WNS Factsheet

1. CORPORATE INFORMATION
Stock Symbol
NYSE - WNS
Employees
21,000+
Principal Shareholder
Warburg Pincus
Established
1996
DIFFERENTIATORS
FINANCIAL STRENGTH (Year ending March 31, 2009)
MAJOR CLIENTS
Over 215 Global Clients
nMajor U.S. retail bank
nEuropean airline
nLeading European travel
conglomerate
nLeading U.S. residential
mortgage bank
nNorth American airline
nNorth American travel
agency
nLeading U.K. insurer
nGlobal cosmetics company
nConsumer electronics giant
nGlobal market research
company
nLeading U.S. financial
advisory firm
nMajor U.S. auto insurers
nTwo global investment banks
nLeading global CPG brand
nLeading global beverage brand
nLeading logistics company
nMajor energy and gas utility
INDUSTRY RECOGNITION
Net Revenue*
USD 386.4 million
FACT SHEET
BPO Leadership
n
outsourced services award by
SSON - 2009
nRanked No.2 BPO company
in India by NASSCOM
nRecipient of the Silver Plate
Award for community service
Recipient of best new
Quality Leadership
n
eco-innovation award for
Green Lean Sigma Program
awarded by The World
Environment Foundation in
association with the Institute
of Directors - 2009
nRecipient of the Global Six
Sigma Award for best
achievement of Six Sigma
in outsourcing - 2007
Recipient of Golden Peacock
Domain Leadership
n
winner - IAOP 2009 Global
Outsourcing 100
nBest performing FAO
provider by Global
Services 100 - 2008
nRanked No.1 insurance
outsourcer by Global
Outsourcing 100 - 2007
th
nRanked as 6 largest FAO
provider globally by Everest
Institute - 2007
Industry-specific multi-year
wns.com As of June 30, 2009
WNS is a leading global business process outsourcing company. Deep industry and business process
knowledge, a partnership approach, comprehensive service offerings and a proven track record enables
WNS to deliver business value to the world’s leading companies. WNS is passionate about building a
market leading company valued by our clients, employees, business partners, investors and
communities. Our home page is wns.com.
*Revenues less repair payments
nDeep domain expertise
nBusiness value focus
nOperational excellence
nPartnership approach
nEnd-to-end service
offerings

2. INDUSTRY FOCUSED SOLUTIONS
Banking Operations
nCheck processing
nLock-box processing
nACH processing
nAdjustments and record
retrievals
nNew account set-up and
maintenance
nCredit card operations
nSAR and fraud operations
Lending Services
nLoan origination and
processing
nLoan underwriting
nLoan closing and funding
nPost closing and
due-diligence
nLoan servicing
Asset Management and
Brokerage Services
nAccount set-up and
maintenance
nBroker and advisor
support services
nCustomer service
nTransfer agency related
processing
nPortfolio administration
nInvestment research
Banking and Financial Services Investment Banking
nPitch books, company
profiles and financial
analysis
nFinancial models, forecasts
and updates
nResearch reports
preparation and authoring
nBusiness intelligence and
analysis
2wns.com
Communications Customer Acquisition
n
nOrder fulfillment
nContract management
nLead generation
nOutbound sales
nSales analytics
nCross-selling and
up-selling analytics
Order entry
Operations and CRM
n
nLogging and monitoring
service requests
nDirectory publishing
nChurn analysis and support
nUsage analytics
nCRM analytics
nCollection analytics
nTraffic routing planning
nWeb correspondence
nNetwork utilization reporting
and analytics
Inbound contact centre
Sales and Contracts
Administration
n
nInside sales
nPricing and contract
preparation
nSales order taking
nOrdering support
nInbound contact center
Telemarketing
Order Provisioning and Order
Management
n
service delivery process
creation
nOrder provisioning
nTechnical validation and
support
nRejected order tracking
nMulti vendor tracking
nOrder tracking
nProactive order management
nTest delivery conformance
nBilling
nData management
(forms, administrations)
New product and services,
As of June 30, 2009

