VSNL Presentation (Videsh Sanchar Nigam Limited)

》VSNL (Videsh Sanchar Nigam Limited) was a global communications solutions company that offers next-generation voice, data and value-added services to enterprises, carriers and retail consumers.

》VSNL was founded in 1986, by the Government of India, headquartered in Mumbai, India.

》VSNL is now TATA Communications.

》Tata Group acquired a 45% stake in VSNL, in 2002, after the
Government of India decided to disinvest.

》VSNL was completely acquired by the Tata Group and renamed as Tata Communications Limited on 13 February 2008.

》The company operates mainly in 2 segments: Global Voice Solutions and Global Data Services.

1. Videsh Sanchar Nigam Limited Presented to : Dr. Arvind Gajakosh Presented By: Susheel Kumar Tiwari

2. Company Profile of VSNL VSNL (Videsh Sanchar Nigam Limited) was a global communications solutions company that offers next-generation voice, data and value-added services to enterprises, carriers and retail consumers. VSNL was founded in 1986, by the Government of India, headquartered in Mumbai, India. Tata Group acquired a 45% stake in VSNL, in 2002, after the Government of India decided to disinvest. VSNL was completely acquired by the Tata Group and renamed as Tata Communications Limited on 13 February 2008. The company operates mainly in 2 segments: Global Voice Solutions and Global Data Services.

3. VSNL is now TATA Communications

4. Tata Communications  formerly called VSNL is a global provider of telecommunications solutions and services. It is part of the Tata Group. Beginning as a wholesale service provider focused on India, it has grown to be one of the largest telecommunications service providers in the world . Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore. It has more than 8500 employees across 38 countries. The $2.9 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata Group .

5. Services of TATA Communication N e t w ork : Tata Communications’ global network infrastructure is designed for the future of cloud. Global VPN WAN Ethernet Services Internet Access Internet with MDDoS Private Line Content Delivery Network C l o u d a n d D a t a C e n tr es : Cloud Platforms Cloud Ready Networks Infrastructure & Data Centres Cloud Partners U n i f i e d communications : Collaboration Customer Engagement

6. S e c u r i t y : Content Security & Privacy Secure Application & Access Network & Infrastructure Security Threat Management Risk and Compliance M o b i l ity a n d I o T : Internet of Things Next Generation Mobile Roaming Voice S m a r t C i t i e s : Internet of Things Next Generation Mobile Roaming Voice

7. Management information system is a computer based system used by most organizations worldwide transforming data into useful informations for better decision making. It helps management to make better plans and carefully organize business operations. It is a brief summary of data on different activities of the day which is used as a tool to monitor the functions properly,
and action plan generated to line up the process for 100% success of the project. T he strategic role of Management Information System involves using it to develop products, services, and capabilities that provides a company major advantages over competitive forces it faces in the global marketplace. M a n a gement I n f ormation Systems

8. M I S A p p l i catio ns Data and Financial Transaction Processing - I B M CICS, IBM DB2,IBM Websphere apps. Customer Relationship Management - Oracle’s Siebel Customer Data Integration. Supply Chain Management - Oracle CRM Internal HR- Oracle’s People Shift Enterprises Human Resources. T ransaction Processing:- It is designed to maintain a computer system in a known, consistent state, by ensuring that any operations carried out on the system that are interdependent are either all completed successfully or all cancelled successfully. It allows multiple individual operations to be linked together automatically as a single, individual transaction.

9. Application Of IBM’s Transaction Processing in T a t a C ommunication T . C . employs IP based IVR system for end user self service. T C S provides consultancy for IVR optimization, operates and manages the systems and provide continuous improvement s . C ustomer Relationship Management:- CRM is a term applied to processes implemented by a company to handle its contact with its customers. CRM software is used to support these processes,storing infos on current and prospective customers Infos in the system can be accessed and entered by employees in different departments,such as sales, marketing, customer service, performance management,HRD,etc . M anagement . The applications enable seamless Integration of the operators mission-critical business and customer interface with the growing third party dealer systems.

10. M a n a g ement I n f o r mation Systems p l a y a n i m portant part i n t h e g r o w th o f V S N L a s T A T A C ommunications .Development in information systems has brought opportunities but also threats. The onus is on the organization to identify opportunity and implement it. T he most common practice with regards to information systems is automation. Though automation is helpful, innovation using information systems give the organization a competitive edge. M I S H e l p s TATA C ommunications a s a O r g a n isation al P r o d u c t i v i t y , Workers p r o d u c t i v ity , a n d C u s t o mer D e l i g h t . Business transaction systems and executive decision support systems contribute to overall organizational productivity. Information systems have facilitated the increase in workers’ productivity. T h e customer delight will lead to a loyal customer base and brand ambassador.

11. C o n c l u s ion From the foregoing analysis, it is observed that the VSNL a cash rich public sector enterprise has become from 'Good' to 'Better' enterprise after disinvestment . VSNL w a s a world class infrastructure, it offers multiple connectivity options internationally, using its robust network infrastructure. It operates a total of 26 switches 5 international gateway switches and 21 national long distance switches worldwide. It has over 50 earth stations and terrestrial cable systems with 2,00,00 kilometers of fibre and cable. The company offers high-end services to its EU clients by successfully leveraging infrastructure . A f t e r d i s i n v estment T A T A G R O U P a c q u i r ed a n d i n c r e ased its r e a c h t o t h e w o rl d w i d e w i t h n e w t e c h nology a n d s m a rt w a y o f r e a c h ing p e o p l e s .