The 10 Most Iconic Women Leaders Revamping the Future, 2025

In the ever-evolving world of retail, where change is constant and expectations relentless, some leaders don’t just rise to meet the tide, they define its direction. Kayleigh Fazan is one such visionary. As the Founder and Managing Director of The International Retail Academy, she has not only built an institution that transforms retail service and leadership but also shaped a global movement rooted in purpose, resilience, and authenticity. Her story is not one of overnight success or inherited privilege. It is a testament to grit, heart, and the powerful belief that retail can change lives and that women can lead with strength and softness, without compromising either.

1. Redefining Power,
Purpose, and
Progress
A Future Shaped
by Hope
www.ciobusinessworld.comKayleigh
Fazan
Building a Future Through Retail and
Redefining Leadership with Purpose
the Future, 2025
LEADERS
REVAMPING
Woman
Iconic
The
Most
Kayleigh
Fazan
Founder and
Managing Director |
The Interna?onao
Retail Academy
Vol 06 | Issue 01 | 2025

4. n today's fast-evolving global landscape, leadership
I
takes many forms—and among its most impactful
expressions is the influence of iconic women
leaders who continue to shape the future of industries,
communities, and cultures. CIO Business World is
proud to spotlight these trailblazers in our special
feature, Iconic Women Leaders, recognizing individuals
whose vision, resilience, and determination stand as
powerful examples of leadership in action.
This feature is not merely a celebration of professional
milestones; it is a tribute to the journeys—often
complex, and frequently underrepresented—that these
women have undertaken to reach the forefront of their
respective fields. Whether in technology, governance,
social innovation, finance, or enterprise, these leaders
exemplify the qualities that drive meaningful
transformation: strategic insight, empathetic
engagement, and unwavering resolve.
Each profile in this issue reflects a distinctive narrative,
yet common themes resonate throughout: the courage to
challenge conventional norms, the foresight to embrace
change, and the strength to lead with purpose. These
women have not only broken glass ceilings but have
also laid foundations for those who follow, opening new
spaces for talent, innovation, and inclusion.
The role of women in leadership continues to expand,
but it remains critical to amplify their voices and share
their stories. By highlighting their contributions, we aim
to inspire both current and aspiring leaders to engage
with the deeper questions of what it means to lead—not
just effectively, but authentically. In doing so, we also
recognize that leadership is not confined to titles or
positions. It is defined by influence, character, and the
ability to elevate others.
The women featured in this edition embody the spirit of
modern leadership—not only achieving success in their
own right but also serving as catalysts for positive
change in their organizations and communities. They
remind us that inclusive leadership is not a trend, but a
necessity in navigating the complex challenges of today's
world. Their ability to adapt, innovate, and mentor across
generations reinforces the idea that sustainable
leadership is grounded in values as much as in results.
At CIO Business World, we believe that the future of
leadership is inclusive. It is shaped by diverse
perspectives and enriched by those who lead with
integrity and intention. This feature is our contribution to
that vision—an acknowledgment of excellence, and a
platform for inspiration.
We also recognize that the stories we tell play a vital role
in shaping the cultural narrative. By curating and sharing
the achievements of women who lead with distinction,
we not only celebrate their accomplishments but also
affirm the importance of representation. Visibility is
power—and these stories matter.
We extend our deepest appreciation to the women
featured in this issue for sharing their experiences and
insights. Their stories reaffirm our belief that the path to
leadership is not always linear, but it is always worth
navigating with courage and conviction.
As you read through this edition, we hope you find
moments of reflection, encouragement, and motivation.
Let these narratives remind us all that leadership, in its
most iconic form, is about more than success—it is
about significance. And the women leading that charge
are setting a standard the world cannot afford to
overlook.
Icons of Influence
From the
Editor’s desk

5. n today's fast-evolving global landscape, leadership
I
takes many forms—and among its most impactful
expressions is the influence of iconic women
leaders who continue to shape the future of industries,
communities, and cultures. CIO Business World is
proud to spotlight these trailblazers in our special
feature, Iconic Women Leaders, recognizing individuals
whose vision, resilience, and determination stand as
powerful examples of leadership in action.
This feature is not merely a celebration of professional
milestones; it is a tribute to the journeys—often
complex, and frequently underrepresented—that these
women have undertaken to reach the forefront of their
respective fields. Whether in technology, governance,
social innovation, finance, or enterprise, these leaders
exemplify the qualities that drive meaningful
transformation: strategic insight, empathetic
engagement, and unwavering resolve.
Each profile in this issue reflects a distinctive narrative,
yet common themes resonate throughout: the courage to
challenge conventional norms, the foresight to embrace
change, and the strength to lead with purpose. These
women have not only broken glass ceilings but have
also laid foundations for those who follow, opening new
spaces for talent, innovation, and inclusion.
The role of women in leadership continues to expand,
but it remains critical to amplify their voices and share
their stories. By highlighting their contributions, we aim
to inspire both current and aspiring leaders to engage
with the deeper questions of what it means to lead—not
just effectively, but authentically. In doing so, we also
recognize that leadership is not confined to titles or
positions. It is defined by influence, character, and the
ability to elevate others.
The women featured in this edition embody the spirit of
modern leadership—not only achieving success in their
own right but also serving as catalysts for positive
change in their organizations and communities. They
remind us that inclusive leadership is not a trend, but a
necessity in navigating the complex challenges of today's
world. Their ability to adapt, innovate, and mentor across
generations reinforces the idea that sustainable
leadership is grounded in values as much as in results.
At CIO Business World, we believe that the future of
leadership is inclusive. It is shaped by diverse
perspectives and enriched by those who lead with
integrity and intention. This feature is our contribution to
that vision—an acknowledgment of excellence, and a
platform for inspiration.
We also recognize that the stories we tell play a vital role
in shaping the cultural narrative. By curating and sharing
the achievements of women who lead with distinction,
we not only celebrate their accomplishments but also
affirm the importance of representation. Visibility is
power—and these stories matter.
We extend our deepest appreciation to the women
featured in this issue for sharing their experiences and
insights. Their stories reaffirm our belief that the path to
leadership is not always linear, but it is always worth
navigating with courage and conviction.
As you read through this edition, we hope you find
moments of reflection, encouragement, and motivation.
Let these narratives remind us all that leadership, in its
most iconic form, is about more than success—it is
about significance. And the women leading that charge
are setting a standard the world cannot afford to
overlook.
Icons of Influence
From the
Editor’s desk