3. Manufacturing Supply Chain Management
nSupplier management
and analysis
nSourcing support
nMarket intelligence
nSpend analytics
Sales, Marketing and
Customer Care
nService delivery
nCustomer feedback
management
nTelemarketing and inside
sales
nCustomer ordering support
nMarket research
nAcquisition analytics
nRetention analytics
nMarketing effectiveness
Operations
nFault management
nChange management
nChronic and RCA reporting
nSales performance reports
nStore planning
nMarket intelligence
neMarketing
Shared Services
nBilling queries
nMarketing analytics support
nBilling support
nDebt collection
Logistics
nLogistics management
nScheduling and planning
analytics
nMarket intelligence
nMIS and reporting
Logistics Shared Services
nFreight billing
nFreight audit
nPricing and invoicing
nTariff maintenance
Operations
nSchedules maintenance
nSpace utilization
nAWB manifesting
nDuties and taxes
nBOL processing
nTrack and trace support
arrival notification
nDaily drivers logs
Sales and Customer Care
nBookings
nCustomer service
Insurance Agency Services
nLicensing and contracting
nCorrespondence
nRenewals
nTerminations
nCommissions
nSpecial compensation
nAbandoned properties
New Business Support
nSales
nConversion
nQuote acceptance
nCross-selling and up-selling
nCustomer enquiries
nActuarial services
nExposure assessment
nNew business data entry
nRules-based underwriting
nPolicy issuance
Policy Administration
nManual remittance
exception processing
nPolicy benefits
nPolicy reinstatements
and quotes
nPolicy changes
nInbound customer service
nEndorsements
nRenewals
Premium Administration
nFund applications
nRefunds
nBilling
nPremium mode changes
nBank information changes
nPremium audit
Claims
nClaim setup
nExamination
nReview
nSettlement
nCorrespondence
nTax compliance
nFirst notification of loss
nPolicyholder and broker
claim enquiries
nEngineers planning
nClaim notification
processing adjustments,
endorsements, and
renewals
nClaim assessment
nSettlement
nNegotiations and litigation
nRecovery check
processing
nThird-party claims
nSubrogation
Healthcare Payers and TPA
nFront end processing
nClaims adjudication and
exception management
nCare management support
nBill review and re-pricing
Providers
nMedical billing and
collection
nMedical coding
nResearch support and
administrative support
3wns.com As of June 30, 2009

4. Retail and
Consumer Products
Strategy Support
n
assessment
nSegmentation and
targeting
nConsumer response
modeling and drivers
analysis
nModeling initiative
success
nBusiness and financial
research
Global landscape
Decision Support
n
nTrade optimization
nPricing analytics
nShelf optimization
nVolume forecasting
nMarket research
nSupply chain analytics
Market mix modeling
Management
Information Tools
n
nSimulation tools
nPlanning tools
Tracking tools
Custom Analytics and
Data Services
n
nMIS and reporting
nData management
- Data cleaning
- Data integration
Data-based insights
4wns.com
Shared Services
nPassenger / cargo revenue
accounting and auditing
services
nCorporate finance and
accounting
nTransactional accounting
nHuman resource
management
nFraud prevention and
control
nAnalytics and MIS
Operations
nFare filing and loading
nRevenue management
nFares and ticketing
nQueue processing
nPNR servicing
nCargo operations support
Platform Based Service
Offerings
®
nJADE - Passenger
revenue accounting solution
®
nVerifare - Automated
web-based fare audit
solution
Sales and Customer Care
nCustomer service
nSales and reservations
nLoyalty program
management
nCustomer relations
nLost baggage tracing and
customer support
nWebsite navigation
nSpecialty help desk
Travel and Leisure
Sales Management
n
nSales management
nAccount and contact
management
nIntegrated sales planning
and analysis
Campaign management
Meter Operations and Billing
n
nManagement of prepaid
accounts
nBilling of unmetered
services
Customer billing
Customer Service Management
n
nService contract
nComplaints and requests
management
nElectronic customer services
nAccount management
nContract management
Service order management
Utilities and Energy
Customer Financial
Management
n
collections management
nReconciliation
nBill disputes and client
queries
Receivables and
Supply Chain and
Distribution Management
n
management
nSales and contract
administration
nTechnical support help desk
nImport and export
documentation management
nFreight bill auditing services
nProcurement support services
Order provisioning and order
As of June 30, 2009

