85791-ITIL Framework for ITSM in Education and Implementation

ITIL Frame work for ITSM implementation

1. ITIL Framework Presentation Catalogue Availability Service level Capacity Continuity Security Supplier Planning Configuration Change Release Validation Evaluation Knowledge Measurement Improvement Reporting Event Request Incident Problem Access Generation Financial Portfolio Demand ITIL Service Design Service Operation Service Transition Continual improvement Continual improvement Continual improvement Service Strategy