The autonomous future and digitalization in facility management and supply chain

The autonomous future and digitalization in facility management and supply chain /presentation tedarik 25

1. THE KEY TO TRANSFORMATION IN FACILITY MANAGEMENT AND SUPPLY CHAIN: NEXT-GENERATION TECHNOLOGIES, SMART BUSINESS MODELS, AND SUSTAINABILITY BURHAN OTÇU

2. TABLE OF CONTENTS: 1. What is the Current State of the Sector? 2. The Balance of Human and Digitalization in Technology Usage in Turkey 3. Main Trends of Digitalization 4. Solutions of the Future: Artificial Intelligence, Mobility, and Proactive Maintenance 5. The Main Issue: The Necessity of Transformation, The Evolution of Roles in the Supply and Service Sector 6. Striking Transformation Vision: A Quick Look at 2035 7. Balance of Efficiency and Satisfaction 8. Evolution of Expense Items in the Next 10 Years (2025-2035) What Will Be the Innovation Trains in the Sector?

3. What Is The Current State Of The Sector? Security Technologies: Camera, fire detection, access control, alarm, turnstile, parking, sound systems, emergency announcement, and LED lighting systems. Smart Living Technologies: Door lock systems, smart home systems, solar panel solar energy, electric charging stations, generator and UPS systems, automatic door and shutter, , glass and door systems, building automation systems. Maintenance and Repair Services: Wastewater treatment, exterior facade insulation, paint and renovation, drainage and repair, construction contracting, installation/plumbing, pool, landscaping, cleaning. Other Services: Occupational Health and Safety (OHS), Site Management Services and Software, legal, technical, real estate, accounting/finance, public relations, and human resources consultancy.

4. SITUATION / FOCUS AREA PRIMARY MOTIVATION MAIN MOTIVATION Reducing operational costs, increasing operational efficiency, and complying with international standards. The sector is focused on the themes of digitalization and sustainability. NECESSITY OF INTEGRATION Facility management software is considered critical for the transparency and standardization of audit processes. Sector associations (TRFMA) emphasize the importance of this issue. CHALLENGES The success of technological transformation depends on the vision of facility managers and the training level of field personnel. Establishing the balance between technology and human workforce remains a fundamental challenge. The Balance Of Human And Digitalization In Technology Usage In Turkey

5. THE IMPORTANCE OF SMART BUILDINGS FOR SMART CITIES Smart Buildings are critical components that form the foundation of Smart Cities. Smart Buildings: work integrated with other city infrastructures, such as Smart Energy, Water, and Security systems, to increase urban efficiency. Key Benefits Provided by Smart Buildings: Efficiency: Manages resource use intelligently by optimizing services. Energy and Environment: Saves energy, minimizes pollution and waste. User Experience: Improves the comfort, safety, and quality of life for occupants. Asset Management: Extends the building's lifecycle and improves indoor air quality. In summary, Smart Buildings play a key role in achieving a city's goals for sustainability, security, and high quality of life.

6. MAIN TRENDS DESCRIPTION BUILDING MANAGEMENT SYSTEMS (BMS) AND AUTOMATION Controlling systems like heating, cooling, lighting, and security from a central panel. Optimizing energy consumption and preventing breakdowns. INTERNET OF THINGS (IOT) AND SENSORS Using sensors to monitor devices (HVAC, lighting, water systems) in facilities. Collecting real-time data and improving maintenance processes. FACILITY MANAGEMENT SOFTWARE (FM/CAFM) Integrating maintenance/repair planning, inventory tracking, work order management, legal, and financial processes into a single digital platform. Main Trends Of Digitalization Digital Transformation in Facility Management: Efficiency and Sustainability