6. Articles
30 46
A Future Shaped
by Hope
Redefining Power,
Purpose, and Progress
Kayleigh
Fazan
Building a Future Through
Retail and Redening
Leadership with Purpose
10
Cover Story
CXO
26
How Women Leaders are breaking the Glass-Ceiling Effect and
Enabling Transformaons in the Modern Industry
50
Algorithm Refugee
By Paula Cardoso, from Afrolink
34
Emerging Technologies and the Future of Inluencer
Markeng in a Dynamic Business Environment
Tamara Sunbul, MD, MBA, CPHIMS,
FHIMSS, PMP52
56
The Role of Technology in Transforming South
Africa's Construcon and Mining Industries
The Intergeneraonal Workplace
From Crisis to Opportunity42
38
“Reclaiming Leadership: How Every Professional Can Lead with Royal
Atude” -By Dr. Hanan Al Mheiri, CEO & Founder, Hanan Empire
18
Rethinking Leadership in Times of Disrupon: The Rise of the
Fraconal Model -By Adriana Pirela
22
Transformaonal Leadership Approach Driving
Organizaonal Growth: Navigang Vulner]o]??
And Uncertaines To Find A Path Forward

7. Articles
30 46
A Future Shaped
by Hope
Redefining Power,
Purpose, and Progress
Kayleigh
Fazan
Building a Future Through
Retail and Redening
Leadership with Purpose
10
Cover Story
CXO
26
How Women Leaders are breaking the Glass-Ceiling Effect and
Enabling Transformaons in the Modern Industry
50
Algorithm Refugee
By Paula Cardoso, from Afrolink
34
Emerging Technologies and the Future of Inluencer
Markeng in a Dynamic Business Environment
Tamara Sunbul, MD, MBA, CPHIMS,
FHIMSS, PMP52
56
The Role of Technology in Transforming South
Africa's Construcon and Mining Industries
The Intergeneraonal Workplace
From Crisis to Opportunity42
38
“Reclaiming Leadership: How Every Professional Can Lead with Royal
Atude” -By Dr. Hanan Al Mheiri, CEO & Founder, Hanan Empire
18
Rethinking Leadership in Times of Disrupon: The Rise of the
Fraconal Model -By Adriana Pirela
22
Transformaonal Leadership Approach Driving
Organizaonal Growth: Navigang Vulner]o]??
And Uncertaines To Find A Path Forward

8. June, 2025

9. June, 2025

10. Kayleigh
Fazan
Founder and
Managing Director |
The Interna?}vo
Retail Academy
Cover
Story
Kayleigh
Fazan
Building a Future Through Retail and
Redefining Leadership with Purpose
We work with some of the world’s
most well-loved brands, designing
fully integrated customer
experience strategies, rolling out
large-scale service transformation
programs, and building leadership
capability in fast-moving
environments.
10 | June www.ciobusinessworld.com 11 | June www.ciobusinessworld.com

11. Kayleigh
Fazan
Founder and
Managing Director |
The Interna?}vo
Retail Academy
Cover
Story
Kayleigh
Fazan
Building a Future Through Retail and
Redefining Leadership with Purpose
We work with some of the world’s
most well-loved brands, designing
fully integrated customer
experience strategies, rolling out
large-scale service transformation
programs, and building leadership
capability in fast-moving
environments.
10 | June www.ciobusinessworld.com 11 | June www.ciobusinessworld.com

12. I
n the ever-evolving world of retail, where change is
constant and expectations relentless, some leaders don’t
just rise to meet the tide, they define its direction.
Kayleigh Fazan is one such visionary. As the Founder and
Managing Director of The International Retail Academy,
she has not only built an institution that transforms retail
service and leadership but also shaped a global movement
rooted in purpose, resilience, and authenticity. Her story is
not one of overnight success or inherited privilege. It is a
testament to grit, heart, and the powerful belief that retail can
change lives and that women can lead with strength and
softness, without compromising either.
From Uncertainty to Unstoppable: The Journey That
Sparked a Movement
For Kayleigh, retail wasn’t a stepping-stone. It was salvation.
Her early life, marked by instability and uncertainty, included
a period spent living in a hostel. In that space of ambiguity,
where the future was foggy and options few, retail opened a
door. It gave her more than a job, it gave her identity,
purpose, and a way to rewrite her story. With every shift,
every role, and every challenge, Kayleigh began to build
herself.
She didn’t just learn the operational mechanics of running a
store or managing stock. She absorbed the deeper values of
service; how to listen deeply, how to lead with intention, and
how to develop grit in the face of adversity. Her rise through
the ranks from weekend staff to leadership wasn’t just a
career trajectory. It was a transformation.
But it wasn’t enough for her to rise alone. The spark that lit
the fire behind The International Retail Academy was a desire
to give others the same chance. To take everything she’d
learned and turn it into a platform for opportunity. A place
where service is not seen as transactional, but
transformational. Where retail is not a fallback, but a
foundation. Her academy became a sanctuary for frontline
workers, store managers, and executive teams, a
community where retail is championed and leadership is
cultivated from the ground up.
A Vision Rooted in Respect: Evolving Beyond Training
What started as a mission to professionalise retail service
quickly evolved into something far more expansive. The
initial goal was clear: to elevate service standards, instill
pride in the profession, and create structured, world-class
learning experiences that honored the complexity of retail
work. But as The International Retail Academy grew, so
did its vision.
Today, it stands as a strategic partner to some of the
world’s most beloved retail brands. Kayleigh and her team
aren’t just delivering training; they are shaping customer
experience strategies, leading sweeping service
transformation programs, and embedding leadership
frameworks into high-pressure environments. They
Every piece of content we create
is designed to inspire action, not
just tick a box.
operate with a rare duality; deep empathy for the frontline and
strategic clarity for the boardroom.
The Academy’s evolution from workshop provider to
transformation partner has been fueled by one simple truth: the
best insights come from the ground up. By staying connected
to the realities of retail life, Kayleigh ensures that every
solution is not only aspirational but also actionable. Her work
is rooted in what’s real, not just theory, but impact.
Being Underestimated, Not Deterred
Navigating leadership as a woman often brings a unique set of
challenges. But for Kayleigh, the most consistent obstacle
hasn’t been her gender it’s been the subtle and persistent
experience of being underestimated.
In a world where boardrooms often expect founders to look,
sound, and behave a certain way, Kayleigh’s warmth, humility,
and unapologetic authenticity have sometimes been met with
skepticism. People have mistaken her for the trainer, not the
strategist. The facilitator, not the founder.
But instead of letting it deter her, she turned it into fuel.
Preparation, consistency, and performance became her armor.
She learned to walk into every room with purpose and to let
Cover
Story
12 | June www.ciobusinessworld.com 13 | June www.ciobusinessworld.com

