7 steps for dealing with angry customers

7 steps for dealing with angry customers from the CustservGuy

http://custservguy.com

1. ANGRY CUSTOMERS

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7 STEPSFOR DEALING WITH REM

2. CUSTSERVGUY.COM

INSIGHTS FRENDS IDEAS

3. REMAIN CALM-

4. DON'T TAKE IT

PERSONAL

5. LISTENING SKILLS

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USE YOUR BEST

7. APOLOGIZE >

GRACEFULLY

8. FINDA

SOLUTION

9. TAKE A MINUTE

FOR YOUR SELF

10. 7 WAYS TO DEAL WITH ANGRY CUSTOMERS

Remain calm

Dont take it personal
Listen

Sympathize

11. 7 WAYS TO DEAL WITH ANGRY CUSTOMERS

e Apologize
e Find a solution
e Take a break

12. CUSTSERVGUY.COM

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