7. TECHNOLOGY Benefit to the Sector ARTIFICIAL INTELLIGENCE (AI) AND DATA ANALYTICS Predicting and optimizing energy consumption patterns through big data analysis. Taking preemptive measures before breakdowns occur with Predictive Maintenance . MOBILE APPLICATIONS AND PLATFORMS Managing field personnel's work orders, inspection reports, and real-time data via mobile devices. Providing remote monitoring and control capabilities. SUSTAINABILITY AND GREEN TECHNOLOGIES Use of energy storage systems, solar panels, smart water management systems, and carbon footprint calculation software. Solutions of the Future: Artificial Intelligence, Mobility, and Proactive Maintenance

8. Where is the Technological Transformation happening in Facility Management? SMART BUILDINGS AND BMS: Use of IoT sensors for efficiency (Ex: HVAC and lighting management with occupancy sensing). EXAMPLE TECHNOLOGIES: Door Lock Systems, Smart Home Systems, Elevator Systems. Energy Management and Sustainability: ENERGY OF THE FUTURE: Solar Panel Solar Energy and Electric Charging Stations. ENERGY CONTINUITY: Smart management of Generator and UPS Systems. NEXT-GENERATION SECURITY SYSTEMS: Integration of Camera, Fire Detection, and Access Control Systems with artificial intelligence. Incident-preventative security model with data analysis.

9. The Main Issue: The Necessity of Transformation From Smart Buildings to Autonomous Ecosystems in Facility Management ( Servitization and Zero-Touch FM) "ARTIFICIAL INTELLIGENCE (AI) WILL NOT REPLACE HUMANS IN THE BUSINESS PROCESS OUTSOURCING (BPO) SECTOR; IT WILL ENHANCE HUMAN CAPABILITIES."

10. The Evolution of Roles: Facility Manager: Is transitioning from an operational role to a role focused on data analysis and strategic purchasing. Supplier: Is set to transform from merely selling products to becoming a business partner ( Results Partner ) that offers solutions and consultancy. Technological transformation reduces cost while improving service quality. The sector's main challenge is; "To deliver quality service to the end-user at a sustainable cost."

11. The solution is not just digitalization, but a radical transformation of the business model . In the next decade, Facilities will not only be smart but will transform into autonomous ecosystems that make their own decisions. We will focus on this new world where the Facility Manager transforms into a Data Analyst, and the Supplier transforms into a Results Partner.

12. Striking Transformation Vision: A Quick Look at 2035 1. Transformation: From Smart Buildings to Autonomous Facilities (Zero-Touch FM) Trend: From Predictive Maintenance to Autonomous Maintenance. Solution: Zero-Touch Maintenance Platforms (Systems using AI and IoT sensors to calculate the probability of failure and automatically issue a work order, spare part order, and technician assignment). Example Solutions: AI-Based Building Optimization Platforms; IoT Sensor and Acoustic Analysis Startups. 2. Transformation: From Centralized Supply to Decentralized Supply Solution: Automated payment through Smart Contract Micro-Tenders , where service quality (Ex: cleaning level verified by microbiological sensors) is confirmed on the blockchain. 3. Transformation: From Buying Products to Purchasing Results ( Servitization ) Solution: X-as-a-Service Model ( XaaS ): Instead of buying a product, the facility leases the guaranteed result (Ex: "99.9% detection success" or "consistent light level") as a service. Impact: Zero CAPEX (capital expenditure) and predictable OPEX (operating expenditure) for Facility Managers.

13. Balance of Efficiency and Satisfaction Core Discussion Axes: EFFICIENCY AND COST REDUCTION, Optimizing operational expenses with smart systems. CUSTOMER SATISFACTION: Increasing end-user satisfaction with faster, more reliable, and smarter services. Real budgets for facilities and services (above inflation) are expected to increase in the next 10 years However, this increase will be managed by a change in budget allocation.

