assistance.
●Security warranty: Provider warrants they follow industry security controls and will
provide proof of independent audits on request.
●Confidentiality and data handling: Clear obligations about data use, retention, and
deletion, plus subcontractor disclosure and approvals.
●Liability cap and indemnity: Specify liability for negligence, breach, and regulatory
fines; include indemnities for provider actions that trigger platform suspension.
●SLA metrics: Define response times for critical P1 incidents, availability for hosted
services, and remedies for SLA breaches (credits, termination rights).
●Change control: Document how scope changes are handled and priced.
●Termination and transition assistance: Define exit fees (if any), deliverables on
exit, and timeframe for provider cooperation.
If You Need To More Information Or Have Any Questions
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Onboarding and operational best
practices
When you select a provider, follow a controlled onboarding plan:
1.Kickoff and scoping: Agree exact scope of work, milestones, and deliverables.
Document acceptance criteria.
2.Secure account delegation: Use delegated or admin roles rather than shared
passwords. Configure time‑limited invitations where supported.