597851012-Consumer-Awareness for 10.pptx

Suggestions for rights of consumers

1. Consumer Awareness Efforts By: Name : Ishandeep Singh Class : 10 th (E) Roll No .: 437 D.A.V Public School

2. Acknowledgement I would like to express my special thanks to my teacher who gave this golden opportunity to do this wonderful project on the topic ‘Consumer Awareness’ which also helped me doing a lot of research and I came to know about so many new things about this particular topic. Secondly I would also like to thank my parents and my few friends who helped me a lot in finalizing this project within a limited time…

3. Certificate This is to certify that Ishandeep Singh of Class 10 th has successfully completed the economics project file on Consumer Awareness in special reference to the teacher as per the guidelines of CBSE. It is to further certify that the project is individual and bonafied work of the candidate… Teache r

4. Who is a Consumer?? Any individual who purchase products or services for his personal use and not for manufacturing or resale is called a consumer. A consumer is one who is the decision maker whether or not to buy an item at the store or someone who is influenced by advertisement and marketing. Every time someone goes to a store and buys a shirt, toy, beverage or anything else, they make a decision as a consumer. Consumer refers to any person w ho purchases some goods for a consideration that has been either paid or promised to pay or partially paid and partially promised

5. Consumer Exploitation Consumer exploitation is a situation in which a consumer is cheated or given false information by the producer. Large companies with huge wealth, power and reach can manipulate the market in v arious ways. Consumers are cheated by the manufacture by the following ways

6. 1. High Prices Traders can change a price higher than the price prevailing in the market because of the ignorance and urgency of the customer

7. 2. Underweight and Under measurement By their cleverness traders scoop so low that they cheat the consumer by restarting to underweight and under measurement tactics.

8. 3. Sub standard quality Some traders sell substandard quality to the consumer. Now a days markets are full of duplicate products

9. 4. Adulteration and impure products In edible items such as oil, ghee and spices adulteration is made in order to earn profits

10. 5. Lack of Safety Devices Some producers try to produce things of poor quality without caring for the standard safeguard norms

11. Introduction Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about product, goals, services, and consumer rights. Consumer awareness is important so that buyer can take the right decision and make the right choice. Consumer have the right to information, right to choose, right to safety, right to consumer education, right to seek redressal. In the current trend of marketing, the consumer is a lifeblood of all it’s functioning. The market gets shrewd and sometimes the consumer has to suffer the burnt of it. Therefore consumer protection is an act of providing consumers with complete information about the goals, services and their rights. Consumer awareness is very important as they invest their time and money in marketing activities and they have a right to transparent information

12. Misleading advertisement, unsafe products, overcharging and unweighing and other malpractices are performed by unscrupulous businessmen. Consumer awareness is an act of saving consumers from such delinquencies. “Jago Grahak Jago” (Wake up, customers!) is a consumer awareness program launched by the department of food under the government of India. This program will help Indian consumers to know about their consumer rights and also about duties as consumer.

13. Need of Making Consumer Aware It has been observed very after that a consumer does not get right goods and services. He is charged a very high price or adulterated or low quality goods are sold to him. Therefore it is necessary to make him aware. Following facts classify the need of making consumer aware. To achieve maximum satisfaction: the income of every individual is limited. He wants to buy maximum goods and services with his income. He gets full satisfaction only by this limited adjustment. Therefore it is necessary that he should not be cheated in any way. Far this he should be made aware.

14. Protection against exploitation: Producers and sellers exploit the consumers in many ways as underweighting, taking more price than the market price, selling duplicate goods etc. Large companies through their advertisement also mislead the consumers. Consumer awareness shields them from the exploitation by producers and sellers. Control over consumption of harmful goods: There are several such goods available in market which cause harm to some consumers. For example we can take goods like cigarette, tobacco, liquor, etc. The consumer education and awareness motivate people not to purchase such goods which are very harmful for them

15. Motivation for saving: The awareness controls people from wastage of money and extravagancy and inspire them to take right decision. Such consumers are not attracted by sale, free gifts attractive packing etc., due to which people can use their income in a right way and can save money. Knowledge regarding solution of problems: The consumers are cheated due to illiteracy innocence and lack of information. Therefore it becomes necessary that the information about their rights should be provided to them so that they cannot be cheated by producers and sellers. Through consumers awareness they are also made known to the proceedings of laws so that they can solve their problems.

16. Consumer Protection Act The consumer protection act, implemented in 1986, gives easy fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flows in goods and services. If traders and manufacturers practice any illegal trade this act protects their as a consumer. This protection act covers all goods and services of all public, private or cooperate sectors except those exempted by the central government. The act provides a platform far a consumer where they can file their complaint, and the forum takes action against the concerned supplier and compensation is granted to the consumer for the hassle he/she has encountered.

17. Consumer Protection Act 1986 The consumer protection act 1986 (COPRA) was an act of the Parliament of India encacted in 1986 to protect the interest of consumers in India. The above act was passed in the Assembly in October 1986 Consumer Protection Act 1986 came into force on December 24, 1986 The above act was replaced by the consumer protection act, 2019

18. Consumer Protection Act 2019 The consumer protection Bill 2019 was introduced in the Lok Sabha on 8 July 2019 The above bill was introduced in the Parliament by the Ministry of consumer Affairs food and Public Distribution. The consumer protection act 2019 came into effect by 20 July 2020 As the provision given in the consumer protection act, 2019 it is compulsory for every e commerce entity to display the country of origin.

19. Jago Grahak Jago “Jago Grahak Jago” (Wake up, customers!) is a consumer awareness program launched by the department of food under the government of India in 2005. As part of this initiative the government has used channels to create consumer awareness through printing, media advertisements, pesters, audio campaigns and video campaigns for consumer information and education about initiatives like the Insurance Ombudsman channel. This program will help Indian consumers to know about their consumers rights and also about duties as consumers.

20. Fight For Your Rights Always Buy Product Mark Items Always see expiring on Manufacturer date Always take bill of every item Do prefer branded items Do bargaining on MRP If require complain consumer court Do not give more than MRP Make complaint for genuine grievances

21. Consumer Rights Day The consumer movement marks 15 th March with world consumer right day every year as a means of raising global awareness about consumer rights and needs celebrating the day is a chance to demand that the rights of all consumers are respected and protected and to protect against market abuses and social injustices which undermine those rights. World consumer rights day was inspired by president John F Kennedy who sent a special message to the US congress on 15 th March 1962 in which he formally addressed the issue of the consumer rights. He was the first world leader to do so. The consumer movement first marked that date in 1983 and now uses the day every year to mobilize action on important issues and campaigns

22. National Consumer Helpline National Consumer Helpline has been set up by ministry of Consumer affairs, Government of India Complaints can be registered online through the official website care.nic.in Complaints can also be registered through National toll free number 1800114000 or 14404 or SMS can be sent by mentioning the name and city which help the consumers from exploitation and also make them aware