14. EXPENSE ITEM CURRENT STATE FUTURE TREND IMPACT ENERGY CONSUMPTION COSTS High Will decrease over time Smart automation and Solar/Renewable Energy investments will lower operational consumption. CORRECTIVE MAINTENANCE/REPAIR High Decrease The shift to Predictive Maintenance with IoT and sensors will reduce unplanned breakdown costs. QUALIFIED TECHNICAL PERSONNEL Increasing Significant Increase Wages for personnel skilled in managing, installing, and repairing automation systems will rise. TECHNOLOGY/SOFTWARE INVESTMENT Increasing Major Increase New automation, AI integration, and Site Management Software license costs will be the major growing item. CYBER SECURITY/DATA PROTECTION Low/Medium High Increase A new mandatory expense item will emerge for protecting digitized facilities. CONCLUSION: Real operating costs will tend to increase due to skilled labor and technology investments. Conventional (old-style) expenditures will give way to new technology-based expenses. Evolution of Expense Items in the Next 10 Years (2025-2035) Reallocation of Expense Budgets – Shift Towards Technology  

15. SUB-AREA EXPECTED DEVELOPMENT COST REDUCTION MECHANISMS The emergence of large, centralized service organizations that provide mass services and management to numerous customers. ECONOMIES OF SCALE Reduction in supply chain costs and increased bargaining power through bulk purchasing of materials. ADMINISTRATIVE EFFICIENCY Sharing of unit costs by managing administrative services such as Accounting, Legal, and Human Resources from a single center. TECHNOLOGICAL OPTIMIZATION Operational efficiency through advanced Predictive Maintenance supported by data from multiple facilities, and route optimization for mobile teams. STANDARDIZATION Reduction in error and complaint costs by disseminating best practice standards to all customers. TOTAL IMPACT ON THE SYSTEM: This consolidation will INCREASE SERVICE QUALITY AND SPEED while REDUCING SERVICE COSTS PER CUSTOMER ; it will either push small, local suppliers in the sector into niche areas or turn them into subcontractors for large firms. The Next Wave of Service – Centralization Cost Optimization through Economies of Scale and Consolidation

16. What Will Be the Innovation Trains in the Sector? TECHNOLOGY VERSUS ARTIFICIAL INTELLIGENCE (AI) VERSUS HUMAN Finding the right balance in Technological Transformation...

17. INNOVATION TREND (R&D SOLUTION) SOLUTION/INITIATIVE AREA HIGHLIGHTED CONCRETE EXAMPLE (STRIKING IMPACT) AUTONOMOUS MAINTENANCE PLATFORMS Artificial Intelligence (AI) and IoT Sensors The system calculating the probability of failure and automatically sending the work order, spare part order, and technician assignment for approval before the facility manager is even aware. ENERGY MANAGEMENT OPTIMIZATION Dynamic Energy Trading Systems Automatically selling or storing surplus energy to the grid by analyzing Solar Panel Solar Energy output and market prices. PREDICTIVE MAINTENANCE (PDM) Acoustic Analysis Startups Microphones attached to elevator and air conditioner motors detecting anomalies in machine sound and automatically creating a work order days before equipment failure. Trend 1: From Smart Buildings to Autonomous Facilities (Zero-touch FM) The area where R&D and innovation are most tangibly applied will center on the concept of Zero-Touch Facility Management. .

18. Trend 2: From Centralized Supply to Decentralized Supply (Blockchain and B2B) Focus on next-generation procurement methods to solve the transparency and trust issue in the supply chain. INNOVATION TREND SOLUTION/INITIATIVE AREA HIGHLIGHTED CONCRETE EXAMPLE (STRIKING IMPACT) SMART CONTRACT Blockchain-Based Supply Security Measuring the quality of services like Cleaning or Maintenance/Repair with IoT sensors and automatically initiating payment by the smart contract once quality is proven (Accounting and Finance integration). VIRTUAL TESTING Digital Twin Supply Simulations Testing physical products like Security Systems or Glass/Door Systems in the facility's virtual copy ( Digital Twin ) before installation.