13. I
n the ever-evolving world of retail, where change is
constant and expectations relentless, some leaders don’t
just rise to meet the tide, they define its direction.
Kayleigh Fazan is one such visionary. As the Founder and
Managing Director of The International Retail Academy,
she has not only built an institution that transforms retail
service and leadership but also shaped a global movement
rooted in purpose, resilience, and authenticity. Her story is
not one of overnight success or inherited privilege. It is a
testament to grit, heart, and the powerful belief that retail can
change lives and that women can lead with strength and
softness, without compromising either.
From Uncertainty to Unstoppable: The Journey That
Sparked a Movement
For Kayleigh, retail wasn’t a stepping-stone. It was salvation.
Her early life, marked by instability and uncertainty, included
a period spent living in a hostel. In that space of ambiguity,
where the future was foggy and options few, retail opened a
door. It gave her more than a job, it gave her identity,
purpose, and a way to rewrite her story. With every shift,
every role, and every challenge, Kayleigh began to build
herself.
She didn’t just learn the operational mechanics of running a
store or managing stock. She absorbed the deeper values of
service; how to listen deeply, how to lead with intention, and
how to develop grit in the face of adversity. Her rise through
the ranks from weekend staff to leadership wasn’t just a
career trajectory. It was a transformation.
But it wasn’t enough for her to rise alone. The spark that lit
the fire behind The International Retail Academy was a desire
to give others the same chance. To take everything she’d
learned and turn it into a platform for opportunity. A place
where service is not seen as transactional, but
transformational. Where retail is not a fallback, but a
foundation. Her academy became a sanctuary for frontline
workers, store managers, and executive teams, a
community where retail is championed and leadership is
cultivated from the ground up.
A Vision Rooted in Respect: Evolving Beyond Training
What started as a mission to professionalise retail service
quickly evolved into something far more expansive. The
initial goal was clear: to elevate service standards, instill
pride in the profession, and create structured, world-class
learning experiences that honored the complexity of retail
work. But as The International Retail Academy grew, so
did its vision.
Today, it stands as a strategic partner to some of the
world’s most beloved retail brands. Kayleigh and her team
aren’t just delivering training; they are shaping customer
experience strategies, leading sweeping service
transformation programs, and embedding leadership
frameworks into high-pressure environments. They
Every piece of content we create
is designed to inspire action, not
just tick a box.
operate with a rare duality; deep empathy for the frontline and
strategic clarity for the boardroom.
The Academy’s evolution from workshop provider to
transformation partner has been fueled by one simple truth: the
best insights come from the ground up. By staying connected
to the realities of retail life, Kayleigh ensures that every
solution is not only aspirational but also actionable. Her work
is rooted in what’s real, not just theory, but impact.
Being Underestimated, Not Deterred
Navigating leadership as a woman often brings a unique set of
challenges. But for Kayleigh, the most consistent obstacle
hasn’t been her gender it’s been the subtle and persistent
experience of being underestimated.
In a world where boardrooms often expect founders to look,
sound, and behave a certain way, Kayleigh’s warmth, humility,
and unapologetic authenticity have sometimes been met with
skepticism. People have mistaken her for the trainer, not the
strategist. The facilitator, not the founder.
But instead of letting it deter her, she turned it into fuel.
Preparation, consistency, and performance became her armor.
She learned to walk into every room with purpose and to let
Cover
Story
12 | June www.ciobusinessworld.com 13 | June www.ciobusinessworld.com

