Unit 3- Public Area Maintenance.pptx

A presentation for BSHM Student

1. Unit 3 Public Area Maintenance

2. Public Area A public space is  a place that is open and accessible to the general public . Public areas are the common places and  facilitates accessible to in house guest and non-resident guest . Public areas are locations in the hotel that is frequent by guest. Highly maintain by the hotel as this creates impression on the quality standards of the hotel in terms of cleanliness The areas are cleaned in low traffic hours or in graveyard shift so as not to disturb the movements of both guest and personnel of the hotel. Most hotels would have contractors clean the public area on a regular basis.

3. Hotel Facilities and Amenities

4. Difference between Amenities and Facilities the amenities refer to things that are designed to provide comfort and enjoyment to the guests The facilities basically refer to places or even equipment built to facilitate guests in their specific needs. The word, ‘amenity’ is thus used mostly in the hotel and other related industries while the word ‘facility’ can be used mostly in a general sense in addition to its use in the hotel and tourism industry . These two terms are common in the  hotel  and hospitality terminologies, and often, people tend to use them interchangeably.

5. Amenities versus Facilities Amenities Facilities Refers to things that are designed to provide comfort and enjoyment to the guests Basically refer to places or even equipment built to facilitate guests in their specific needs. Main aim is to provide comfort, pleasure and enjoyment for people. Main aim is to facilitate the people in their necessities. Term is used mostly in the hotel and other related industries Term is used in a general sense in addition to its use in the hotel and tourism industry. Ex: High-quality products such as dishwasher units, microwave ovens, washer and dryers, mini bars, shampoos, internet and computer services. Ex: gyms, spas, community service centers, tourist aid centers, childcare centers, business service centers.

6. What are Amenities ? are not buildings or construction. They are the things or benefits that are made to offer convenience and comfort to people. they are things that conduced comfort, convenience or enjoyment of the people. are additional features or comfort things inside a property or building, and they add extra value to it. Moreover, amenities are usually the benefits that come with the hotel services or with an  apartment . They render the pleasure and comfort to the guests. Therefore, the more amenities a building has, the more likely it will gain a competitive edge in attracting prospective tenants and guests. Amenities in a hotel may include things or services such as high kitchen quality services, valet services, quality products, WIFI, elevators, air conditioning, TV and computers for use, balconies, laundry services, swimming pool, playground, etc.

7. What are Facilities ? Facilities are places (as a hospital, machinery, plumbing) that are built, constructed, installed, or established to perform some particular function, and thus to facilitate people in that. In brief, a facility can be a building designed for a particular purpose. But, this purpose may not always be enjoyment; it is often for other needs as well. They can range from providing healthcare, monitoring the security of the place, developing technological advancements, and providing relaxation and comfort to people too With concern to hotel and  tourism  industry, facilities are also places that are constructed to answer the particular needs of the guests. Therefore, unlike amenities, their main aim is not to provide pleasure and entertainment but to render a specific service and facilitate the people in the process of it. Since the hotel industry mainly aims at providing the best services to the guests, the amenities they provide often get categorized under hotel facilities .

8. Spa Cotton Buds Bible Compendium Semi open & outdoor restaurant Poolside bar Toilet tissue Linen Car parking Swimming pool/ Jacuzzi Public computer Facial tissue Disable rooms & Interconnecting rooms 24 Hour security Outside catering service Toothbrush Shampoo 100 Seating capacity restaurant Hairdryer Hanger Trash Bins 150 Capacity outdoor terrace 45 Seating conference room Coffee Maker 35 Seating private air-conditioning dining room Water purification system Sunset boat trip Gift shop Slippers TV Set Write A if Amenities and F if Facilities Activity Task F A A A F F A A F F/A F A F F F A A F A A A F F A F F F F A A

9. Examples in Hotel Industry H otel amenities swimming pools games high-quality products such as dishwasher units, microwave ovens, washer and dryers minibars shampoos laundry services internet and computer services balconies transport services childcare center and; playground , etc Hotel facilities Gyms Spas community service centers tourist aid centers childcare centers business service centers, etc.. I n the tourism industry, the main aim of the facilities is also to provide the best services to make the guest feel more at ease and comfortable.

10. Public Area B. Liquid Hand Soap - in public areas, hotels prefer to use liquid hand soap compared to cake soap for easy maintenance and more sanitary reason. A. Bathroom Paper Products - Toilet tissue - Facial tissue

11. Guestroom A. Compendium -a comprehensive compilation of all facilities and services being offered of the hotel which may also contain enveloped, stationery, ball pen, postcard and gust comment form. B. Linen and Towels Bath Rug/ Bath Mat -20” x 30” - to protect guest from cold floor and to avoid slips. Bath Linen a. Bath Towel 24” x 50” (large) 20” x 40” (standard) b. Hand Towel -16” x 26’ c. Wash cloth 12” x 12” Bed Spread/Bed Cover - To add beauty to the bed and keep the linens from becoming dirty. Blanket -act as insulator to keep the body warm. Bed Pad - Used to protect mattress from all types of stain. Pillow Case To cover the pillow and adds beauty to the bed. 20” x 30” (standard) 20”x 40” ( Large}

12. C. Guest Bathroom Supplies Toothbrush Toothpaste Razor/shaver Cake Soap- 1per occupant Cotton Buds Shower Cup Shampoo/ Conditioner/Lotion Hairdryer D. Bathroom Paper Product Facial Tissue Tissue Roll Sanitary Bag -for sanitary napkins to be more presentable and for hygienic disposal. E. Kitchen and Dinner Wares Ice Bucket Drinking Glass Coffee Maker Thermo Jug Teaspoon Cup & Saucer F. Others Slippers Umbrella Mini Bar Television Iron and Iron Board Bible Laundry Bag Trash Bin Hangers

13. F. Others DND Sign –hanged in the doorknob outside the room to inform everybody especially the housekeepers that the guests don’t wish to be disturbed. Make-up My Room – hanged in the door knob outside the room to inform the housekeepers that the guest wishes his room to be serviced. Other Amenities Ashtray Sewing kit Matchboxes Guest Comment Form Shoe mitts Tent Cards Room Service menu Safety Deposit Box Guest Stationery and Pencil Shoe Horn