5. Property Law
nFreehold and leasehold
conveyancing
nMortgage re-financing legal
processing
nTitle checking services
nHIP back office
Procure to Pay
nAccounts payable
nExpense reports
nPayment processing
Order to Cash
nAccounts receivable
nBilling and cash application
nOrder management
nCredit control
nCollections
Supply Chain Finance
nProduct costing
nInventory accounting
nManufacturing accounting
Industry Specific Accounting
nPassenger revenue
accounting
nRevenue audit and recovery
nClaims management
nLoan account maintenance
nRoyalty accounting
nFiduciary accounting
Corporate Functions
nTreasury
nCash management
nFinancial planning and
analysis
nTax and compliance
nDecision support
nManagement accounting
Record to Report
nGeneral accounting
nFixed assets
nTax filing and reporting
nCost accounting
nInter-company accounting
nStatutory reporting
nMonth-end reporting and
consolidation
Finance and Accounting
Channels
nVoice
nEmail
nWhite mail
nChat
Languages
nEnglish
n French
nGerman
nSpanish
nItalian
nPortuguese
nNordic
nDutch
Services
nCustomer service
nCustomer complaint
resolution
nSales
nLoyalty program
management
nCollections and refunds
nHR support
n Computer Aided Telephonic
Interviews (CATI)
nTechnical support desk
nSpecialty help desk
CROSS INDUSTRY SOLUTIONS
Customer Care
Law Firm Back Office
nDigital dictation
transcription
nAccounts payable and
general ledger
nEmployee data
management and payroll
Corporate Legal Support
nContract management
nLegal research
nLitigation support
Legal Services
Personal Injury Claims
nNew claims processing
nMedical evidence evaluation
n Claims settling and closing
Supplier Research and
Analysis
nNew supplier identification
and capability profiling
nSupplier risk and financials
analysis
nSupplier scorecard
compilation
nSupplier normalization and
negotiation strategies
Sourcing Support and
Administration
nRFI, RFQ, RFP design and
development support
nRFI and RFQ administration
Contract Management
nContract database
management
Market Intelligence
nIndustrial reports and
updates
nCommodity market
intelligence
nIndex pricing
nProjections and forecasts
Competitive Intelligence
nPeriodic newsletters on the
industry
nPeriodic market trends
update
Procurement Analytics
nSpend data analysis and
management, cleansing,
maintaining, format
conversion
nStatistical analysis
and report generation
Performance Reporting
nProcurement group MIS
reporting
nMaterial scorecard
compilation
nSavings reports
Procurement
5wns.com As of June 30, 2009

