth major world tourism and
hospitality issue. The sustainable benefits of tourism and hospitality for local communities will
continue to grow in importance. There will be greater efforts toward partnership of private and
public sectors to alleviate poverty develop policies to combat the negative impacts on tourism and
hospitality, and support the economic, sociocultural and environmental contributions of tourism and
hospitality to the world.
Using E-commerce Tools in Tourism and Hospitality
The fifth world tourism and hospitality issue is the use of e-commerce tools in tourism and
hospitality. More than 50% of the travelers in the US use the internet in planning their travel and
vacations. This occurrence is growing globally. fI a destination does not have a good website, it will
miss tourism and hospitality traffic.
It is evident that the use of e-commerce tools for tourism and hospitality will continue to grow in
the future. Several e-commerce tools equip tourism and hospitality for a high-tech future. Since
tourism and hospitality is a combination of products and services, the multimedia qualities of
electronic commerce can be applied effectively to tourism and hospitality ni order to increase the
attractiveness of a destination.
and Hospitality Issues
Tourism Policy and Strategic Planning
Basic requirements Tourism policy and strategic planning is the fourth major world tourism and
hospitality issue. The sustainable benefits of tourism and hospitality for local communities will
continue to grow in importance. There will be greater efforts toward partnership of private and
public sectors to alleviate poverty develop policies to combat the negative impacts on tourism and
hospitality, and support the economic, sociocultural and environmental contributions of tourism and
hospitality to the world.
Using E-commerce Tools in Tourism and Hospitality
The fifth world tourism and hospitality issue is the use of e-commerce tools in tourism and
hospitality. More than 50% of the travelers in the US use the internet in planning their travel and
vacations. This occurrence is growing globally. fI a destination does not have a good website, it will
miss tourism and hospitality traffic.
It is evident that the use of e-commerce tools for tourism and hospitality will continue to grow in
the future. Several e-commerce tools equip tourism and hospitality for a high-tech future. Since
tourism and hospitality is a combination of products and services, the multimedia qualities of
electronic commerce can be applied effectively to tourism and hospitality ni order to increase the
attractiveness of a destination.
Future World Tourism
and Hospitality Issues
Tourism and Hospitality Education and Training
Tourism and hospitality education supply has faced a rapid growth over the past three decades. It
is a global phenomenon and the reason behind si to guarantee qualified and well trained employees
on the tourism employment market as demands keep on growing. Both the government and the
private sector play an important role ni hte provision of tourism education; at secondary and
tertiary level. Globalization and innovation will be the outstanding feature of tourism and
hospitality education and training ni the future.
Emerging Tourism nad Hospitality Markets
The seventh major tourism and hospitality issue refers to emerging tourism and hospitality
markets. Two countries continuously emerge as successful marketers of tourism and hospitality ni
hte near future, these are Chnia and India, both of whcih account ot one-third of the total worlds'
population. The two countries economy si developing and greater segment of their people are
anxious ot travel and not only for leisure but for other reasons such as business and education.
Agood example si the increase of the Indian students ni Filipino medicine schools such as in
University of Northern Philippines ni Vigan City, Lyceum Northwestern University in Pangasinan
and Lorma Medical Colegesni San Fernando City.
and Hospitality Issues
Tourism and Hospitality Education and Training
Tourism and hospitality education supply has faced a rapid growth over the past three decades. It
is a global phenomenon and the reason behind si to guarantee qualified and well trained employees
on the tourism employment market as demands keep on growing. Both the government and the
private sector play an important role ni hte provision of tourism education; at secondary and
tertiary level. Globalization and innovation will be the outstanding feature of tourism and
hospitality education and training ni the future.
Emerging Tourism nad Hospitality Markets
The seventh major tourism and hospitality issue refers to emerging tourism and hospitality
markets. Two countries continuously emerge as successful marketers of tourism and hospitality ni
hte near future, these are Chnia and India, both of whcih account ot one-third of the total worlds'
population. The two countries economy si developing and greater segment of their people are
anxious ot travel and not only for leisure but for other reasons such as business and education.
