3BBA6_Management-Information-Systems-(Eng.).pdf

For the reading books.

1.
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3. Subject Expert Team
Dr. Vivek Bajpai,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Dr. Niket Shukla,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Dr. Archana Agrawal,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Dr. Rajeev H. Peters,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Dr. Satish Sahu,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Dr. Vikas Kumar Tiwari,
Dr. C.V. Raman University, Kota,
Bilaspur, Chhattisgarh
Course Editor:
•Dr. Milind Limaye, Associate Professor
Rabindranath Tagore University, Bhopal, Madhya Pradesh
Unit Written By:
1.Dr. Archana Agrawal
Associate Professor, Dr. C. V. Raman University
2.Dr. Vaibhav Sharma
3.Associate Professor, Dr. C. V. Raman University
4.Dr. Pritendra Malakar
Assistant Professor, Dr. C. V. Raman University
Warning: All rights reserved, No part of this publication may be reproduced or transmitted or
utilized or stored in any form or by any means now known or hereinafter invented, electronic,
digital or mechanical, including photocopying, scanning, recording or by any information
storage or retrieval system, without prior written permission from the publisher. Published by:
Dr. C.V. Raman University Kargi Road, Kota, Bilaspur, (C. G.)
Published by: Dr. C.V. Raman University Kargi Road, Kota, Bilaspur, (C. G.), Ph. +07753-
253801,07753-253872 E-mail: inf [email protected] Website: www.cvru.ac.in.
3BBA6
Management Information System
Credit - 4

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1.14 R
eferences & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Management information
s
ystems: Managing the digital firm (17th ed.). Pearson Education.
O
'Brien, J. A., & Marakas, G. M. (2020). Management information
systems (11th ed.). McGraw-Hill Education.
B
altzan, P., & Phillips, A. (2021). Business driven information
systems (7th ed.). McGraw-Hill Education.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems: Success
i
n the digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information
s
ystems (9th ed.). Cengage Learning.
H
aag, S., & Cummings, M. (2023). Management information systems
for the information age (11th ed.). McGraw-Hill Education.

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2.
1 Introduction
2
.2 Management Information System (MIS)
2.3 Fields oflnfonnation
System
2
.4 Elements Of MIS
2
.5 Objectives OfMIS
2
.6 Characteristics of mis
2.7 Impact Of MIS
2.8 Designing An MIS
2.9 Placement Of Mis
2
.10 ViewsOfMIS
2
.11 Pitfalls In Designning an MIS
2
.12 Components ofManagementlnformation System
2
.13 Outputs of a Management Information System
2
.14 Management Information Systems for Competitive Advantage
2.15 MIS Function in an organisation
2.16 Role of MIS in Man
agement
2.17 References & suggestive reading

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References & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Management information systems:
Managing the digital firm (17th ed.). Pearson Education.
O'Brien, J. A., & Marakas, G. M. (2020). Management information systems
(11th ed.). McGraw-Hill Education.
Baltzan, P., & Phillips, A. (2021). Business driven information systems (7th
ed.). McGraw-Hill Education.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the
digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th
ed.). Cengage Learning.
Haag, S., & Cummings, M. (2023). Management information systems for the
information age (11th ed.). McGraw-Hill Education.

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3.11 References & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Management information systems: Managing
the digital firm (17th ed.). Pearson Education.
O'Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.).
McGraw-Hill Education.
Baltzan, P., & Phillips, A. (2021). Business driven information systems (7th ed.).
McGraw-Hill Education.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital
age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.
Haag, S., & Cummings, M. (2023). Management information systems for the
information age (11th ed.). McGraw-Hill Education.

65.
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4.
5 References & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Management informat
ion systems: Managing
the digital firm (17th ed.). Pearson Education.
O'
Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.).
McGraw-Hill Education.
Baltzan, P., & Phillips, A. (2021). Business driven inform
ation systems (7th ed.).
McGraw-Hill Education.
Hu
ber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age.
Wi
ley.
S
tair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.
Ha
ag, S., & Cummings, M. (2023). Management information systems for the
i
nformation age (11th ed.). McGraw-Hill Education.

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97. 5.17 References & suggestive reading
Wa
ger, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems: A practical approach for
health care management (5th ed.). Jossey-Bass.
V
alacich, J. S., & George, J. F. (2020). Modern information systems for managers (13th ed.). Pearson.
Tu
rban, E., Volonino, L., & Wood, G. R. (2019). Information technology for management: Advancing
s
ustainable, profitable business growth (11th ed.). Wiley.
O
z, E. (2021). Management information systems (10th ed.). Cengage Learning.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of inform
ation systems (9th ed.). Cengage Learning.

