A Presentation on Emotional Intelligence in the Workplace

Learn Emotional Intelligence and Psychological wellbeing designed for you to gain invaluable insights into managing stress, building emotional resilience, and fostering healthy relationships in the workplace.

1. By:
Mr. Mawa Minga
Emotional Intelligence
and
Psychological Well-being
[phone]
[email protected]

2. Introduction
What is Emotional Intelligence?
!!!

3. Introduction
What is Emotional Intelligence?
!!!

4. Emotional Intelligence
IntelligenceEmotion

5. Emotional Intelligence
Intelligence
Is a state of a feeling, feeling
in an instant, or reaction to
an incident

6. Emotional Intelligence
Is the ability to learn,
understand, adopt and/or
react to new things or
situations
Is a state of a feeling, feeling
in an instant, or reaction to
an incident

7. Emotional Intelligence
Recognizing, understanding, expressing, managing, and influencing
your emotions and the emotions of others

8. Recognize, understand and
manage our own emotions
Recognizing, understanding, expressing, managing, and influencing
your emotions and the emotions of others
Emotional Intelligence

9. Emotional Intelligence
Recognize, understand and
influence the emotions of
others
Recognize, understand and
manage our own emotions
Recognizing, understanding, expressing, managing, and influencing
your emotions and the emotions of others

10. Impacts of Emotional Intelligence
•Understanding your own emotions
•Understanding people’s behavior
•Managing your responses or reactions to others
•Being appropriate in social situations
•Developing relationships
•Treating others well
•Helping others manage their emotions

11. Key skills for building emotional intelligence
Self Awareness Self Management
Social Awareness Relationship Management
Emotional
Intelligence
WHAT I SEE WHAT I DO
PERSONAL
COMPETENCE
SOCIAL
COMPETENCE

12. Key skills for building emotional intelligence
Self Management
Social Awareness Relationship Management
Self Awareness

13. Key skills for building emotional intelligence
•Ability to accurately perceive your
own emotions
•Stay aware of your emotions as they
happen
•Keep on top of how you tend to
respond to specific situations and
people
Self Management
Social Awareness Relationship Management

14. Key skills for building emotional intelligence
•Ability to accurately perceive your
own emotions
•Stay aware of your emotions as they
happen
•Keep on top of how you tend to
respond to specific situations and
people
•Ability to use awareness of your
emotions to stay flexible and
positively direct your behavior
•Managing your emotional reactions
to all situations and people
Social Awareness Relationship Management

15. Key skills for building emotional intelligence
•Ability to accurately perceive your
own emotions
•Stay aware of your emotions as they
happen
•Keep on top of how you tend to
respond to specific situations and
people
•Ability to use awareness of your
emotions to stay flexible and
positively direct your behavior
•Managing your emotional reactions
to all situations and people
•Ability to accurately pick up on
emotions in other people
•Understand what is really going on
•Understanding what other people
are thinking and feeling even if you
don’t feel the same way
Relationship Management

16. Key skills for building emotional intelligence
•Ability to accurately perceive your
own emotions
•Stay aware of your emotions as they
happen
•Keep on top of how you tend to
respond to specific situations and
people
•Ability to use awareness of your
emotions to stay flexible and
positively direct your behavior
•Managing your emotional reactions
to all situations and people
•Ability to accurately pick up on
emotions in other people
•Understand what is really going on
•Understanding what other people
are thinking and feeling even if you
don’t feel the same way
•Ability to use awareness of your
emotions and emotions of others to
manage interactions successfully
•Ensure clear communication and
effective handling of conflict

17. Effects of emotional intelligence
Emotional Intelligence
1
2
3
6
5
4

18. Effects of emotional intelligence
Emotional Intelligence
Physical Health
2
3
6
5
4

19. Effects of emotional intelligence
Emotional Intelligence
Physical Health
Mental Health
3
6
5
4

20. Effects of emotional intelligence
Emotional Intelligence
Physical Health
Mental Health
6
5
4
School
performance

21. Effects of emotional intelligence
Emotional Intelligence
Physical Health
Mental Health
6
5
Work effeciency
School
performance

22. Effects of emotional intelligence
Emotional Intelligence
Physical Health
Mental Health
6
Relationships
Work effeciency
School
performance

