ZGB - The Role of Generative AI in Government transformation.pdf

This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy

1. Zero Government Bureaucracy:
The Role of Generative AI in
Government Transformation?
Prompt: Create a simple image of a cute AI chatbot wearing Emirati clothing highlighting a label: 'Zero Gov Bureaucracy'
Dr. Saeed Aldhaheri,
Director, Center for Futures Studies,
University of Dubai

2. Zero Government Bureaucracy - ZGB
•Seeks to eliminate redundant government procedures
and requirements
•Simplifying the administrative process
•Gov entities are tasked to implement the program by
2024 to achieve:
•Cancelling a minimum of 2,000 government measures,
•Halving the time required for procedures,
•Removing all unnecessary bureaucracy
Can Generative AI help achieve ZGB?

3. Generative AI: The Next Productivity Frontier
•What is Generative AI:
•LLMs models that generate text, images, code, videos, music,, etc
•Economic Potential
•40% of all working hours across all industries can be impacted by
LLMs such as ChatGPT. Accenture report 2023
• Could enable labour productivity growth of 0.1 to 0.6%
annually through 2040. McKinsey 2023 report
•Knowledge workers gain 40% performance boost from GPT-4. BCG
study
•Uses
•Generating and summarizing content/ writing software/ task
automation/conversational chatbots/customer service/consumer
sentiment/personalized services/… etc

4. Generative AI Potential in Government
•Better citizen/customer engagement and experience
•Improving service agent response and productivity
•Helps with content generation and design inspiration
•Helps streamline constituent interactions
•Customized conversational chatbots
•provides tailored answers
•Dynamic issue resolution
•Enhancing internal efficiency and productivity –< more responsive gov
Prompt: create an image showing only an AI hand
making finger connection with a human hand of an
Emirati man

5. Governments Looking to increase adoption of Generative AI
62%
of governments around the world say they
would use AI in customer service and
support in the next 12 months. IDC Survey 12/2023
25%
drop in search engine usage by 2026,
driven by the increasing popularity of AI
chatbots and virtual agents. Gartner /2023

6. Current State of Adoption in Government
•Actual use cases in are very limited
•Still in the experimenting phase
•Most use cases focus internally on employee
productivity
•LLMs are improving, but still have problems
•Challenges of integration and deployment
•UAE Government is leading with early use cases

7. Emerging Adoption of GenAI by Governments
•UAE launched GenAI guideline
•Dubai Center for AI (DCAI)
•Future of GenAI in government services
•Future of GenAI in media and communication
•Dubai.AI: Personal digital assistant
•Germany:
•Heidelberg City: launched the Lumi chatbot designed to
answer questions from residents and provide customized
services
•UK:
•A comprehensive GenAI framework
•Singapore:
•GovTech: established two sandboxes for agencies and
businesses to develop and test generative AI applications

8. Risks and Challenges Facing Governments
Ethical Issues
•Bias
•Misinformation – faking things
•Lack of transparency
•Privacy and data protection
•Other challenges
•Security
•Prompt injection attacks
•Reskilling the workforce

9. UAE Government is Leading in Using Generative AI

10. Examples: TDRA Name Ideas for domain name registration

11. Examples: Chat with the UAE Gov website: U.Ask
•ChatGPT on U.Ask
•Winner of Gartner Eye on Innovation Award 2023

12. Examples: DEWA Rammas powered by chatGPT

13. Example: Generative AI Innovations from the UAE
•GAIS: a small LLM developed by Core42 and MBZUAI
•GAIS Climate
•Falcon 70b and 180b developed by the TII
•MED42: based on LIama 2 model for healthcare use

14. Example: Dubai.AI Personal digital assistant

15. Can Generative AI help achieve ZGB?
ChatGPT answer

16. THANK YOU
FOR BEING PART OF OUR JOURNEY