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6.
1 Introduction
6
.2 System Development Lire Cycle
6
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6
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6
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6
. 7 Prototyping
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.8 References & suggestive reading

107.
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6.
8 References & suggestive reading
Wa
ger, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care
i
nformation systems: A practical approach for health care
m
anagement (5th ed.). Jossey-Bass.
Va
lacich, J. S., & George, J. F. (2020). Modern information systems
f
or managers (13th ed.). Pearson.
Tu
rban, E., Volonino, L., & Wood, G. R. (2019). Information
te
chnology for management: Advancing sustainable, profitable
bu
siness growth (11th ed.). Wiley.
Oz
, E. (2021). Management information systems (10th ed.).
Ce
ngage Learning.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems:
Su
ccess in the digital age. Wiley.
S
tair, R., & Reynolds, G. (2019). Fundamentals of information
sys
tems (9th ed.). Cengage Learning.

108.

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7.8 References & suggestive reading
Wager, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems: A practical approach for health
care management (5th ed.). Jossey-Bass.
Valacich, J. S., & George, J. F. (2020). Modern information systems for managers (13th ed.). Pearson.
Turban, E., Volonino, L., & Wood, G. R. (2019). Information technology for management: Advancing sustainable,
profitable business growth (11th ed.). Wiley.
Oz, E. (2021). Management information systems (10th ed.). Cengage Learning.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.). Cengage Learning.

124. TM)S

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8.1 Meaning & Definitions of Controlling
8
.2 Control Process
8
.3 Nature of Control /Characteristics of Control
8
.4 Importance of Controlling
8
.5 Limitation ofControlling
8
.6 Principles ofEffective Control Systems
8
. 7 Necessity of Control
8
.8 Objective of Control
8
.9 Elements of Control
8
.10 Types of Controls
8
.11 Qualties ofEffective Control System
8
.12 References & suggestive reading

132.
.


8.12 References & suggestive reading
Wager, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems:
A practical approach for health care management (5th ed.). Jossey-Bass.
Valacich,
J. S., & George, J. F. (2020). Modern information systems for managers
(13th ed.). Pearson.
Turban,
E., Volonino, L., & Wood, G. R. (2019). Information technology for
management:
Advancing sustainable, profitable business growth (11th ed.).
Wiley.
Oz, E. (2021). Management information systems (10th ed.). Cengage Learning.
Huber,
G. P., & McDaniel, R. R. (2019). Information systems: Success in the
digital age. Wiley.
Stair,
R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.

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9
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9
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9
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9
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9.18 Research
9.19 References & suggestive reading

150. 9.19 References & suggestive reading
Wager, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems: A practical approach
for health care management (5th ed.). Jossey-Bass.
Valacich, J. S., & George, J. F. (2020). Modern information systems for managers (13th ed.). Pearson.
Turban,
E., Volonino, L., & Wood, G. R. (2019). Information technology for management: Advancing
sustainable, profitable business growth (11th ed.). Wiley.
Oz, E. (2021). Management information systems (10th ed.). Cengage Learning.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.). Cengage Learning.

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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Wager, K. A., Lee, F. W., & Glaser, J. P. (2022). Health care information systems:
A practical approach for health care management (5th ed.). Jossey-Bass.
Valacich, J. S., & George, J. F. (2020). Modern information systems for man
agers
(
13th ed.). Pearson.
Turban, E., Volonino, L.,
& Wood, G. R. (2019). Information technology for
management: Advancing sustainable, profitable business growth (11th ed.).
W
iley.
Oz, E. (2021). Managemen
t information systems (10th ed.). Cengage Learning.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the
d
igital age. Wiley.
S
tair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.

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.1 Introduction
11
.2 Design Process
11
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11
.4 Methodologies ofDesigning
11
.5 Structured Design
11
.6 Functional Decomposition
11
.7 Module Coupling and Cohesion
11
.8 Prototyping
11
.9 Infonnation Engineering
11
.10 JointApplicationDevelopment
1
1.11 RapidApplicationDevelopment
1
1.12 Object Oriented Design
1
1.13 DevelopmcntActivities
1
1.14 Audit Considerations
1
1.15 Processing Controls and Data Validation
1
1.16 Audit Trial and Documentation control
1
1.17 References & suggestive reading

183.


.



11.17 References & suggestive reading
Wager,
K. A., Lee, F. W., & Glaser, J. P. (
2022). Health care information systems:
A practical approach for health care management (5th ed.)
. Jossey-Bass.
Valacich, J. S., & George, J. F. (2020). Mo
dern information systems for managers
(13th ed.). Pearson.
Turban,
E., Volonino, L., & Wood, G. R. (2019). Information technology for
management:
Advancing sustainable, profitable business growth (11th ed.).
Wiley.
Oz, E. (2021). Management information systems (10th ed.). Cengage Learning.
Huber,
G. P., & McDaniel, R. R. (2019). Information systems: Success in the
digital age. Wiley.
Stair,
R., & Reynolds, G. (2019). Fundament
als of information systems (9th ed.).
Cengage Learning.