Agood example si the increase of the Indian students ni Filipino medicine schools such as in
University of Northern Philippines ni Vigan City, Lyceum Northwestern University in Pangasinan
and Lorma Medical Colegesni San Fernando City.
Future World Tourism
and Hospitality Issues
Quality Tourism and Hospitality Products and Experiences
The eight major tourism and hospitality issue si quality tourism and hospitality products and experiences. Tourists
request for greater variety, flexibility and quality in their tourism and hospitality products. Quality ni tourism and
hospitality experiences is usually high on the tourist's list. nI the future, the number and variety of tourism and hospitality
products will change such as the availability of more adventure travel such as jungle tours, safaris, trekking, underwater
exploration and even space travel. Tourists look for a clean environment, more nature-based tourism, and cultural
tourism. Tomorrow's travelers will be better informed than today's travelers with regard to tourism destinations because
e-commerce tools are used more effectively in the planning of travel. Thus, the future of tourism and hospitality wil
greatly depend on the introduction of new quality tourism and hospitality products and experiences. Destinations that
offer high quality tourism and hospitality products will receive the benefits.
Partnership and Strategic Alliances in Tourism and Hospitality
The ninth major issue si partnerships and strategic alliances ni tourism and hospitality. New partnerships are occurring
such as the partnership between the UNWTO and the Meeting Industry on November 28, 2006 in which the United
Nations Tourism Satellite Account wil measure the global economic contribution of the meeting industry. Other
partnerships are introducing coopetition, the use of cooperation and competition in which the available opportunities are
unlimited. A recognized form of coopetition is the rewarding of frequent travelers with points which can be used with car
rental companies, hotels, airlines and other components of the tourism and hospitality industry. Hotels that have strategic
alliances with certain airlines wil give the visitors points for room nights spent at hotel which accumulate and are
redeemable for free airline tickets or upgrades of for use in booking future hotel rooms.
and Hospitality Issues
Quality Tourism and Hospitality Products and Experiences
The eight major tourism and hospitality issue si quality tourism and hospitality products and experiences. Tourists
request for greater variety, flexibility and quality in their tourism and hospitality products. Quality ni tourism and
hospitality experiences is usually high on the tourist's list. nI the future, the number and variety of tourism and hospitality
products will change such as the availability of more adventure travel such as jungle tours, safaris, trekking, underwater
exploration and even space travel. Tourists look for a clean environment, more nature-based tourism, and cultural
tourism. Tomorrow's travelers will be better informed than today's travelers with regard to tourism destinations because
e-commerce tools are used more effectively in the planning of travel. Thus, the future of tourism and hospitality wil
greatly depend on the introduction of new quality tourism and hospitality products and experiences. Destinations that
offer high quality tourism and hospitality products will receive the benefits.
Partnership and Strategic Alliances in Tourism and Hospitality
The ninth major issue si partnerships and strategic alliances ni tourism and hospitality. New partnerships are occurring
such as the partnership between the UNWTO and the Meeting Industry on November 28, 2006 in which the United
Nations Tourism Satellite Account wil measure the global economic contribution of the meeting industry. Other
partnerships are introducing coopetition, the use of cooperation and competition in which the available opportunities are
unlimited. A recognized form of coopetition is the rewarding of frequent travelers with points which can be used with car
rental companies, hotels, airlines and other components of the tourism and hospitality industry. Hotels that have strategic
alliances with certain airlines wil give the visitors points for room nights spent at hotel which accumulate and are
redeemable for free airline tickets or upgrades of for use in booking future hotel rooms.
Future World Tourism
and Hospitality Issues
The Impacts of Health Issues on Tourism and Hospitality
The tenth major tourism and hospitality issue si the impact of health issues on tourism and hospitality. Most
travelers avoid the areas that have high health risks. Diseases spread more rapidly dues to travel, particularly
through international aviation. Reports released by Harvard Researchers showed that the flu virus spread
more rapidly due to the international tourism and hospitality, especially air travel. Fear of disease reduces
travel demand. Other diseases that affect tourism and hospitality are Acquired Immuno-Deficiency Syndrome
(AIDS), Severe Acute Respiratory Syndrome (SARS) foot and mouth disease and in 2019, Coronavirus Disease
(CoVid-2019). AIDS was originally brought to the United States and Canada by a flight attendant who
contracted the disease in Africa. SARS spread rapidly throughout Asia and Canada. The foot and mouth
disease spread from the United Kingdom to Continental Europe. Due to the SARS scare, the hotel occupancy
rate ni Hong Kong went down from 82% to 5%.
