Review and problem solving Clash of interests between two or more parties when at least one of the parties seeks to assert its interests at the expense of another party's interests‟. Steps to Minimizing Conflicts • Frequent and timely meetings can help to reduce conflicts. • Transparency and accountability especially in finances and groups/committees assets will ensure that conflicts are easily resolved. Production of records
Operation and maintenance There are two types of maintenance: Corrective or breakdown maintenance: this is carried out when components fail and stop working. Breakdown is common in many utilities in Ethiopia and occurs as a result of poor preventive maintenance (explained next). Preventive maintenance: this is a regular, planned activity that takes place so that breakdowns are avoided. Examples of preventive maintenance would include servicing of equipment, inspecting equipment for wear and tear and replacing as necessary, cleaning and greasing moving parts of equipment, and replacing items that have a limited lifespan. Preventive maintenance is important because it ensures that the asset fulfils its service life. It also prevents crises occurring and costly repairs (in terms of time and money) being needed.
Managing funds and record keeping Keep records of funds and other related construction materials Maintains receipts and cash books Inform the committees and entire community on financial and material status Procurement of spare parts Meetings Hygiene Education and sanitation promotion Monitoring
The rights-based approach to community managed water service delivery means protecting the water source on behalf of the community to ensure the communities’ rights:
Right to access safe water Right to health and sanitation Right to protected sources Right to social inclusion and equitability Right to grievance Right to (social) accountability
Aqua tab Added to water in a clean container, they dissolve rapidly and release a suitable dose of chlorine. They are: Safe: improve drinking water quality and prevent its recontamination by ensuring a residual activity of the chlorine for 24 hours. Effective: against a spectrum of micro-organisms. Better accepted than hypochlorite in terms of taste and odor of treated water. Easy to use, store and handle (compared to liquid forms or granules). Do not require any energy source or maintenance operation. Not considered as hazardous merchandise for transport. Inexpensive.