infest for remote work, collaboration, and global each
‘without significant capital uta. Robotic pruczssutomaton
Cables automating repetitive and rac haved take so Dat
{employes can faces on moro valle work: By incorporating
{hese techoologies into operations a their very core
organizations can realize eeieney, cost reduction, and
incrcased agility in adjusting o siting marke. But new
technology option not sein in el Transformation
also nec dial int culture eros the enlrpeise That
‘stale developing the digital now ho of sa, naling
Organizational silos by department, and imbedding
{novation within organizational culture
Rethinking OrganizationalCultureand Leader
“Tho octal i central to the proce; lead u
core are alo required business tnformation ie In he
mess Orion resistance to change cl, no
à shortage of cha capability is what in mos tans
ok pgs ack. Aide mast chant very loli
pio begining wih earch Leads today mette
isionario who motives, page, and crpower thsi a a
pposcdtomercy command. Hectiveeaers ere
lure of rt, epenness, and account, They promete
«rporimentatioo, embrace ale an sep ie an innovation
process, and provide constant leasing and development
past
They thus crete a cutre in which employees foc fee
Psychlogiaiy o experiment and share eae This ds
cesary ld ma ol rapid change, when Net amd
sémptbily are mos ely to be tho greatest source of
during coo Alo ranormatceinvolvesinerd crt
funcional and collaborative work. Autocrat chains of
command and deputmentlicd snuchures are sow to make.
acom addons motion: 1 oder ofen
u se ern rc Pipe ed dra by Cobb
open communication, malt disciplinary work, and shared
account fhe roule producod
Customer Centric Innovation
Fal the key divers of busines change today perhaps most
Ind paie mr fo
With tome having more choice, higher expocistos, md
more influence than ever, providing » beter customer
space is now he sep different. Formes
put the customer a the conter ol change, they have moro
porte to mature oly, tion capable and pin
Tong km gouts prose. Casto driven novato fs
the procos of employing information and inclino to
def what customers desire and require them to develop
toms, servic that adres orexceod thm,
import an anne
Cistamerjoumey mapping, voice he ct,
fc boys minier mine]
pornos improve Th insight ca be mL make
hg more personal, whore they can be und lo stream
proces, and deliver vale in a more maningfl manne,
Designthinking icone ofthe mthods rap ch customer
ven change i ab Through focus om empty, quick
prototype, and tive problem solving. design thinking
makes it posable for onpmiratiene lo co crete with the
<ustomersand os for them
Core basinos transformation nece more than the dent
now echar othe reshaping of teal presses Kena
ancnd 10 endclang find, Le. th way gants tink,
‘wer, ad rte aa y embracig no approche
‘ha ring togther nox roro technologies rating le
and potciptivo cures, and pating customer cnc a
thei enter f gai ines can o et up for og am
mess Transformation ia iin and ongoing process, bu
A]
18
ETES