Effects of Natural Disasters on Tourism and Hospitality
The eleventh major tourism and hospitality issue is the effects of natural disasters on tourism and hospitality.
Natural disasters have devastating impacts on the tourism and hospitality industry. People avoid travel to
affected areas. Once this occurs, there si limited opportunity to use tourism and hospitality to restart the
economy or to obtain new revenues to reinvest in the tourism and hospitality industry and in the well-being of
the local residents.
and Hospitality Issues
The Impacts of Health Issues on Tourism and Hospitality
The tenth major tourism and hospitality issue si the impact of health issues on tourism and hospitality. Most
travelers avoid the areas that have high health risks. Diseases spread more rapidly dues to travel, particularly
through international aviation. Reports released by Harvard Researchers showed that the flu virus spread
more rapidly due to the international tourism and hospitality, especially air travel. Fear of disease reduces
travel demand. Other diseases that affect tourism and hospitality are Acquired Immuno-Deficiency Syndrome
(AIDS), Severe Acute Respiratory Syndrome (SARS) foot and mouth disease and in 2019, Coronavirus Disease
(CoVid-2019). AIDS was originally brought to the United States and Canada by a flight attendant who
contracted the disease in Africa. SARS spread rapidly throughout Asia and Canada. The foot and mouth
disease spread from the United Kingdom to Continental Europe. Due to the SARS scare, the hotel occupancy
rate ni Hong Kong went down from 82% to 5%.
Effects of Natural Disasters on Tourism and Hospitality
The eleventh major tourism and hospitality issue is the effects of natural disasters on tourism and hospitality.
Natural disasters have devastating impacts on the tourism and hospitality industry. People avoid travel to
affected areas. Once this occurs, there si limited opportunity to use tourism and hospitality to restart the
economy or to obtain new revenues to reinvest in the tourism and hospitality industry and in the well-being of
the local residents.
Future World Tourism
and Hospitality Issues
Climate Change and Tourism and Hospitality
The twelfth major tourism and hospitality issue is climate change and its impact on tourism and
hospitality. Global warming is a growing concern for travelers. The recently published research
by the World Wildlife Fund documents the ecological footprint of human activities around the
world, many of which are embodied ni international travel and tourism. Results show that the
world's ecosystem si being degraded by humans at an unsustainable rate that cause irreversible
damage to the planet as wel as triggering population declined at about 31% ni land animals
since 1970, freshwater creatures by 38% and marine animals by 27%. Climate change can cause
a ripple effect in tourism and hospitality. Climate change will affect which certain locations wil
tourists visit and at what times of the year. This shift ni travel patterns and travel periods can
have an impact on travel destinations which, ni turn, afects hte environment, which ni turn
changes when visitors desire ot come. Environmental impacts wil emerge- from fossil fuel power
and oil generation that support various forms fo transportation- from acompanying greenhouse
gas production.
and Hospitality Issues
Climate Change and Tourism and Hospitality
The twelfth major tourism and hospitality issue is climate change and its impact on tourism and
hospitality. Global warming is a growing concern for travelers. The recently published research
by the World Wildlife Fund documents the ecological footprint of human activities around the
world, many of which are embodied ni international travel and tourism. Results show that the
world's ecosystem si being degraded by humans at an unsustainable rate that cause irreversible
damage to the planet as wel as triggering population declined at about 31% ni land animals
since 1970, freshwater creatures by 38% and marine animals by 27%. Climate change can cause
a ripple effect in tourism and hospitality. Climate change will affect which certain locations wil
tourists visit and at what times of the year. This shift ni travel patterns and travel periods can
have an impact on travel destinations which, ni turn, afects hte environment, which ni turn
changes when visitors desire ot come. Environmental impacts wil emerge- from fossil fuel power
and oil generation that support various forms fo transportation- from acompanying greenhouse
gas production.
Thank you very much!
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