19. Trend 3: From Buying Products to Purchasing Results ( Servitization ) This fundamental change in the procurement model will directly affect the role of suppliers. INNOVATION TREND SOLUTION/INITIATIVE AREA HIGHLIGHTED CONCRETE EXAMPLE (STRIKING IMPACT) SMART CONTRACT (AKILLI SÖZLEŞME) Blockchain-Based Supply Security Measuring the quality of services like Cleaning or Maintenance/Repair with IoT sensors and automatically initiating payment by the smart contract once quality is proven (Accounting and Finance integration). VIRTUAL TESTING Digital Twin Supply Simulations Testing physical products like Security Systems or Glass/Door Systems in the facility's virtual copy ( Digital Twin ) before installation.

20. Trend 4: Shift from Asset Management to User Experience Management: Possible changes in Security Technologies, Smart Living, Maintenance and Repair The main focus of facility management will shift from buildings to the people who use the buildings . Sentiment-Driven FM: Artificial intelligence (AI) analyzing crowd density and voice tone frequencies to detect collective stress or dissatisfaction in common areas of hotels, malls, and residential complexes. Autonomous Response: Upon this detection by AI, the system automatically changes music, dims LED Lighting Systems, or optimizes HVAC settings. OHS and Robotics: Routine tasks like exterior facade insulation inspection or parking lot patrol being transferred to drones or service robots , eliminating Occupational Health and Safety risks .

21. Technological Transformation in Facility Management What is happening in the fields of Smart Living and Security Technologies? Smart Buildings and Building Automation Systems (BMS): Use of IoT (Internet of Things) sensors for efficiency (Ex: HVAC and lighting management with occupancy sensing). Example Technologies: Door Lock Systems, Smart Home Systems, Elevator Systems. Energy Management and Sustainability: Energy of the Future: Solar Panel Solar Energy and Electric Charging Stations. Energy Continuity: Smart management of Generator and UPS Systems. Next-Generation Security Systems: Integration of Camera, Fire Detection, and Access Systems with artificial intelligence . Incident-Preventative Security model with Data Analysis.

22. 1. Transformation: From Smart Buildings to Autonomous Facilities (Zero-Touch FM) The sector will transition from the current "smart" stage (collecting and analyzing data) to the "autonomous" stage (making and executing decisions without human intervention). TREND SOLUTION AND INITIATIVE AREA STRIKING IMPACT FROM PREDICTIVE MAINTENANCE TO AUTONOMOUS MAINTENANCE Zero-Touch Maintenance Platforms: AI will calculate the probability of failure in seconds from IoT sensors and maintenance history data. The Facility Manager will receive a notification to approve the work order, spare parts order, and technician assignment automatically generated by the system , before they are even aware of the failure. Maintenance and Repair Services firms will be fully robotically coordinated. SELF-OPTIMIZATION IN ENERGY MANAGEMENT Dynamic Energy Trading Systems: Analyzing facility energy output, charging station occupancy, and instant market prices to automatically sell or store surplus energy to the grid. Energy will cease to be a passive expense item and will transform into an active revenue center generating additional income for the facility.

23. 2. Transformation: From Centralized Supply to Decentralized Supply Systems that completely eliminate intermediaries will be implemented to solve the problem of reaching the end-user in the Supply Chain. TREND SOLUTION AND INITIATIVE AREA STRIKING IMPACT BLOCKCHAIN-BASED SUPPLY SECURITY Smart Contract Micro-Tenders: For small-scale services, the quality of the service (e.g., cleanliness level measured by IoT sensors) will be verified on the blockchain . The purchase order will be automatically initiated and payment made by the smart contract that proves the quality of the service (Accounting and Finance integration). Site Management Software will turn into these blockchain nodes. DIGITAL TWINS AND VIRTUAL TESTING Digital Twin Supply Simulations: Physical products to be procured will be tested in the facility's virtual copy ( Digital Twin ). Public Purchasers and Construction Contracting Firms will be able to see energy savings or durability under real conditions, without physically installing the product .

