Unit 2. knowledge management overview.pptx

knowledge management overview

1. Knowledge Management Overview Tanzela Bashir

2. What is Knowledge Management ? • Knowledge Management is the collection of processes that govern the creation, dissemination, and utilization of knowledge. • KM is applying knowledge of how to create information that people can use and rely on. • KM supports creation, achieving & sharing of valued information, expertise and insight. • KM is a managerial practice to create economic value by capitalizing intellectual and informational resources

3. Knowledge Management - Layered Technology Knowledge M a n ag e me n t Content Management Document Management

4. Knowledge is Different D a ta Information K n o w l ed g e I ntelli g e nc e Codifiable, explicit Easily transferable Human, judgemental Contextual, tacit Transfer needs learning

5. Knowledge Management - Types • • • Explicit : Knowledge represented in documents, books, email and databases Embedded : Organizational knowledge found in business processes, products and services Tacit : Undocumented knowledge that is captured during business processes by knowledge workers • • Individual : What person knows Organizational : Gathered from internal or external sources

6. Need for Knowledge Management • • • • • • • • Leveraging collective wisdom to increase responsiveness and innovation. Getting the Right Knowledge to the Right People at the Right Time. Enterprise effectiveness is limited by restrictions in the flow of information. Need for a perfect link between knowledge, business strategy, and information technology. Institutionalize knowledge capture, QA and collaboration across the organization through single, unified channel Provide unified view of inter-connected enterprise-wide knowledge to decision makers at all levels Increase intangible assets like know-how, best practices, brand value, good customer relationship Create Knowledge sharing culture

7. Knowledge Components P r o cess Le a r n i ng Technology P e op le 70 % 10 % 20 %

8. Knowledge Components People – Attitudes – Sharing – Innovation – Skills – Team work – Motivation – Organization – Vision/Objectives – Communities – Standards

9. Knowledge Components Process – To simplify sharing, validation, distillation. – KM Maps – Workflows – Integration – Best Practices – Business Intelligence Standards Technology – – – – – – Data Stores and Formats Networks Internet Data mining and Analysis Decision Tools Automation standards

10. KM Cycle Cr ea t e Kn o w l e d g e Repository I de n t i f y Cl a s s i fy A c c es s Use/Exploit C o ll ec t Or ga n i z e / Store Share/ D i sse m i n a t e

11. Implementation Strategy Identify Organizational Goals Identify Knowledge Assets Classify Knowledge Items Define Knowledge Framework Design the Implementation Team Identify the Technology Develop the System Evaluate & Measure KM Effectiveness Implement Change management Refine the KM System KM Phase KM Implementation Steps Evaluation & Strategic Alignment Infrastructure Development & Deployment Change Ma n a g e m ent & Refinement Knowledge Management Implementation Strategy

12. Knowledge Users • Content Contributor : Adds Knowledge Item to Knowledge Repository • Content Manager : Controls the flow of information • Knowledge Harvester : Identify Knowledge gaps and collect the required knowledge accordingly • Domain Expert : Technical expert in various Verticals and Horizontals for resolving the queries related to specific domains • Chief Knowledge Officer (CKO) : Overall in-charge of the KM initiative. Monitors the KM system, defines the goal of the KM system, measures the performance of the KM system.

13. Knowledge Management – Steps (1) 1. Capture the inherent knowledge of the organisation 2. Identify the sources, authors, knowledge champions and communities of practice 3. Identify information gaps 4. Categorise information types, build taxonomies (eg subject groupings), and prioritise knowledge (eg business critical, important, useful) 5. Set expectations/ objectives for information provision and use (i.e. market your KM program)

14. Knowledge Management – Steps (2) 6. Make knowledge available to those who need it and encourage quality contributions of information 7. Eliminate multiple creation and duplication of knowledge collections 8. Establish maintenance, updating and quality control systems 9. Develop constant and consistent communication methodologies to keep people excited and informed 10. Encourage knowledge sharing and knowledge use

15. Knowledge Repositories • • • • • • More contextual information - why, where, how etc. Pointers to experts/expertise - useful directories Multimedia - video, sound clips, desk-top conferencing Author(ity)/expert access - click for conversation Build Knowledge Communities - discussion groups, forums Add the human interface - people-to-people as well as people-to-computer

16. Knowledge Centres • Updated flavour of corporate library • Hubs of knowledge - in and out • Knows sources/experts - internal and external • Catalogues and indexes for efficient retrieval • Maintains and sustains the knowledge bank • One stop shop for multiple needs • Advisory service - knows relevance to business • Librarians and secondees