14. Adapting to a New Retail Reality
The retail landscape today is more demanding than ever.
Customer expectations are unforgiving, competition is
fierce, and teams are under mounting pressure. For many
brands, service has become the last real differentiator, one
bad experience and the customer is gone.
Kayleigh understands this shift deeply. That’s why the
Academy doesn’t rely on one-off sessions or tick-box
training. Instead, they build holistic programs that include
coaching, peer learning, behavioral modeling, and
consistent reinforcement. Their focus is on behavior
change, not just knowledge transfer.
They’ve also adapted to the demand for scale and speed
creating toolkits, processes, and playbooks that integrate
seamlessly into daily retail operations without
overwhelming already stretched teams. And perhaps most
importantly, they prioritise emotional connection. Because
in Kayleigh’s words, retail is emotional. It’s not just about
product knowledge or transactional efficiency, it’s about
creating moments that make people feel seen, valued, and
remembered.
Her work is about helping brands deliver those moments at
scale and in doing so, build loyalty, trust, and sustainable
growth.
the results of her work speak louder than assumptions. She
refused to conform to outdated molds of “masculine
leadership” and instead carved out her own path, one where
kindness and credibility coexist.
Her leadership style defies the stereotype. It is fierce, but
not forceful. It is clear, but never cold. And in staying true
to herself, she’s not only broken through barriers she’s
changed perceptions of what a leader looks and sounds like.
Driving Innovation Through Practical Empathy
One of the Academy’s defining strengths lies in its ability to
innovate without losing human connection. While many
training providers operate from the top-down often focusing
on executive frameworks and broad policy mandates,
Kayleigh has flipped the script. She believes that the most
powerful changes in behavior come from those closest to
the customer.
That’s why her team spends so much time on the shop floor.
They listen to the voices of store staff, observe challenges
firsthand, and test solutions in real-world conditions. Every
strategy, every program, and every tool is built with
practicality at its core.
Innovation, in Kayleigh’s eyes, isn’t about flashy tech or
jargon-laden models. It’s about transformation that sticks.
Whether that’s through roadshows, virtual broadcasts,
digital toolkits, or coaching guides, the goal is the same:
help people do better work, feel more confident, and
connect emotionally with customers.
The Academy’s content isn’t just informative, it’s
inspirational. From storytelling-driven modules to gamified
learning experiences, every element is crafted to spark not
just knowledge, but action. Kayleigh’s approach blends
creativity with consistency, ensuring that innovation is
always in service of progress, not just performance metrics.
Championing Women, Elevating Equity
Inside the Academy and beyond, Kayleigh has made gender
equity a lived value, not just a corporate talking point. Her
team reflects this ethos, with powerful, talented women in
every role from strategists and creatives to field coaches
delivering programs on the ground.
She designs flexible roles that support working parents,
provides visibility and ownership for women at all levels,
and ensures that leadership development isn’t confined to a
select few. In particular, she shines a light on the often-
overlooked middle layer of female leaders the deputy
managers, area support teams, and rising stars who simply
need the right encouragement to move forward.
Kayleigh’s programs are built with intentionality, paying
close attention to language, representation, and
accessibility. And as a leader, she walks her talk. She shares
her personal journey, not as a curated success story, but as a
real reflection of what it means to build a business while
raising a family and holding true to your values.
Her message to other women in male-dominated spaces is
simple and powerful: don’t wait. Don’t wait to be ready.
Don’t wait to be chosen. Leadership is about showing up,
speaking clearly, and backing yourself. Find your voice.
Use it. And protect your energy along the way, because
clarity and confidence grow from wellness, not burnout.
Cover
Story
14 | June www.ciobusinessworld.com 15 | June www.ciobusinessworld.com

15. Adapting to a New Retail Reality
The retail landscape today is more demanding than ever.
Customer expectations are unforgiving, competition is
fierce, and teams are under mounting pressure. For many
brands, service has become the last real differentiator, one
bad experience and the customer is gone.
Kayleigh understands this shift deeply. That’s why the
Academy doesn’t rely on one-off sessions or tick-box
training. Instead, they build holistic programs that include
coaching, peer learning, behavioral modeling, and
consistent reinforcement. Their focus is on behavior
change, not just knowledge transfer.
They’ve also adapted to the demand for scale and speed
creating toolkits, processes, and playbooks that integrate
seamlessly into daily retail operations without
overwhelming already stretched teams. And perhaps most
importantly, they prioritise emotional connection. Because
in Kayleigh’s words, retail is emotional. It’s not just about
product knowledge or transactional efficiency, it’s about
creating moments that make people feel seen, valued, and
remembered.
Her work is about helping brands deliver those moments at
scale and in doing so, build loyalty, trust, and sustainable
growth.
the results of her work speak louder than assumptions. She
refused to conform to outdated molds of “masculine
leadership” and instead carved out her own path, one where
kindness and credibility coexist.
Her leadership style defies the stereotype. It is fierce, but
not forceful. It is clear, but never cold. And in staying true
to herself, she’s not only broken through barriers she’s
changed perceptions of what a leader looks and sounds like.
Driving Innovation Through Practical Empathy
One of the Academy’s defining strengths lies in its ability to
innovate without losing human connection. While many
training providers operate from the top-down often focusing
on executive frameworks and broad policy mandates,
Kayleigh has flipped the script. She believes that the most
powerful changes in behavior come from those closest to
the customer.
That’s why her team spends so much time on the shop floor.
They listen to the voices of store staff, observe challenges
firsthand, and test solutions in real-world conditions. Every
strategy, every program, and every tool is built with
practicality at its core.
Innovation, in Kayleigh’s eyes, isn’t about flashy tech or
jargon-laden models. It’s about transformation that sticks.
Whether that’s through roadshows, virtual broadcasts,
digital toolkits, or coaching guides, the goal is the same:
help people do better work, feel more confident, and
connect emotionally with customers.
The Academy’s content isn’t just informative, it’s
inspirational. From storytelling-driven modules to gamified
learning experiences, every element is crafted to spark not
just knowledge, but action. Kayleigh’s approach blends
creativity with consistency, ensuring that innovation is
always in service of progress, not just performance metrics.
Championing Women, Elevating Equity
Inside the Academy and beyond, Kayleigh has made gender
equity a lived value, not just a corporate talking point. Her
team reflects this ethos, with powerful, talented women in
every role from strategists and creatives to field coaches
delivering programs on the ground.
She designs flexible roles that support working parents,
provides visibility and ownership for women at all levels,
and ensures that leadership development isn’t confined to a
select few. In particular, she shines a light on the often-
overlooked middle layer of female leaders the deputy
managers, area support teams, and rising stars who simply
need the right encouragement to move forward.
Kayleigh’s programs are built with intentionality, paying
close attention to language, representation, and
accessibility. And as a leader, she walks her talk. She shares
her personal journey, not as a curated success story, but as a
real reflection of what it means to build a business while
raising a family and holding true to your values.
Her message to other women in male-dominated spaces is
simple and powerful: don’t wait. Don’t wait to be ready.
Don’t wait to be chosen. Leadership is about showing up,
speaking clearly, and backing yourself. Find your voice.
Use it. And protect your energy along the way, because
clarity and confidence grow from wellness, not burnout.
Cover
Story
14 | June www.ciobusinessworld.com 15 | June www.ciobusinessworld.com