23. Effects of emotional intelligence
Emotional Intelligence
Physical Health
Mental Health
Social
Intelligence
Relationships
Work effeciency
School
performance

24. Emotional Intelligence
Questions and comments
!!!

25. Emotional intelligence for Professionals
How do we manage our emotional
intelligence as professionals?
!!!

26. Emotional intelligence for Professionals
How do we manage our emotional
intelligence as professionals?
!!!

27. Behavior
Feeling (reaction)
Thinking
Motivation
Recognition of the emotional dimensions of our natural traits, and
the natural traits of our coworkers and how to influence them
Emotional intelligence for Professionals
Natural traits

28. Behavior
Feeling (reaction)
Thinking
Motivation
Recognition of the emotional dimensions of our natural traits, and
the natural traits of our coworkers and how to influence them
Emotional intelligence for Professionals
Natural traits

29. Behavior
Feeling (reaction)
Thinking
Motivation
Recognition of the emotional dimensions of our natural traits, and
the natural traits of our coworkers and how to influence them
Emotional intelligence for Professionals
Natural traits

30. Behavior
Feeling (reaction)
Thinking
Motivation
Recognition of the emotional dimensions of our natural traits, and
the natural traits of our coworkers and how to influence them
Emotional intelligence for Professionals
Natural traits

31. Implementing Emotional Intelligence in the Workplace

32. Implementing Emotional Intelligence in the Workplace
Providing opportunities for
employees to express their
concerns and seek feedback

33. Implementing Emotional Intelligence in the Workplace
•Active listening
•Effective and collaborative
tasks
•Connecting with employees
•Fairness and no
discrimination (gender,
status, geography)
Providing opportunities for
employees to express their
concerns and seek feedback

34. Implementing Emotional Intelligence in the Workplace
Frequent and regular
reassurance and positive
communication between
managers and employees
•Active listening
•Effective and collaborative
tasks
•Connecting with employees
•Fairness and no
discrimination (gender,
status, geography)
Providing opportunities for
employees to express their
concerns and seek feedback

35. Implementing Emotional Intelligence in the Workplace
Frequent and regular
reassurance and positive
communication between
managers and employees
•Active listening
•Effective and collaborative
tasks
•Connecting with employees
•Fairness and no
discrimination (gender,
status, geography)
•Believing employees can do
well
•No-judgement
•Optimism and positive nature
•Sense of humour
Providing opportunities for
employees to express their
concerns and seek feedback

36. Benefits of Emotional Intelligence in the
workplace
For Managers

37. Benefits of Emotional Intelligence in the
workplace
For Managers

38. Benefits of Emotional Intelligence in the
workplace
•Influences behaviour
•Influences motivation
•Influences appearance
•Influences expressions
•Influences decision making
•Understanding nonverbal
cues
For Managers

39. Benefits of Emotional Intelligence in the
workplace
For Employees
•Influences behaviour
•Influences motivation
•Influences appearance
•Influences expressions
•Influences decision making
•Understanding nonverbal
cues
For Managers

40. Benefits of Emotional Intelligence in the
workplace
For Employees
•Influences behaviour
•Influences motivation
•Influences appearance
•Influences expressions
•Influences decision making
•Understanding nonverbal
cues
•Empathy
•Self-Motivation
•Quality assurance
•Effective relationships
•Competence and adaptivity
•Better response to pressure
and stress
For Managers

41. Emotional Intelligence and psychological
wellbeing in the workplace

42. Emotional Intelligence and psychological
wellbeing in the workplace
Dos:

43. Emotional Intelligence and psychological
wellbeing in the workplace
•Be specific and professional
•Be frank and intent
•Limited friendships
•Work stays at work
•Home stays home
Dos:

44. Emotional Intelligence and psychological
wellbeing in the workplace
Don’ts
•Be specific and professional
•Be frank and intent
•Limited friendships
•Work stays at work
•Home stays home
Dos:

45. Emotional Intelligence and psychological
wellbeing in the workplace
Don’ts
•Be specific and professional
•Be frank and intent
•Limited friendships
•Work stays at work
•Home stays home
•Get attached or sensitive
•Get personal
•Take short cuts
•Mix schedules
•Tolerate misunderstanding
Dos:

46. Emotional Intelligence
Questions and comments
!!!

47. Tinate!