02-Management Skills and Managerial Roles.ppt

Management

1. Key skills and levels of
Management

2. Topics to study
•Different management levels
•Management skills and its use at different levels
•Various roles of a manager
•Effectiveness and Efficiency

3. Management Levels in Organizations
TOP
MANAGERS
MIDDLE ORDER
MANAGERS
FRONT-LINE
MANAGERS

4. Basic Management Skills
•Key management skills required for a
successful Manager are:
–Technical Skills
–Human Skills
–Conceptual Skills

5. Technical Skills
•Technical Skills reflect both an
understanding of and a proficiency in a
specialized field
•Examples:
–accounting, finance, IT, medical doctor,
engineer etc.

6. Human Skills
•Human Skills are associated with a
manager’s ability to work with others, both
as a team member and as a group leader
•Example:
–communication skills, presentation skills,
leading and motivation skills, negotiation
skills, conflict handling skills,

7. Conceptual Skills
•Conceptual Skills: These are intellectual
skills related to the ability to visualize the
whole organization as one picture,
interrelationship among different parts of
organization and understand how it fits
into the wider context of the industry,
community and the world
•Examples:
–Designing skills, decision making skills

8. SKILLS REQUIRED FOR MANAGERS
Technical Human Conceptual
Skills Skills Skills
Top
Managers
Middle order
Managers
Front line
Managers

9. The Managerial Role
10-Most Important Roles Played
by a Manager

10. The Managerial Role Approach
Henry Mintzberg identified 10 key roles of a
manager:
•Interpersonal Roles:
1.The figurehead role: heading on ceremonial
events and social duties
2.The leader role: setting an example
3.The liaison role: with the outer community

11. The Managerial Role Approach
•Informational Roles:
4.The recipient role: receiving information
5.The disseminator role: passing on
information
6.The spokesman role: for outside the
organization

12. The Managerial Role Approach
•Decision Roles:
7.The entrepreneurial role: starting new businesses
8.The disturbance-handler role: resolving conflict
and issues
9.The resource-allocator role: organizing function
10.The negotiator role: dealing with various persons
and groups from within and outside the
organization

13. Effectiveness and Efficiency
•Two dimensions of performance on job:
–Effectiveness: the ability to choose the right
goal and achieve them
–Efficiency: the ability to make the best use of
available resources in the process of
achieving goals
minimum input → maximum output
(min resources → maximum products)

14. A Recap of Today’s Topics
•Effectiveness and Efficiency
•Different management levels
•Key management skills and its use at
different levels
•Various roles a manager has to perform