16. something not just successful, but significant. A movement
grounded in values, driven by purpose, and powered by
love.
Leading with Intention, Living with Joy
Balancing leadership, family, and personal well-being isn’t
a luxury, it’s a discipline. Kayleigh doesn’t stumble upon
balance. She creates it with intentionality, every single day.
She protects her time and energy fiercely, structuring her
weeks to support both performance and peace.
Her non-negotiables are quality food, gym sessions,
focused work blocks, and family time, not just routines.
They are rituals that fuel her resilience. And that resilience
comes from knowing her “why.” From remembering the
uncertainty she once lived with, and the clarity she now
carries.
Through every challenge, that sense of purpose grounds her.
She doesn’t lead for applause. She leads to serve. To uplift.
To build something lasting. And in doing so, she models a
kind of leadership that is both rare and desperately needed,
one where success is measured not only by growth charts,
but by the lives you impact along the way.
The Next Five Years: Growth with Heart
Looking ahead, Kayleigh envisions a future where the
Academy expands its reach and deepens its influence.
While their work already spans the UK and Europe, there’s
a clear opportunity to bring their ethos and expertise into
global retail markets hungry for transformation.
She’s particularly excited about partnering with brands who
are ready to invest in service not just as a functional
necessity, but as a core growth strategy. And as part of that
expansion, she plans to continue developing proprietary
content, courses, and tools that transcend the workshop
room and create lasting impact in every corner of the retail
world.
On the personal front, she dreams of writing a book or two.
Something that encapsulates the spirit of her work:
practical, energising, and deeply human. And above all, she
wants to keep living fully. To grow without rushing. To lead
with love. To raise her son in an environment that values
balance, purpose, and joy.
Because at the heart of everything Kayleigh Fazan does,
whether she’s on a stage, in a boardroom, or at home, is the
belief that leadership isn’t about ego. It’s about service.
About showing up with courage, building with integrity,
and creating space for others to rise.
And in that, she isn’t just revamping the future of retail.
She’s redefining what it means to lead.
A Legacy That Goes Beyond Business
For Kayleigh, The International Retail
Academy is more than a company, it’s a
mission. A vehicle for changing perceptions,
elevating service, and showing the world that
retail is a career of substance and pride.
She wants to shift the narrative entirely. To
rewrite the outdated belief that retail is
something you fall into, rather than choose. Her
dream is for the next generation to see it as a
space of opportunity, where they can build a
meaningful career, travel, lead, and make a
difference.
Her legacy, she hopes, will be twofold. That the
Academy helped millions of people lead better,
serve better, and feel fulfilled in their roles. And
that it proved you don’t need to be the biggest
to have the biggest impact - you just need
courage, care, and the willingness to deliver on
your promises.
And on a personal note, she wants her son to
grow up knowing that his mother built
Within The International
Retail Academy, our team
includes powerful, talented
women at every level, from
creative and strategic
roles to talented freelance
field coaches working on
high-profile rollouts.
Cover
Story
16 | June www.ciobusinessworld.com 17 | June www.ciobusinessworld.com

17. something not just successful, but significant. A movement
grounded in values, driven by purpose, and powered by
love.
Leading with Intention, Living with Joy
Balancing leadership, family, and personal well-being isn’t
a luxury, it’s a discipline. Kayleigh doesn’t stumble upon
balance. She creates it with intentionality, every single day.
She protects her time and energy fiercely, structuring her
weeks to support both performance and peace.
Her non-negotiables are quality food, gym sessions,
focused work blocks, and family time, not just routines.
They are rituals that fuel her resilience. And that resilience
comes from knowing her “why.” From remembering the
uncertainty she once lived with, and the clarity she now
carries.
Through every challenge, that sense of purpose grounds her.
She doesn’t lead for applause. She leads to serve. To uplift.
To build something lasting. And in doing so, she models a
kind of leadership that is both rare and desperately needed,
one where success is measured not only by growth charts,
but by the lives you impact along the way.
The Next Five Years: Growth with Heart
Looking ahead, Kayleigh envisions a future where the
Academy expands its reach and deepens its influence.
While their work already spans the UK and Europe, there’s
a clear opportunity to bring their ethos and expertise into
global retail markets hungry for transformation.
She’s particularly excited about partnering with brands who
are ready to invest in service not just as a functional
necessity, but as a core growth strategy. And as part of that
expansion, she plans to continue developing proprietary
content, courses, and tools that transcend the workshop
room and create lasting impact in every corner of the retail
world.
On the personal front, she dreams of writing a book or two.
Something that encapsulates the spirit of her work:
practical, energising, and deeply human. And above all, she
wants to keep living fully. To grow without rushing. To lead
with love. To raise her son in an environment that values
balance, purpose, and joy.
Because at the heart of everything Kayleigh Fazan does,
whether she’s on a stage, in a boardroom, or at home, is the
belief that leadership isn’t about ego. It’s about service.
About showing up with courage, building with integrity,
and creating space for others to rise.
And in that, she isn’t just revamping the future of retail.
She’s redefining what it means to lead.
A Legacy That Goes Beyond Business
For Kayleigh, The International Retail
Academy is more than a company, it’s a
mission. A vehicle for changing perceptions,
elevating service, and showing the world that
retail is a career of substance and pride.
She wants to shift the narrative entirely. To
rewrite the outdated belief that retail is
something you fall into, rather than choose. Her
dream is for the next generation to see it as a
space of opportunity, where they can build a
meaningful career, travel, lead, and make a
difference.
Her legacy, she hopes, will be twofold. That the
Academy helped millions of people lead better,
serve better, and feel fulfilled in their roles. And
that it proved you don’t need to be the biggest
to have the biggest impact - you just need
courage, care, and the willingness to deliver on
your promises.
And on a personal note, she wants her son to
grow up knowing that his mother built
Within The International
Retail Academy, our team
includes powerful, talented
women at every level, from
creative and strategic
roles to talented freelance
field coaches working on
high-profile rollouts.
Cover
Story
16 | June www.ciobusinessworld.com 17 | June www.ciobusinessworld.com