6. 6wns.com
Research and Analytics Market Research
(primary research)
nResearch design
nData collection
nData processing
nAnalysis and presentation
Financial Research
nCorporate finance
nEquity research
nM&A research
nAnalytical support
Business Research
(secondary research)
nCompany research
nIndustry research
nBusiness intelligence
nLibrary services
Analytic Services
nCustomer analytics
nCRM analytics
nMIS and reporting
nData management
Shared Services
nPowerPoint charts
nMIS reporting
nFinance and accounting
nData management
Procurement Analytics
nSpend data analysis
nMarket intelligence
nSupplier management
and analysis
nSourcing support
nTransformation strategy definition
and planning
n Global, multi-domain solution definition /
development
n Transformation roadmap and business case
development
n Program and change management
n Business case realization and validation
Transformation Solutions Consulting and Program Management Services Process and Quality Services
nQuality program strategy and establishment
nProblem definition and root cause analysis
nPerformance enhancement, benchmarking,
and metric definition
nProcess re-engineering (Six Sigma, Lean)
nProgram and change management
Technology Services
nProgram, project and
implementation
management
nSolution selection, design
and architecture
nFunctional and technical
consulting
nProcess design /
re-engineering
nConfiguration,
customization, and
implementation
nInterface design,
development, and
implementation
nEnterprise platform
integration / optimization
nSoftware upgrades,
maintenance and support
nTraining and end user
support
nProgram, project and
implementation
management
nSoftware selection, solution
design and architecture
nCustom software design,
development, testing
nPackage configuration,
integration, customization,
and implementation
nSoftware upgrades,
maintenance, and support
nPlatform hosting
nTraining and end user
support
nProgram and
implementation
management
nSolution design and
architecture
nWorkflow / business rule
definition and
implementation
nProcess design /
re-engineering
nConfiguration,
customization, and
implementation
nInterface / integration
development
nSoftware upgrades,
maintenance, and support
nTraining and end user
support
Enterprise Solution / ERP Optimization
Application Development, Maintenance, and Support
Business Process Management
n Program and
implementation
management
n Solution design and
architecture
n Analytical model definition
and implementation
n Configuration,
customization, and
implementation
n Interface development,
ETL, and data cleansing
n OLAP and report generation
n Software upgrades,
maintenance, and support
n Training and end user
support
Business Intelligence and Analytical Solutions
As of June 30, 2009

7. 7wns.com
n Program and
implementation
management
n Office / data center design
and build
n IT infrastructure and
process design /
re-engineering
n Network and remote
infrastructure management
n Managed services / hosting
n IT support / helpdesk
Infrastructure and Network Services
MANAGEMENT TEAM
Our management team is accomplished and drawn from leading global organizations. Each member
brings deep business acumen and domain expertise, helping us to grow ahead of the industry.
Ramesh Shah
Chairman,
WNS Group
Neeraj Bhargava
Chief Executive Officer,
WNS Group
Anup Gupta
Chief Operating Officer,
WNS Group
J. J. (Eric) Selvadurai
Managing Director,
Europe
Alok Misra
Chief Financial Officer
Deborah Kops
Chief Marketing Officer
Corporate
Management Team
Steve Reynolds
Managing Director,
North America
Ambreesh Mahajan
Business Unit Leader -
Travel and Leisure Services
Arun Kharbanda
Business Unit Leader -
Research and Analytics
Services
Business Unit
Management Team
For more information, please write to us at [email protected]
Edwin Harrell
Chief Executive Officer,
WNS Assistance
North America
USA
Europe
United Kingdom
Romania
Asia
India
Philippines
Sri Lanka
Singapore
GLOBAL PRESENCE
WNS's clients are global, requiring global delivery capabilities. Our network of 22 global delivery
centers responds to needs for language, cultural alignment, redundancy and 24/7 operations.
Daniel Wollenberg
Head,
Global Transformation Practice
Karthik Sarma
Chief People Officer
Arijit Sengupta
Head, Asia Pacific
Jasjit Singh Kang
Business Unit Leader
Banking and Financial
Services
-
Manish Sinha
Business Unit Leader -
Industrial and Infrastructure
Services
Sulakshana Patankar
Business Unit Leader -
Finance and Accounting
Services
Sumer Shankardass
Insurance Practice Leader
As of June 30, 2009

8. India
United States of America
United Kingdom
Philippines
Romania
Sri Lanka
Singapore
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079
420 Lexington Avenue, Suite
2515, New York, NY 10170
The Lodge Harmondsworth Lane
West Drayton, Middlesex, UB7 0AB
ACS Centre, Citibank Building
8741 Paseo De Roxas
Salcedo Village
Makati City 1227, Philippines
Westgate Park, Building H1
24 Preciziei St., 062204 Bucharest
Romania
HNB Towers, Level 13
479, T B Jayah Mawatha
Colombo 10
80 Raffles Place, Level 36
UOB Plaza 1
Singapore 048624
wns.com As of June 30, 2009