184. T.)4

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12.1 Introduction
12.2 Input Design
12.3 h;iput Design Considerations
12.4 Input Devices
12.5 Output Design
12.6 Fonn Design
12. 7 Types of Forms
12.8 Layout Considerations
12. 9 Print Forms in Reasonable Quantities
12.10 AutomatedFonnDesign
12.11 Forms Control
12.12 References & suggestive reading

196. 12.12 References & suggestive reading
Wager, K. A., Lee, F. W., & Glaser, J.
P. (2022). Health care information systems: A practical approach for
health care management (5th ed.). Jossey-Bass.
Valacich, J. S., & George, J. F. (2020). Modern information systems for managers (13th ed.). Pearson.
Turban,
E., Volonino, L., & Wood, G. R. (2019). Information technology for management: Advancing
sustainable, profitable business growth (11th ed.). Wiley.
Oz, E. (2021). Management information systems (10th ed.).
Cengage Learning.
Huber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of inform
ation systems (9th ed.). Cengage Learning.

197. 2 01.2
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13.1 Introduction
13.2 Input Design
13.3 h;iput Design Considerations
13.4 Input Devices
13.5 Output Design
13.6 Fonn Design
13. 7 Types of Forms
13.8 Layout Considerations
13. 9 Print Forms in Reasonable Quantities
13.10 AutomatedFonnDesign
13.11 Forms Control
13.12 References & suggestive reading

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References & suggestiv
e reading
Laudon, K. C., & Lau
don, J. P. (2022). Management information systems: Managing the digital
firm (17th ed.). Pearson Education.
O
'Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.). McGraw-
H
ill Education.
Baltzan, P., & Phill
ips, A. (2021). Business driven information systems (7th ed.). McGraw-Hill
Education.

211.
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TM)S

14.1 Introduction
14.2 What is System hnplementation?
1
4.3 What is System Conversion?
1
4.4 Types of Implementation
1
4.5 Conversion
1
4.6 Conversion Activities
1
4.7 User Traimng
1
4.8 Combating Resistance to Change
1
4.9 Post Implementation Review
1
4.1 Software Maintenance
1
4.11 Maintenance or Enhancement?
4
.12 Primary Activities ofMaintenance Procedure
1
4.13 Reducing Maintenance Costs
14.14References & Suggest
ed reading

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Re
ferences & suggestive reading
Laudon, K. C., & Laudon, J. P.
(2022). Management information systems: Managing the
d
igital firm (17th ed.). Pearson Education.
O'Brien, J. A., & Marakas, G.
M. (2020). Management information systems (11th ed.).
M
cGraw-Hill Education.
B
altzan, P., & Phillips, A. (2021). Business driven information systems (7th ed.).
McGraw-Hill Education.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age.
Wiley.
S
tair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.
H
aag, S., & Cummings, M. (2023). Management information systems for the
i
nformation age (11th ed.). McGraw-Hill Education.

219. "
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TMHS

15.1 Introduction
15.2 Supplier and Types
15.3 Software Industry
15.4 Protedun: for HatdwQl'e/Soft\varc Selection
15.5 Major Phases of Selection
15.6 RoleofCoosnltant
15.7 Selection ofVendors
15.8 Post Instal
lation Review
15.9 Software Selection
5.1 Criteria for Software Selec
tion
15.11 Ownership
5.12 Fimmcial Consideration in Selection
15.13 Computer C
ontract
15.14 Art ofNegotiation
15.15 Respoosrniliti ndRemedi
15.16 Hardware&. Software
15.17 Delivery and."' M-tance
15.18 Wammties
15.19 Finance
15.20 Guanmtee fo Reliability
15.21 References & suggestive reading

233. (

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References & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Management information systems: Managing the
digital firm (17th ed.). Pearson Education.
O'Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.).
McGraw-Hill Education.
Baltzan, P., & Phillips, A. (2021). Business driven information system
s (7th ed.). McGraw-
Hill Education.
Huber, G. P., & McDaniel, R. R. (2019). Information syste
ms: Success in the digital age.
Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.). Cengage
Learning.
Haag, S., & Cummings, M. (2023). Management information systems for the information
age (11th ed.). McGraw-Hill Education.