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19. 18 | June www.ciobusinessworld.com 19 | June www.ciobusinessworld.com

20. 20 | June www.ciobusinessworld.com

21. 20 | June www.ciobusinessworld.com

22. 22 | June www.ciobusinessworld.com 23 | June www.ciobusinessworld.com

23. 22 | June www.ciobusinessworld.com 23 | June www.ciobusinessworld.com

24. 24 | June www.ciobusinessworld.com

25. 24 | June www.ciobusinessworld.com

26. 26 | June www.ciobusinessworld.com 27 | June www.ciobusinessworld.com

27. 26 | June www.ciobusinessworld.com 27 | June www.ciobusinessworld.com

28. 28 | June www.ciobusinessworld.com

29. 28 | June www.ciobusinessworld.com

30. A Future Shaped
by Hope
ope is a quiet force. It doesn't always
H
arrive with fanfare or headlines.
Sometimes, it's the soft persistence of
someone standing up when no one else will. Other
times, it's the calm, steady voice in the room
saying, “We can do better.” In the world of
leadership, few symbols carry more hope than the
rise of women who lead with purpose, clarity, and
compassion.
These women are not only leading nations,
industries, and movements—they are showing us
that the future is still open, still unwritten, and still
full of promise. Through their work, iconic women
leaders embody the idea that progress is not only
possible, but inevitable when people believe in
better.
The Power of Possibility
Every woman who steps into leadership brings with
her a ripple of hope. She represents more than just
a personal victory—she becomes a symbol of
what's possible for others. Her success is never hers
alone; it's a quiet invitation to others to follow, to
dream, to dare.
30 | June www.ciobusinessworld.com 31 | June www.ciobusinessworld.com

31. A Future Shaped
by Hope
ope is a quiet force. It doesn't always
H
arrive with fanfare or headlines.
Sometimes, it's the soft persistence of
someone standing up when no one else will. Other
times, it's the calm, steady voice in the room
saying, “We can do better.” In the world of
leadership, few symbols carry more hope than the
rise of women who lead with purpose, clarity, and
compassion.
These women are not only leading nations,
industries, and movements—they are showing us
that the future is still open, still unwritten, and still
full of promise. Through their work, iconic women
leaders embody the idea that progress is not only
possible, but inevitable when people believe in
better.
The Power of Possibility
Every woman who steps into leadership brings with
her a ripple of hope. She represents more than just
a personal victory—she becomes a symbol of
what's possible for others. Her success is never hers
alone; it's a quiet invitation to others to follow, to
dream, to dare.
30 | June www.ciobusinessworld.com 31 | June www.ciobusinessworld.com

32. Hope, in this context, is not naïve. It is radical. It is the
belief that systems can evolve, cultures can change, and that
leadership can be both effective and empathetic. Women
who lead remind us that even the most complex problems
can be met with fresh ideas and a human heart.
Hope in Action
You'll find hope in the way these leaders work. They listen
with intention. They build bridges where walls once stood.
They seek out collaboration instead of competition. They
center their decisions around communities, not just bottom
lines. Whether advocating for education, climate justice,
innovation, or health equity, their approach is grounded in
the belief that a better world is within reach.
And even when faced with resistance, these women
persist—not out of obligation, but out of a deep belief that
tomorrow is worth fighting for.
Shaping Tomorrow Through Presence
There's something quietly powerful about seeing a woman
lead. It sends a signal to the next generation that leadership
doesn't have one face, one voice, or one style. It creates
space for more stories, more perspectives, and more ways
of solving problems.
It also breaks patterns of fear. When we see women in
positions of influence, we are reminded that strength comes
in many forms—and that grace, empathy, and humility are
not weaknesses, but strengths that transform how we lead.
A Hope-Filled Legacy
The greatest leaders don't just leave policies or programs
behind. They leave hope. They leave the sense that we are
capable of more. Iconic women leaders plant seeds in the
minds of those who watch them—not just seeds of
ambition, but of care, curiosity, and courage.
They also create legacies that are deeply human. Legacies
that show it's okay to lead with emotion, to admit
uncertainty, and to ask others to rise alongside you. Their
stories become mirrors in which others can see their own
strength.
Hope Is Contagious
What's remarkable is how quickly hope spreads. One
woman breaking barriers in tech inspires a wave of girls to
study STEM. One woman advocating for clean water gives
an entire village a reason to believe. One woman starting a
business changes not just her life, but the lives of everyone
she employs.
Hope, in the hands of a leader, becomes momentum.
Looking to the Horizon
The challenges we face today—social, environmental,
economic—can feel overwhelming. But in the presence of
women who lead with vision and heart, we are reminded
that we are not stuck. Change is not just coming—it is
already happening. It's happening in classrooms, in
boardrooms, in homes, and in the minds of people who are
choosing to believe that better is possible.
Hope is not always loud. But it is always present in the
work of those who lead with intention and integrity. Iconic
women leaders don't just represent hope—they activate it.
Their rise shows us that the world we're building doesn't
have to echo the world we inherited. It can be more just.
More kind. More open. More united.
Let this not be a final word, but a beginning. A signal to
keep moving, to keep believing, and to keep creating space
for every person—no matter their background—to rise.
Hope is already here. It's rising in every woman who leads,
and in every person she inspires.
You're doing great.
32 | June www.ciobusinessworld.com

