2.1 Define Phase.pptx

Define Phase

1. Presented By Dr . Niraj Chaudahri Assistant Professor, Sanjivani College of Engineering , Dept.of MBA, Kopargaon 1 Sanjivani College of Engineering, Kopargaon Department of MBA www.sanjivanimba.org.in 307 – Six Sigma For Operation Define Phase

2. Goals of Define Phase Understand the project, including its purpose and scope. Determine whether the process is a good candidate for DMAIC. Map the current process. Detail customer expectations. Estimate timelines and costs using project management tools

3. Define Phase

4. Define Phase Deliverables Identify problem statement Determine the project scope Conduct financial impact Establish project goals and form team Determine project deliverables and milestones Project charter acceptance from management Define phase tollgate review

5. DMAIC Define Phase Overview The Define phase is approximately 2 to 3 weeks process based on the project inputs and begins with the selection of project champion. The define phase is all about establishing the project therefore many individual activities to complete. There are multiple tools and concepts available in Define phase of six sigma

6. Project Selection Select a project with needs and criteria that are appropriate for using  DMAIC . The problem could be anything that impact the Key performance Indicator (KPI) like process output, customer satisfaction, production cost, defects, rework, cycle time etc. Project  Cost/Benefit Analysis (CBA) : Cost/Benefits analysis involves looking at the projected costs and returns of a project. It gives us data that we need to decide whether a project is worth doing.

7. Project Selection Cost of Poor Quality : Cost of Poor Quality ( CoPQ ) is defined as the cost associated with providing poor Quality products or services. It is basically combination of preventive costs, appraisal costs, Internal failure costs, and external failure costs. Project Charter : A process charter is a high level document that provide purpose and motivation for the initiative, serves as a working document for the team and as a reference for the rest of the company. Project charter is the most important document in Define phase of six sigma and that will be updated throughout the DMAIC process.

8. A Project Charter should contain following elements Business case Problem statement Project scope Goal statement Milestone/Deliverables Resources

9. Process Characteristics Swim Lane Flow Chart:  These process maps provide the interactions between different departments and the roles performed by different people in the organization. Also termed as ‘swim- lane’ charts, these process maps have vertical lines showing the movement of process from person to person. Input-Output (IPO) Model  : Measurement of process inputs and outputs can be used to optimize the process being measured. Inputs may be raw material, resources etc and out puts are the end products.

10. Process Characteristics Flow chart:  A process flowchart is a simple process map that provides the visual representation of the sequence of activities along with their points of decisions. These flowcharts provide the basic details of the process, which can later be augmented by adding the roles of different staffs. SIPOC : A SIPOC is a high-level  process mapping  tool to help visualize a process and its influences. In other words, it is a useful tool that depicts how a process serves the customer and summarizes inputs and outputs of a process in a visual format

11. Team Process Mapping Forming : Team members get to know each other and look for roles within the team. Storming : The team get used to each other, and start to disagree and have conflicts. Norming : Team members accept their roles and begin to feel like a cohesive team. Performing : The team can both reach consensus and act on that consensus as a group. Transforming : The team is breaking up because the project is nearly or completely ended.