234.
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TM)S
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The Chapter Covers :
16.1 Introduction
16.2 Syst.em Security
16.3 System Securi
ty is an Important Concern
16.4 Threats to Sys
tem Security
16.5 Personal Computer and System Integrity
16.6 RiskAnalysis
16.7 Contro!Measures
16.8 Recovery/Restart Requirements
16.9 System Failures and Recovery
16.1 o Disaster/Recovery Planning
16.11 Plans
16.12Team
16.13 PlanningTask
16.14Ethics in Syst
em Development
16.15 Ethics Cooes and Standards ofBehaviour
16.16 Information Systems Misuse - Threats & Countermeasures
16.17 References & suggestive reading

247. )
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16.17 References & suggestive reading
Laudon, K. C., & Laudon, J. P. (2022). Man
agement information systems:
Managing the digital firm (17th ed.). Pearson Education.
O'Brien, J. A., & Marakas, G. M. (2020). Management infor
mation systems
(11th ed.). McGraw-Hill Education.
Baltzan, P., & Phillips, A. (2021). Business driven information systems (7th
ed.). McGraw-Hill Education.
Huber, G. P., & McDaniel, R. R. (2019). Information syst
ems: Success in the
digital age. Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information s
ystems (9th
ed.). Cengage Learning.
H
aag, S., & Cummings, M. (2023). Management information systems for the
information age (11th ed.). McGraw-Hill Education.

248.
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T.)S

17.1 Introduction
17.2 What is IntemetActually ?
17.3 Growth oflnternet
17.4 Owner of Internet
17.5 Internet Service Provider
17.6 Anatonw oflnte
rnet
17.7 Arpanet and Int
ernet history of the World Wide Web
17.8 Internet Tools
17.9 Basic Internet
Terminologies
17.10 Net Etiquette
17.11 Electronic Commerce
17.12 Technical and Organiz.ationalAspects
17.13 Components ofE
-Commerce
17.14 Internet and E-Commerce
17.15 Constraints to E-Commerce
17.16 ITACT2000
17.17 Intranet
17.18 Extranet & Ent
erprise Solutions
17.19 References & suggestive reading

279. (
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17.19 References & sugg
estive reading
Laudon, K. C., & Lau
don, J. P. (2022). Management information systems:
Managing the digital
firm (17th ed.). Pearson Education.
O'Brien, J. A., & Mar
akas, G. M. (2020). Management information systems
(11th ed.). McGraw-Hill Education.
B
altzan, P., & Phillips, A. (2021). Business driven information systems (7th
ed.). McGraw-Hill Educ
ation.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems: Success in
the digital age. Wiley
.
S
tair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th
ed.). Cengage Learning.
H
aag, S., & Cummings, M. (2023). Management information systems for
t
he information age (11th ed.). McGraw-Hill Education.

280.
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TM)S

The Chapter Covers :
18.1 E-Business
18.2 Components offence-BusinessModel
18.3 E-Business Tre
nds
18.4 Information system for strategic advantage
18.5 Information System for Managerial Decision Support
18.6 Management Inf
ormation systems
18. 7 Decision Sup
port System (DSS)
18.8 Other Information systems
18.9 References &
suggestive reading

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.9 References & suggestive reading
L
audon, K. C., & Laudon, J. P. (2022). Management information systems: Managing the digital firm
(17
th ed.). Pearson Education.
O
'Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.). McGraw-Hill
Educ
ation.
B
altzan, P., & Phillips, A. (2021). Business driven information systems (7th ed.). McGraw-Hill
Educ
ation.
H
uber, G. P., & McDaniel, R. R. (2019). Information systems: Success in the digital age. Wiley.
Stai
r, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.). Cengage Learning.
H
aag, S., & Cummings, M. (2023). Management information systems for the information age (11th
e
d.). McGraw-Hill Education.

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.1 Entetprise Resource Planning
1
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1
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19
.4 E-Supply Chain Management
19
.5 Major Trends inE-SCM
1
9.6 Architecture ofE-Supply Cbain
1
9.7 E-SCM Process Integration
1
9.8 Customer Relationship Management Concepts
1
9.9 Electronic Customer Relationship Management
1
9.10 E-CRM Goals
1
9.11 E-CRM Business Models
19
.12 Technologies for e--CRM
19
.13 HowTechnology c an help inCRM
1
9.14 E-CRMSolutions
1
9 .15 Contact Management Software
1
9.16 Advantages ofE-CRM
19
.17 E-CRMCapabilities
19
.18 Implementing anE-CRMSystem
1
9.19 References & suggestive reading

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References & suggestive reading
Laudon,
K. C., & Laudon, J. P. (2022). Management information systems: Managing the
digital firm (17th ed
.). Pearson Education.
O
'Brien, J. A., & Marakas, G. M. (2020). Management information systems (11th ed.).
McGraw-Hill Education.
Baltzan,
P., & Phillips, A. (2021). Business driven information systems (7th ed.).
McGraw-Hill Education.
Huber,
G. P., & McDaniel, R. R. (2019). Information systems: Suc
cess in the digital age.
Wiley.
Stair, R., & Reynolds, G. (2019). Fundamentals of information systems (9th ed.).
Cengage Learning.
Haag,
S., & Cummings, M. (2023). Managemen
t information systems for the
i
nformation age (11th ed.). McGraw-Hill Education.