33. Hope, in this context, is not naïve. It is radical. It is the
belief that systems can evolve, cultures can change, and that
leadership can be both effective and empathetic. Women
who lead remind us that even the most complex problems
can be met with fresh ideas and a human heart.
Hope in Action
You'll find hope in the way these leaders work. They listen
with intention. They build bridges where walls once stood.
They seek out collaboration instead of competition. They
center their decisions around communities, not just bottom
lines. Whether advocating for education, climate justice,
innovation, or health equity, their approach is grounded in
the belief that a better world is within reach.
And even when faced with resistance, these women
persist—not out of obligation, but out of a deep belief that
tomorrow is worth fighting for.
Shaping Tomorrow Through Presence
There's something quietly powerful about seeing a woman
lead. It sends a signal to the next generation that leadership
doesn't have one face, one voice, or one style. It creates
space for more stories, more perspectives, and more ways
of solving problems.
It also breaks patterns of fear. When we see women in
positions of influence, we are reminded that strength comes
in many forms—and that grace, empathy, and humility are
not weaknesses, but strengths that transform how we lead.
A Hope-Filled Legacy
The greatest leaders don't just leave policies or programs
behind. They leave hope. They leave the sense that we are
capable of more. Iconic women leaders plant seeds in the
minds of those who watch them—not just seeds of
ambition, but of care, curiosity, and courage.
They also create legacies that are deeply human. Legacies
that show it's okay to lead with emotion, to admit
uncertainty, and to ask others to rise alongside you. Their
stories become mirrors in which others can see their own
strength.
Hope Is Contagious
What's remarkable is how quickly hope spreads. One
woman breaking barriers in tech inspires a wave of girls to
study STEM. One woman advocating for clean water gives
an entire village a reason to believe. One woman starting a
business changes not just her life, but the lives of everyone
she employs.
Hope, in the hands of a leader, becomes momentum.
Looking to the Horizon
The challenges we face today—social, environmental,
economic—can feel overwhelming. But in the presence of
women who lead with vision and heart, we are reminded
that we are not stuck. Change is not just coming—it is
already happening. It's happening in classrooms, in
boardrooms, in homes, and in the minds of people who are
choosing to believe that better is possible.
Hope is not always loud. But it is always present in the
work of those who lead with intention and integrity. Iconic
women leaders don't just represent hope—they activate it.
Their rise shows us that the world we're building doesn't
have to echo the world we inherited. It can be more just.
More kind. More open. More united.
Let this not be a final word, but a beginning. A signal to
keep moving, to keep believing, and to keep creating space
for every person—no matter their background—to rise.
Hope is already here. It's rising in every woman who leads,
and in every person she inspires.
You're doing great.
32 | June www.ciobusinessworld.com

34. 34 | June www.ciobusinessworld.com 35 | June www.ciobusinessworld.com

35. 34 | June www.ciobusinessworld.com 35 | June www.ciobusinessworld.com

36. 36 | June www.ciobusinessworld.com

37. 36 | June www.ciobusinessworld.com

38. 38 | June www.ciobusinessworld.com 39 | June www.ciobusinessworld.com

39. 38 | June www.ciobusinessworld.com 39 | June www.ciobusinessworld.com

40. 40 | June www.ciobusinessworld.com 41 | June www.ciobusinessworld.com

41. 40 | June www.ciobusinessworld.com 41 | June www.ciobusinessworld.com

42. 42 | June www.ciobusinessworld.com 43 | June www.ciobusinessworld.com

43. 42 | June www.ciobusinessworld.com 43 | June www.ciobusinessworld.com

44. 44 | June www.ciobusinessworld.com 45 | June www.ciobusinessworld.com

45. 44 | June www.ciobusinessworld.com 45 | June www.ciobusinessworld.com

46. Purpose, &
Progress
n every era, certain voices rise above the noise
I
leaders whose presence not only influences
decisions but reshapes systems, cultures, and
expectations. Among these trailblazers, iconic women
leaders stand out not simply for their achievements,
but for the resilience, clarity, and compassion they
bring to leadership. They lead not by emulating
traditional power structures but by redefining them,
transforming challenges into change and breaking
ground where others saw limits.
The emergence of women in leadership roles is not
new, but the global recognition and support of their
influence has grown significantly over the last few
decades. These leaders are not defined by sector or
geography they can be found in government, business,
technology, education, activism, science, the arts, and
more. What unites them is shared courage to step
forward, speak truth to power, and build movements
that outlast them.
Leadership Through Vision and Grit
What makes a woman leader iconic isn't just her title
or position; it's the vision she carries and the grit with
Redefining Power,
46 | June www.ciobusinessworld.com 47 | June www.ciobusinessworld.com

47. Purpose, &
Progress
n every era, certain voices rise above the noise
I
leaders whose presence not only influences
decisions but reshapes systems, cultures, and
expectations. Among these trailblazers, iconic women
leaders stand out not simply for their achievements,
but for the resilience, clarity, and compassion they
bring to leadership. They lead not by emulating
traditional power structures but by redefining them,
transforming challenges into change and breaking
ground where others saw limits.
The emergence of women in leadership roles is not
new, but the global recognition and support of their
influence has grown significantly over the last few
decades. These leaders are not defined by sector or
geography they can be found in government, business,
technology, education, activism, science, the arts, and
more. What unites them is shared courage to step
forward, speak truth to power, and build movements
that outlast them.
Leadership Through Vision and Grit
What makes a woman leader iconic isn't just her title
or position; it's the vision she carries and the grit with
Redefining Power,
46 | June www.ciobusinessworld.com 47 | June www.ciobusinessworld.com

