Type of maintenance

Type of maintenance

1. UNIT-6.5 & 6.6 TYPE OF MAINTENANCE, ROLE AND RESPONCIBILITIES OF SERVICE MANAGER , SUPERVISOR AND CARE MANAGER

2. What is maintenance? Actions necessary for retaining or restoring a piece of equipment, machine, or system to the specified operable condition to achieve its maximum useful life . Activities required or undertaken to conserve as nearly, and as long, as possible the original condition of an asset or resource while c ompensating for normal wear and tear .

3. There are 4 type of maintennce 1. P reventive maintenance 2. Break maintenance (breakdown) 3.Periodic maintenance 4.Operation maintenance

4. Preventive maintenance Preventive maintenance attempts to prevent any probable failures/breakdowns It is said that Preventive maintenance is a stich in time that saves time. “prevention is better than cure”. Preventive maintenance refers to maintenance action performed to keep or retain a machine/equipment or asset in a satisfactory operating condition through periodic inspections, lubrication, calibration, replacements and overhauls.

5. Reduce breakdown of vehicle Increase safety Less expenses on repair Less equipment required Good control over inventory of spare parts

6. Breakdown maintenance Breakdown maintenance is maintenance performed on equipment that has broken down and is unusable . When vehicle become immobilize During running These are starting difficulties, puncture , electrical fault , carburetor fault, fuel supply fault, accident, etc.

7. Periodic or schedule maintenance Significant activities carried out regularly (according to predetermined schedule) to maintain the condition or operational status of vehicle. For specified time interval Like weekly, monthly, quarterly, yearly, etc. For specified distance cover Like 500km, 1000km,2000km, 5000km , etc. Avoid road failure Minimize road breakdown.

8. Operation maintenance Daily maintenance by operator for proper running Need to keep the vehicle in proper condition Tyre inflation Battery Brake Clutch Smoke color Starting system Ignition system light are checked in daily maintenance

9. Advantage of good maintenance Reduce breakdown Less expenses on repair Increased safety Increased life of vehicle Obtain maximum performance Good control over inventory of spare parts

10. Need and Importance of record keeping Vehicle maintenance of log is historical record of the condition and repair work on an individual vehicle. Used by owner and transport operator for preventive maintenance, safety, and record purpose Can be used to do document both maintenance and inspection

11. Is important to keep good running condition Take care of small problem which may escalate to big one give information about manufacturer, model , insurance info ad VIN- vehicle identification number Keep track Record of tyre , type , mileage , replacement schedule Air and fuel line info formation for replacement schedule Mileage, lower mileage than before mean maintenance issue Oil information, changing date, type, mileage Brake information for cleaning and replacement Help with insurance Help for schedule periodic maintenance

12. List or record to be kept in service s tation Engine oil change Oil filter replace Air filter replace Fuel filter replace A/c filter replace Spark plug replace Check the level and refill the brake fluid or clutch fluid Check brake pads / liners, brake discs / dram, replace if worn out Check coolant hoes Check charging system Check battery Check level and refill power steering fluid Check and refill transmission fluid Grease and lubricate component Inspect timing chain and timing belt Check condition of tyre Check all light Check wiper Check any error in ECU and take proper action

13. Site selection and facilities required for garage or service station Site should be easily approachable Easy spotting Availability of vehicle in area Availability of qualified and experience force like mechanic Proper drainage Sanitation system Availability of utilities like water , electricity, telecommunication

14. *Any factor for site selection Transportation and optimum distance Environmental risk like flood Cost – minimum operating cost Market economy- like low tax , high purchasing power Infrastructure Resources – like raw material Land site- cheap cost , near to required area Population- customer Political and regulation Capacity Labor Competition Personnel- attractive and ideal Linkage with other industry

15. Role and responsibilities of SERVIVE MANAGER in service station Greet and interact with customer Understand the problem of vehicle Drive with technician and customer to understand the problem of vehicle Prepare cost estimation for service , spare part, repairs Maintain and manage daily record of repair and service of vehicle ensure vehicle delivery as soon as possible Handle the customer Handle customer inquiries and respond in professional manner Educate customer on maintaining of vehicle Supervise , manage, and monitor the staff like mechanic and technician Ensure customer satisfaction at highest level through service and repair

16. Role of SERVICE SUPERVISOR in service station Overseeing mechanic and worker Supervise independently maintain harmony with foreman Communicate with superiors and subordinate Organize schedule and implement the smooth flow

17. Duties and responsibilities of SUPERVISOR in service station Communicate between customer and mechanic Assign , supervise and participate in major and minor repair Conduct training program for employee with equipment supplier for new technic Determine the priority of work order Ensure that there enough parts in inventory which matches the vehicle Maintain record Monitor tools, toolroom equipment, maintenance and safety practice Must have knowledge of current equipment Estimate the cost of repairs Make sure service complete in timely manner

18. Role and responsibilities of customer care manager in service station Are responsible for customer satisfaction all time Supervising and managing customer servise team Training staff member Ensure all company policies are followed Improving customer service experience Taking ownership of issue of customer and following it through Setting clear mission and deploying strategies