2. conflict management.pdf very important

Conflict management

1. CONFLICTMANAGEMENT IN
SPORTS
BY:Mr.R.S.Malhi{M.S.)
FormerChiefFootballCoach,NISPatiala

2. ConflictManagement
Context
ProfessionalDevelopment
Aim
ToenhancecompetenceinConflict
Management

3. ConflictManagement

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WHATISCONFLICT?

5. ConflictManagement
WHATISCONFLICT?
Conflictiswhentwo people
orgroupsdisagreeandthe
disagreement causes
friction.

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WHATISCONFLICT?
Conflictisdefinedasaclash
betweenindividualsarisingout
ofadifferencein
Thoughtprocess,
Attitudes,
Understanding,
Interests,
Requirements
Sometimesperceptions

7. ConflictManagement
COMMONCONFLICTSITUATIONSINSPORTSARE?
Disagreementfromparticipantsoverapenalty/infringement
PerceivedbiasshownbytheCoachesintheeyes of
participants/coachee
Frustrationshownbyparticipantsasaresultoftheirlevelof
performanceorthecompetitionresult
Misunderstandingofinstructionsorrulings
Sledgingbetweenparticipants
Disagreementinplayingstrategy

8. ConflictManagement

9. ConflictManagement

10. ConflictManagement
REASONSFORCONFLICT
PerceptualConflicts
Perceptualconflictsaretheresultofa
mutualmisunderstanding.
Mostoftheparent/coachconflictsareinthe
perceptualarea.

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EXAMPLE
PerceptualConflicts
"Mychildhasbeencomingtoyour
academyformorethan3weeksandI
feelthereisnoimprovementinher
technique.Ifeelthatyoudonotgive
appropriatetime/attentiontoher."
Whenparentscomeintocomplainabout
playingtimetheyusuallyarecomplainingin
asubtlemannerthatthecoachisnot
treatingtheirchildfairly.

12. ConflictManagement
REASONSFORCONFLICT
ValuesConflict
Valueconflictsarestrugglesoverbeliefs,
tenetsorprinciples.
ValueConflictcanhappenwithparentsas
wellasCoachees/Players,Supportstaffas
wellasManagement.

13. EXAMPLE
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ValueConflicts
Rajeshwasmadetositonthebench
oncehedeliberatelyobstructedthe
oppositeplayerfromstriking.Hisparents
gotfuriousandfeltthatitwasexcessive
punishmentforwhathedid.Whathe
showedwasaggressionwhichisrequired
toWINgamesandtheywereveryupset
withthecoachfornotstandingbythem
inchallengingthereferee.

14. ConflictManagement
REASONSFORCONFLICT
TangibleConflict.
Tangibleconflictsarethosethatcanbe
measured,sharedorcounted.
Money,personalbenefits,orfacilitiesare
someexamples.

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EXAMPLE
TangibleConflict
MsAisCoachforthegirlsSchool
swimmingteamandMrBisthecoach
forBoysSchoolSwimmingteam.
Interschoolcompetitionistobegin
next weekandbothofthemwantto
usetheswimmingpoolfrom5amto8
Aminthemorningforpractice.
Thishasledtoaconflictbetweenthe
twoofthem

16. ConflictManagement
REASONSFORCONFLICT
InterpersonalConflict.
Thisisaconflictabout"MY"feelingsabout
"YOU"asaperson.
Interpersonalconflictismostoftenthe
secondaryresultofanotherconflict
Misunderstandingsandegosare theBiggest
reasonforInterpersonalConflictinsports

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EXAMPLE
Absoluteinjustice.b;cc•stsetbackofmycareer:SouravGanculyon
captaincysackincin2005
f., e
d

18. ConflictManagement

19. ConflictManagement
Conflictcanberesolved
usingdifferentapproaches.
Theseapproachesarecalled
ConflictResolution
Strategies

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Avoiding
Compromising
Thomas-KilmannModel
FiveDifferentWaysOfHandlingConflict
Accommodting Competing
Collaboration

21. ConflictManagement
COOPERATIVENESS

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TWODIMENSIONSOFMODEL
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ASSERTIVENESS
Thedegreetowhich
youtrytosatisfy
yourownconcerns
duringconflict
COOPERATIVENESS

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TWODIMENSIONSOFMODEL
COOPERATIVENESS
Thedegreetowhichyou
trytosatisfytheother
individuals'concerns
duringconflict
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COOPERATIVENESS

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STRATEGY1-AVOIDING
"Leavewellenoughalone''
Individualdoesnotpursuehis/herownconcernsORthoseof
theotherperson
Doesnotaddresstheconflict(sidestepping,postponing,
withdrawing).
Someonewhousesastrategyof"avoiding"mostlytriesto
ignoreorsidesteptheconflict,hopingitwillresolveitselfor
dissipate.

26. ConflictManagement

27. ConflictManagement
STRATEGY2-ACCOMMODATING
''Killyourenemieswithkindness"
Individualneglectshis/herconcernstosatisfytheconcernsof
theotherperson
Self-sacrificeoryieldingtoanother'spointofview
Someonewhousestheconflictresolutionstrategyof
"accommodating"triestosatisfytheconcernsoftheother
personattheexpenseoftheirownconcerns.

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STRATEGY3-COMPETING
''Mightmakesright''
Assertive&uncooperative,power-orientedmodetowinhis/her
position
Standingupforyourrights,defendingapositionyoubelieve is
correct,orsimplytryingtowin
Someonewhousestheconflictresolutionstrategyof"competing"tries
tosatisfytheirowndesiresattheexpenseoftheotherparties
involved.

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STRATEGY4-COMPROMISING
"Splitthedifference"
Findanexpedient,mutuallyacceptablesolutionthatpartially
satisfiesbothparties
Bestsuitedforissuesofintermediateimportance
Thestrategyof"compromising"involvesfindinganacceptable
resolutionthatwillpartly,butnotentirely,satisfytheconcernsofall
partiesinvolved.

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STRATEGY5-COLLABORATION
''Twoheadsarebetterthanone''
Workstofindasolutionthatfullysatisfiestheconcernsofboth
Learnsfromtheother'sinsightsandtriestofindacreative
solution
Using"collaboration"involvesfindingasolutionthatentirely
satisfiestheconcernsofallinvolvedparties.

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TIPSTORESOLVECONFLICT
Thereareoccasionswhenconflictinthesportingenvironmentisinevitable,
howeverdevelopingstrategiestoresolvingthemisanartthatcanbe
mastered.Thefollowingtipsmayhelpyouinresolvingconflict.

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TIP1
BeProfessional:

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TIP2
RemainCalm
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TIP3
AddressTheProblem-NotTheEmotions:

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TIP4
EffectiveUseOfToolsOfCommunication

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TIP5
BeFair:
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TIP6
BeConfidentAndOpen:

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TIP 7
BeFirm

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