24. TREND SOLUTION AND INITIATIVE AREA STRIKING IMPACT BLOCKCHAIN-BASED SUPPLY SECURITY Smart Contract Micro-Tenders: For small-scale services, the quality of the service (e.g., cleanliness level measured by IoT sensors) will be verified on the blockchain . The purchase order will be automatically initiated and payment made by the smart contract that proves the quality of the service (Accounting and Finance integration). Site Management Software will turn into these blockchain nodes. DIGITAL TWINS AND VIRTUAL TESTING Digital Twin Supply Simulations: Physical products to be procured will be tested in the facility's virtual copy ( Digital Twin ). Public Purchasers and Construction Contracting Firms will be able to see energy savings or durability under real conditions, without physically installing the product . 2. Transformation: From Centralized Supply to Decentralized Supply Systems that completely eliminate intermediaries will be implemented to solve the problem of reaching the end-user in the Supply Chain.

25. 3. Transformation: From Asset Management to User Experience Management The core focus of the facility manager will shift from managing the asset to managing the experience of the people using the asset . TREND SOLUTION AND INITIATIVE AREA STRIKING IMPACT SENTIMENT-DRIVEN FACILITY MANAGEMENT Sentiment-Driven FM: Non-invasive AI systems analyzing crowd density, voice tone frequencies, and movement speeds in common areas. When AI detects collective stress or dissatisfaction, it will automatically change music, dim LED Lighting Systems, or optimize HVAC settings. This will turn the Facility Manager into an "Experience Manager." ROBOTICS AND DRONE INTEGRATION Service Robots and Drones: Routine and low-risk tasks (Ex: exterior facade inspection, parking patrol) will be fully delegated to robots. Unmanned inspections will eliminate Occupational Health and Safety risks , while technical staff can focus on more strategic and complex tasks.

26. 4. Transformation: From Buying Products to Purchasing Results ( Servitization ) The fundamental change in the procurement model for large facilities: Equipment will no longer be purchased; the guaranteed result will be leased as a service . TREND SOLUTION AND INITIATIVE AREA STRIKING IMPACT X-AS-A-SERVICE MODEL (XAAS) Security Result Service: Instead of buying a camera or sensor system, the facility will contract for a guaranteed result such as "%99.9 detection success." The supplier will install the system, maintain it, and cover all spare parts/repairs. Zero CAPEX and fully predictable OPEX will be created for Facility Managers. The supplier will make continuous maintenance and an efficient supply chain mandatory for itself.

27. BUDGET ITEM TREND RATIONALE AND DETAILED EXPLANATION ENERGY AND INSTALLATION (TOTAL EXPENSE) Neutral/Slight Increase High energy costs will continue to put pressure. However, operational savings from renewable energy investments (high initial cost) will balance it out. HUMAN RESOURCES AND TECHNICAL PERSONNEL Significant Increase Due to the difficulty in sourcing qualified, technology-proficient personnel and increasing OHS legal requirements , this will be the fastest and highest-increasing budget segment. TECHNOLOGY AND SOFTWARE INVESTMENT High Increase Smart Facility Management (Smart FM) is inevitable. The budget for automation, IoT, advanced security, and management software will rapidly increase. This is positioned as a mandatory investment that directly increases efficiency. TRADITIONAL MAINTENANCE/REPAIR (REACTIVE EXPENSE) Decrease The budget for breakdown-focused (reactive) and unplanned repair will decrease thanks to the transition to Predictive Maintenance and remote monitoring systems. OUTSOURCING SERVICES (CONSULTANCY) Increase Fees paid for expert Legal, Technical, and Real Estate Consultancy services will increase due to the increasing complexity of management and technology, and rising legal compliance risks.

28. Thank You… Burhan OTÇU Founding Partner MARES CONSULTANCY