48. which she pursues it. Iconic leaders often rise through
adversity. They turn barriers into steppingstones and use
criticism as fuel rather than deterrent. They could remain
grounded while thinking globally, and make tough
decisions with both strength and empathy.
Leadership is never a solo act. Many iconic women leaders
are known for their ability to build strong coalitions and
foster collaboration. They prioritize inclusion, lift emerging
voices, and understand that long-lasting change is built with
others, not in isolation. They lead movements, not just
organizations.
Beyond the Glass Ceiling
For generations, women have had to navigate leadership in
spaces designed without them in mind. From boardrooms to
parliaments, they've had to break through the so-called
glass ceiling—and many have done so, not by simply fitting
in, but by changing the shape of the room entirely. They
bring a leadership style that often emphasizes emotional
intelligence, adaptability, and purpose-driven strategies.
This evolution in leadership is not only good for women;
it's good for the world. Studies consistently show that
diverse leadership teams make better decisions, drive higher
financial performance, and are more trusted by
stakeholders. In this light, the rise of women in leadership is
not just a matter of equality it's a strategic imperative.
Role Models and Ripple Effects
Iconic women leaders inspire not just through what they
achieve, but through the path they leave for others. When a
young girl sees a woman leading a company, delivering a
keynote, or standing at the helm of a country, her
imagination of what's possible begins to expand. These
leaders serve as both proof and possibility.
They also redefine success. Many choose to speak openly
about work-life balance, mental health, motherhood, and
identity. By doing so, they broaden the narrative around
leadership and challenge outdated stereotypes. Their
authenticity becomes a force as powerful as their authority.
Innovation With Human Lens
Iconic women leaders are often at the forefront of
innovation, but they approach innovation through a human
lens. Whether it's technological advancement, policy
reform, or social entrepreneurship, they frequently center
the impact on people. They ask not only can we do
something, but should we and for whom? Their leadership
doesn't just push boundaries, it questions them.
Their ability to listen deeply, act boldly, and stay connected
to purpose allows them to navigate uncertainty with clarity.
In a world that often rewards short-term wins, these leaders
think in generations.
Leadership that Lasts
True leadership isn't just about power, it's about legacy.
Iconic women leaders build ecosystems that outlive them.
They mentor the next generation. They create cultures of
trust and openness. They don't just leave behind policies or
profits, they leave behind people who are more empowered,
aware, and equipped.
As more women rise to leadership, they are not just
participating in existing frameworks they are redesigning
them. Leadership is no longer defined by command-and-
control hierarchies but by collaboration, impact, and
authenticity. And women are leading that change.
Looking Ahead
The road is far from finished. There are still systemic gaps,
unconscious biases, and institutional challenges to
overcome. But the presence of iconic women leaders has
already shifted the global dialogue. They have proven that
leadership is not about fitting into a mold, it's about
reshaping the mold itself.
To celebrate these leaders is not only to honor their
achievements but to recognize a broader shift in how the
world defines strength, influence, and progress. The future
of leadership is here and it's more diverse, more dynamic,
and more human than ever before.
Keep rising.
A leader
is one who knows the
way, goes the way,
and shows the way.
48 | June www.ciobusinessworld.com

49. which she pursues it. Iconic leaders often rise through
adversity. They turn barriers into steppingstones and use
criticism as fuel rather than deterrent. They could remain
grounded while thinking globally, and make tough
decisions with both strength and empathy.
Leadership is never a solo act. Many iconic women leaders
are known for their ability to build strong coalitions and
foster collaboration. They prioritize inclusion, lift emerging
voices, and understand that long-lasting change is built with
others, not in isolation. They lead movements, not just
organizations.
Beyond the Glass Ceiling
For generations, women have had to navigate leadership in
spaces designed without them in mind. From boardrooms to
parliaments, they've had to break through the so-called
glass ceiling—and many have done so, not by simply fitting
in, but by changing the shape of the room entirely. They
bring a leadership style that often emphasizes emotional
intelligence, adaptability, and purpose-driven strategies.
This evolution in leadership is not only good for women;
it's good for the world. Studies consistently show that
diverse leadership teams make better decisions, drive higher
financial performance, and are more trusted by
stakeholders. In this light, the rise of women in leadership is
not just a matter of equality it's a strategic imperative.
Role Models and Ripple Effects
Iconic women leaders inspire not just through what they
achieve, but through the path they leave for others. When a
young girl sees a woman leading a company, delivering a
keynote, or standing at the helm of a country, her
imagination of what's possible begins to expand. These
leaders serve as both proof and possibility.
They also redefine success. Many choose to speak openly
about work-life balance, mental health, motherhood, and
identity. By doing so, they broaden the narrative around
leadership and challenge outdated stereotypes. Their
authenticity becomes a force as powerful as their authority.
Innovation With Human Lens
Iconic women leaders are often at the forefront of
innovation, but they approach innovation through a human
lens. Whether it's technological advancement, policy
reform, or social entrepreneurship, they frequently center
the impact on people. They ask not only can we do
something, but should we and for whom? Their leadership
doesn't just push boundaries, it questions them.
Their ability to listen deeply, act boldly, and stay connected
to purpose allows them to navigate uncertainty with clarity.
In a world that often rewards short-term wins, these leaders
think in generations.
Leadership that Lasts
True leadership isn't just about power, it's about legacy.
Iconic women leaders build ecosystems that outlive them.
They mentor the next generation. They create cultures of
trust and openness. They don't just leave behind policies or
profits, they leave behind people who are more empowered,
aware, and equipped.
As more women rise to leadership, they are not just
participating in existing frameworks they are redesigning
them. Leadership is no longer defined by command-and-
control hierarchies but by collaboration, impact, and
authenticity. And women are leading that change.
Looking Ahead
The road is far from finished. There are still systemic gaps,
unconscious biases, and institutional challenges to
overcome. But the presence of iconic women leaders has
already shifted the global dialogue. They have proven that
leadership is not about fitting into a mold, it's about
reshaping the mold itself.
To celebrate these leaders is not only to honor their
achievements but to recognize a broader shift in how the
world defines strength, influence, and progress. The future
of leadership is here and it's more diverse, more dynamic,
and more human than ever before.
Keep rising.
A leader
is one who knows the
way, goes the way,
and shows the way.
48 | June www.ciobusinessworld.com

50. 50 | June www.ciobusinessworld.com 51 | June www.ciobusinessworld.com

51. 50 | June www.ciobusinessworld.com 51 | June www.ciobusinessworld.com

52. 52 | June www.ciobusinessworld.com 53 | June www.ciobusinessworld.com

53. 52 | June www.ciobusinessworld.com 53 | June www.ciobusinessworld.com

54. 54 | June www.ciobusinessworld.com

55. 54 | June www.ciobusinessworld.com

56. 56 | June www.ciobusinessworld.com 57 | June www.ciobusinessworld.com

57. 56 | June www.ciobusinessworld.com 57 | June www.ciobusinessworld.com

58. 58 | June www.ciobusinessworld.com 59 | June www.ciobusinessworld.com

59. 58 | June www.ciobusinessworld.com 59 | June www.ciobusinessworld.com