Weeks3-4_Core_Technologies_Hospitality.pptx

Lesson guide

1. Core Technologies in Hospitality Operations Module 2 – Weeks 3–4 Course: ICT Tools and Applications in Tourism and Hospitality Instructor: [Your Name] Date: [Insert Date]

2. Learning Objectives - Explain the role of online booking platforms, PMS, and mobile apps - Understand how hospitality tech enhances guest experience - Apply knowledge of tech tools to practical scenarios

3. What Are Online Booking Platforms (OBPs)? - OBPs are digital platforms where guests can view, compare, and book accommodations online - Examples: Booking.com , Agoda, Airbnb, Expedia - Benefits: • 24/7 accessibility • Instant booking confirmation • Guest reviews and photos • Wider market reach for businesses

4. Case Example – Bohol Resort - A resort in Bohol joined Agoda in 2021 - Implemented mobile communication with guests (e.g., Messenger, SMS) - Result: 2x increase in bookings in 6 months

5. Mobile Apps in Hospitality - Common Functions: • Mobile check-in/out • Digital room keys • Room service ordering • Loyalty points and feedback - Examples: Marriott Bonvoy, Hilton Honors, RedDoorz, HotelTonight

6. Guest Expectations in the Mobile Era - Fast, intuitive interfaces - Real-time updates - Contactless experiences - Loyalty rewards and personalization

7. Demo Activity - Live walkthrough of Booking.com - Explore: • Booking process • Filters and reviews • Hotel dashboard (if accessible) - Activity: Try navigating the app in pairs

8. Written Assignment - Task: Compare two online booking platforms - Length: 1–2 pages - Points to cover: • Interface & usability • Tools available to hoteliers • Target users and geographic focus - Due: [Insert Date]

9. What is a Property Management System (PMS)? - PMS: Software used by hotels to manage daily operations - Functions: • Reservations • Housekeeping • Billing & payments • Reports and analytics

10. Examples of PMS - Cloudbeds – Cloud-based, easy for small hotels - eZee FrontDesk – Full-featured with multi-property support - Little Hotelier – Designed for boutique properties - Oracle OPERA – Industry-standard for large hotels

11. PMS Integration - PMS integrates with: • Online Booking Platforms • POS (Point of Sale) • Accounting systems • Marketing & CRM tools

12. PMS Simulation Activity - Show dashboard screenshot or simulation video - Paper-based activity: • Students act as front desk agents • Assign room, register guest, update status, check out

13. Group Activity Instructions - Assign 3 groups: • Group 1: OBPs • Group 2: Mobile Apps • Group 3: PMS - Each group must: • Explain their tool’s function • Identify pros and cons • Share local or real-world examples

14. Group Output Presentation - Format: Poster, demo, or skit - Time: 5 minutes per group - Evaluation Criteria: • Understanding: 40% • Clarity: 30% • Creativity: 15% • Teamwork: 15%

15. Discussion Prompts - How do these tools improve guest satisfaction? - What risks or issues can arise from tech dependence? - How should small businesses approach digital transformation?

16. Summary - OBPs, mobile apps, and PMS are essential in modern hospitality - Technologies streamline operations and improve customer service - Mastery of these tools gives a competitive edge

17. Thank You Q&A and Closing Reflections