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1. Qualification Title: Tour Guiding Services NCII CHERYL VALLECER BANTILAN Trainer

2. Overview of the Orientation Qualification Review Definition of CBT 10 Principles of CBT Roles of Trainer Roles of Trainee Competency Based Learning Material

3. The TOUR GUIDING SERVICES NC II Qualification consists of competencies that a person must achieve to assist and guide the tourists and coordinate their itinerary from the day of arrival at a specific destination up to the day of departure.

4. Competency Based Training Delivery (CBT) comp e tency developmen t of - Ap p roach that focuses o n the t he learner as a result of the training.

5. PRINCIPLE 5: Training materials are directly related to the competency standards and the curriculum modules. Principles of CBT PRINCIPLE 1: The training is based on the curriculum develop from the competency standards. PRINCIPLE 2: Learning is modular structure. PRINCIPLE 3: Training delivery is individualized and self-paced. PRINCIPLE 4: Training is based on work that must be performed. PRINCIPLE 6: Assessment of learners is based on collection of evidence of the performance of work to the industry of organizational required standards. PRINCIPLE 7: Training is based on both on and off the jobs components. PRINCIPLE 8: The system allows for Recognition of Prior/Current Learning. (RPL) PRINCIPLE 9: The training allows the learners to enter and exit program at different times and levels and to receive and award for modules (competencies) attained at any point (Multiple Entry & Multiple Exit) PRINCIPLE 10: Approved training programs are Nationally accredited.

6. Teacher Negotiator Facilitator Coordinator Curriculum Developer Instructional Material Developer Counselor Actor Session Planner Roles and Responsibilities of a trainer

7. Serve as a team member to determine what is to be learned Stimulate trainee’s motivation Manages learning Assist learners to obtain individualized rewards Evaluate students achievement Diagnose and solve learning problems Helps students who really need help Assist trainees in designing a personalized study plan Installs confidence in the learners Roles of the Traine es

8. Roles of the Trainee Can select what they want to learn and when they want to learn it Can learn at their own rate May request to receive and credit for what they already know May choose how they want to learn Can move freely in the workshop, laboratory / training center Evaluate their own progress May decide when they are ready to perform their task Are responsible for what they learn and when they learn it Know they will be rated mainly on performance Learns according to interest needed and abilities

9. 9 TRAINING WORKSHOPS & STATIONS Practical Work Area Learning Resource Area Institutional Assessment area Contextual Learning Laboratory Quality Control Area Trainers Resource Center Distance Learning Computer Laboratory Support Services area

10. Research information relevant to tour itinerary Coordinate tour arrangements for clients Accompany and guide visitors in accordance with the tour itinerary CORE COMPETENCIES

11. Competency Based Learning Materials . What is CBLM? A well-designed and carefully developed learning material that give trainees detailed instructions to guide them through the learning process

12. CBLM Instruction Sheets Information Sheets Self Check Answer Key Task Sheet Operation Sheet, Job Sheet Performance Criteria Checklist

13. FOUR STAGES OF TOURGUIDING PRETOUR TOUR PROPER COMPLAINTS MANAGEMENT POST TOUR

14. Intended or designed for or taking place prior to a tour . It covers all the preparations needed for the tour and choosing the most appropriate services for the group.

15. From the arrival of the tourists until they depart and head back home or for another destination This is the stage of meet and assist.

16. Provide a brief history of places and events or activities Deliver your spiel/or commentary for the tour in a conversational rather than memorized or noted manner Announce comfort stops and always do a head count after every stop

17. Complaints management is about resolving individual complaints and identifying opportunities to make systemic improvements . Tourist give unpleasant remarks in a form of a complaint It happen when guests are experiencing some kind of discomfort, stress, embarrassment and anxiety.

18. This stage when all tour events have to be documented Tour guide reports to the company to submit necessary forms about the tour Submit liquidation of cash advances, submission of cash vouchers, receipts, and remittance of other collections.

19. Each of the four stages mentioned involves important activities in order to achieve an impressive tour guiding service . In operating and managing a tour, the 4 stages should be followed one step at a time

20. Great tour guiding services come from well knowledgeable tour guides who are sincere about giving great tour service to their guests.

21. PROCEED TO THE PRACTICAL WORK AREA